Name Secure

Dear Revdex.com, Recently, [redacted] filed a complaint with your office and cited difficulty with updating WHOis contact information through our organization.After a thorough investigation related to the inaccurate information, we learned that this issue stemmed from the expiration of the domain and WHOis updates only reading the expired contact informationOnce the issue was determined, it was fixed immediatelyAt this point in time, the WHOis contact information is reading accurately, and shows correct information provided by [redacted] ***As a result of meeting this customer's request to their satisfaction, we respectfully request that you consider this matter closed.Thank you, [redacted] ***Executive Office Web.com

Dear Revdex.com, We have received the complaint for [redacted] complaint # [redacted] We have reviewed the client's account concerns and have found that the requested deletion has been completedThe email services have been closed and releasedWe apologize for any frustration or inconvenience this may have causedPlease do not hesitate to reach out to us should any further assistance be neededThank you,Kellin H [redacted] Executive Office Web.com

Dear Revdex.com,We have received the complaint for [redacted] complaint # [redacted] .We have reviewed the client's account concerns and have found that the requested deletion has been completedThe email services have been closed and releasedWe apologize for any frustration or inconvenience this may have causedPlease do not hesitate to reach out to us should any further assistance be needed.Thank you,Kellin H***Executive OfficeWeb.com

Dear Revdex.com, Recently, *** *** filed a complaint with your office and cited difficulty with updating WHOis contact information through our organization.After a thorough investigation related to the inaccurate information, we learned that this issue stemmed from the expiration of the
domain and WHOis updates only reading the expired contact informationOnce the issue was determined, it was fixed immediatelyAt this point in time, the WHOis contact information is reading accurately, and shows correct information provided by *** ***As a result of meeting this customer's request to their satisfaction, we respectfully request that you consider this matter closed.Thank you, *** ***Executive Office Web.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,We have received the complaint for [redacted] complaint #[redacted].We have reviewed the client's account concerns and have found that the requested deletion has been completed. The email services have been closed and released. We apologize for any frustration or...

inconvenience this may have caused. Please do not hesitate to reach out to us should any further assistance be needed.Thank you,Kellin H[redacted]Executive OfficeWeb.com

Dear Revdex.com, Recently, [redacted] filed a complaint with your office and cited difficulty with updating WHOis contact information through our organization.After a thorough investigation related to the inaccurate information, we learned that this issue stemmed from the expiration of the domain and WHOis...

updates only reading the expired contact information. Once the issue was determined, it was fixed immediately. At this point in time, the WHOis contact information is reading accurately, and shows correct information provided by [redacted]. As a result of meeting this customer's request to their satisfaction, we respectfully request that you consider this matter closed.Thank you, [redacted]Executive Office Web.com

Dear Revdex.com,
[redacted] filed a...

complaint citing issues with his
forwarding settings.
A member of our NameSecure team reached out to the customer and
corrected his settings.  The site is now resolving correctly.
Thank you
Donna
W[redacted]                                  �...⇄ /> Executive Support Office

[redacted] filed a complaint stating he paid for a service he hadn’t received and cited lack of availability and responsiveness from Customer Service.  **....

[redacted] requested a phone call and refund in the amount of $29.99.
 
A member of the Executive Support Office spoke to **. [redacted] on 5/29 to apologize for the difficulties and address his concerns.  We are committed to completing a full review of his experiences and will address our findings with appropriate personnel.  As a Customer Service gesture, we have refunded **. [redacted]’s last two orders in the amounts of $48.73 and $29.99.  We appreciate **. [redacted]’s feedback and ask that he call us directly if he has any additional concerns or question related to this matter.

My Name Secure email for my domain harveydavis.com is becoming virtually useless because it is wrongfully being blacklisted as SPAM by for Google, Yahoo, Hotmail et cetera and who knows how many of my business clients are missing my emails because THEIR MAILSERVER IP ADDRESS IS FLAGGED. If they cannot fix it they need to issue a refund for my hosting.

Dear Revdex.com,
We have received the complaint for [redacted] complaint #[redacted].
We have reviewed the client's account concerns and...

have found that the requested deletion has been completed. The email services have been closed and released. We apologize for any frustration or inconvenience this may have caused. Please do not hesitate to reach out to us should any further assistance be needed.
Thank you,Kellin H[redacted]
Executive Office
Web.com

Review: I have paid for a service I have not received and am trying to reach the company with no response. Have been put on hold for over an hour each time dating back over a month from today.Desired Settlement: A phone call to update my services so I can discontinue using Name Secure. They revert to using an email form to fill out, then email a response that states to call them. When I call I am on hold with no response. I am trying to change all the internet services with Name Secure and they are attempting to stop this process by not taking calls. I would have kept this sevices with this company as I have been a loyal customer for several years, but now I cannot reach a live person. Please advise?

I would like for Name Secure to assist the switch over of the domains that I own in a timely fashion and return money for services I have not received.

Thank you,

Business

Response:

[redacted] filed a complaint stating he paid for a service he hadn’t received and cited lack of availability and responsiveness from Customer Service. **. [redacted] requested a phone call and refund in the amount of $29.99.

Review: I tried to change the DNS records for my domain name on Friday night (11/1/13). Once it was showing in the WHOIS listings on various other websites, I felt it was safe to initiate a transfer. There was no customer service agent available to assist me, as they apparently only work 7-7 M-F (I did not realize this until after I needed support. In this industry, it is standard to make such changes late on a Friday night to allow propagation time apart from normal business hours).

Now, my website and email has been down for nearly 3 full days, and their customer service reps are telling me that they cannot make any changes nor can they expedite the transfer. Every other registrar I've dealt with in the past few years now offers an expedited option. When I ask to speak to a supervisor, I am told that there are none. Both reps I've spoken to have been extremely nasty to me, and told me that I never should have begun the transfer, and sarcastically told me that "I do not control the internet!". I do not deserve to be spoken to in this manner, and I also find it difficult to believe that a company has no one at all there who has the ability to do anything. Speaking to the folks at [redacted], the registrar that I am transferring to as well as the new hosting company, is also shocked and cannot believe this. They feel that there are certainly measures that can be taken on that end, and 4 different reps at [redacted] have told me this, but they have no control over Name Secure's willingness to help me - they seem annoyed that I am even calling and asking for help!!!Desired Settlement: I want this transfer completed IMMEDIATELY as my website has now been down for nearly 3 days, and according to their nasty reps will be down for the remainder of the week. This business relies about 85% upon its website and this will be a devastating blow for the business' income. There is absolutely no reason why someone should not be on duty at all times to assist with this. That is standard with this type of industry, and I am just horrified and appalled over this. They need to correct the issue immediately, and I also feel that some compensation is due to at least partly make up for all of the lost business that will occur as a result of their lack of support and negligence in regards to taking care of this problem.

Business

Response:

**. [redacted] filed a complaint citing poor Customer Service and difficulties regarding a DNS change and outbound transfer from NameSecure.

Review: I place an order for 49.99 with namesecure to super size a email box. The company had no issue taking my money but never extended the size of the mailbox.

I emailed support with no response. I called only to sit in hold for 45 minutes with no answer.

The order number is [redacted] $ 49.99 Completed

The email address to be supersized is [redacted]Desired Settlement: I would like to company to provide me with the product I paid for.

Business

Response:

[redacted] filed a complaint stating he paid $49.99 to have his emailbox upgraded to 2 GB of storage, but that the mailbox storage was not increased. **. [redacted] also noted difficulties reaching Customer Service for assistance.