Name.com

Hello,Name.com has reversed the charge in question and the funds should return to the payment method on file in the next few business days The customer may consider reaching out to their financial institution if the credit takes longer than a few days to processName.com cannot find a
request for this refund that was sent to *** requesting assistance with this matter We apologize if there was oversight, it is our policy to assist with such requests in a timely manner More information on our automatic billing policies, including how to disable this service, can be found on our internal knowledge base. ***Name.com asks the customer to follow up with our Support department ([email protected]) with any further questions or if additional assistance is needed. Thank you,

Initial Business Response /* (1000, 6, 2015/12/07) */
Hello,
After review the domain in question can be either transferred to another Registrar or a Name.com account of another customer
In order to transfer a domain to another ICANN accredited Registrar transfer funds need to be submitted
to the new, or gaining, Registrar
Before transferring, there would need to be a few steps taken before the domain could be transferredIncluded below is a link to assist you with preparing the domain for transfer to another provider
https://www.name.com/support/articles/XXXXXXXXX-Transfer-Away-from-Name-com
We have also included a helpful Knowledge Base article below that might assist with an internal transferFollow these steps if you would like to push the domain into the account of another Name.com customer
https://www.name.com/support/articles/XXXXXXXXX-Transfer-a-Domain-to-Another-Nam...⇄ /> Please note that if you are conducting an internal transfer it is free of charge
If you decide to transfer to another provider, you would submit funds with the gaining registrarDue to the transfer process, the losing Registrar (or Name.com) does not collect funds for the transfer
Please respond to the existing Support ticket if there are any further questions or if additional clarification is neededWe certainly apologize for any confusion this situation may have caused
Initial Consumer Rebuttal /* (3000, 8, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have you even looked at what I tried to do? The payment authorization was completeYou had the funds for that securedI don't know why you need additional moneyI'm was doing an internal transfer and I used the code that the one account gave me, on the new owner's account
Final Business Response /* (4000, 11, 2015/12/17) */
Hello,
Thank you for your follow upThere still appears to be some confusion surrounding this caseAs the domain is already Registered with Name.com, it cannot be transferred
It can however be internally pushed into a Name.com accountI have included some instructions on how to conduct an internal transfer below for reference:
https://www.name.com/support/articles/XXXXXXXXX-Transfer-a-Domain-to-Another-Nam...⇄ /> There is no need to submit funds for an internal transfer as it is a free service
Name.com did not capture funds for any of these transfers as they could not be completed, please follow up with PayPal if there are issues with crediting your account
For further details feel free to respond to the existing support ticketName.com cannot push domains on the behalf of owners due to our security policiesThis action of pushing a domain into a new account must be done by the current owner
We apologize we could not have been of further assistance in this regard and our support team is happy to provide further clarification on how to conduct an internal push if necessaryWe are considering this case closed until such time the customer follows up with our Support department

Hello,Thank you for your patience pending our review.  It appears that our Systems team had permanently suspended the account due to the nature of the violations.  Name.com finds that a full backup of the content and files was provided on 1/27/2017.  While such decisions are left...

entirely up to our Security teams, Name.com apologizes for the troubles.  A refund in the full amount of the hosting has been processed and should be credited to your original method of payment in the next few business days.  Please follow up with our Support department ([redacted]) with any questions you might have.

Complaint: [redacted]
I am rejecting this response because:Name.com DID mention that they will contact the client via the admin email.Name.com DID NOT mention that if the login ID = admin email, the clause would be voided.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will await the refund, then post the results of my decision.
Sincerely,
[redacted]

Hello,Provided below is a detailed explanation of our policies, changes that were made, and the timeline of communication and action taken by the customer regarding this Revdex.com complaint:The changes to our back order service have been made to adapt to the ever evolving domain marketplace.  Shifts...

within the nature of domain ownership and domain life-cycles have changed the effectiveness of back orders on domains without pending expiration dates.  To ensure that our customers are able to invest most effectively, we are only offering back orders on domains with pending expiration dates.  Name.com made changes to our Registration Agreement back in September 2016 that included the updates made to our [redacted] System/Backorder Service. Section two of our Registration Agreement specifically states that changes may be made over time as necessary to this agreement, therefore we are compliant with making updates as needed. When Name.com made these changes, we notified our customers by sending an email informing them that updates to our Registration Agreement had been made. As well, after the updates were in effect, every customer had to read and agree to the new terms and conditions upon logging into their Name.com account. In regards to the specific changes regarding the [redacted] System/Backorder Service, we emailed our customers on October 5th, 2016 explaining we had canceled the backorders placed by the customer, and offered a refund as [redacted], our Name.com currency. Included in the email were instructions for the customer to opt in for account credit instead of the [redacted]. The customer did follow the steps to opt in for account credit instead of [redacted] shortly after.

Hello,Name.com certainly understands the frustrations of the customer in this matter and we apologize for the troubles they are facing.   Name.com finds the situation was outlined accurately in the previous response and it acted in accordance with its policies to assist the customer in the best way possible. Unfortunately, Name.com cannot assist in this matter any further and is considering the matter closed at this time.    Thank you,

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} Name.com finds that the customer emailed in with a request for assistance and called.  The issue was then resolved by a Name.com support agent over our web chat in accordance with our policies.  Name.com cannot find the...

Purchase Price amount on any transaction associated with this user.  As the domains have transferred to a new provider, Name.com is considering this matter closed.  The customer can follow up with our support team if additional assistance is needed in terms of transferring domains in, or out, of Name.com.

Hello, While we apologize for the confusion, Name.com finds that the customer asked for a refund for a domain and processed the request through Name.com's refund portal.  Name.com has provided a screenshot that clearly shows verbiage outlining the terms of refunding a domain with an assent...

box. 'In order to process this refund, we have to delete the domain or product and all of its content from our database. We will ask you to respond to an email to the administrative email address associated with your account, and confirm that it is okay to delete all the information from our database.Once you have confirmed, we will delete the domain or product and issue your refund if the order is still eligible. We cannot cancel if it is has been more than the maximum refund period allowed (Go to refund policy).Please note that once a domain is deleted it can be restored back to your account for a period of 30 days. We would however require a restoration fee in the amount of $120 plus the renewal fee. This includes a year's renewal for the domain.'After review we find our Support team reiterated our policies.  Name.com is happy to restore the domain to the customers account for the aforementioned fees.

Complaint: [redacted]
I am rejecting this response because:Unfortunately, they failed to state that they were trying to refund my old credit card from 2012. I did make them aware, the bank updates our credit card when they expire, which mine did. However, they refused to refund the updated credit card as the old one they tried to refund was an expired credit card.
Sincerely,
[redacted]

Thank you for your patience pending our review of these claims and we apologize for any confusion or inconvenience.   In regards to the claim of false advertising, there appears to have been confusion concerning an advertisement viewable on our transfer page...

(https://www.name.com/domain-transfer).  The Domain Transfer advertisement reads, “Transfer now to extend your domain registration by 1 year!”.   After review of written correspondence, it appears our customer was under the impression the promotion would extend the registration of the domains transferred by 2 years. Name.com would like to note that a successful transfer only adds 1 year to each domain transferred, as the ad currently states.  Name.com Support escalated this case to our IT department and they have confirmed that each of the domains transferred to our platform were in fact extended by 1 year per the advertisement and terms of our Registration Agreement.  Although we are not in a position to extend these domains for an additional year free of charge, we are certainly appreciative of any and all criticism when it comes to our marketing and advertising methods.  Name.com notes that this case was escalated to our Marketing Team and they have since determined no updates to this advertisement will be made at this time. In response to the DNS issues experienced during the transfer of one of these domains, we find the domain remains hosted with another provider, [redacted]. Our findings are that the domain is reaching the [redacted] servers, it is however being refused from accessing the records. The dig commands ran by our Support team provide definitive evidence that the domain is being refused by [redacted] servers.  As Name.com does not have access to these servers, we do not have the technical ability to assist with resolving this matter. Name.com has responded to the customer today and provided a full DNS output reflecting this status.  It is recommended that the customer provide this DNS output directly to [redacted]’s Support team and ask they outline what steps are necessary in order to have the service reactivated. In conclusion, Name.com finds we provided sufficient explanation and resolution to both of these issues outlined in the complaint and is considering this request closed at this time. Tell us why here...

Hello,  Name.com's support team assisted this customer and the issue has since been resolved.  Our team also provided assistance over the phone as to how the Authorization codes can be recovered for these domains in order to transfer to another provider.  We would like to note that...

once the transfers are initiated and authorized by the customer, we are happy to approve them on our end to expedite the transfers if requested.  Name.com's Support team is available for any questions or additional concerns this customer may have, they are also welcome to email [email protected] if there are continued issues.  We would like to extend our apologies for the inconvenience and troubles our delay in response has caused.

Initial Business Response /* (1000, 6, 2015/11/10) */
Hello,
We apologize for any inconvenience and confusion this matter might have caused. Name.com was awaiting confirmation that the data was backed up prior to deleting this service and providing a pro-rated refund. The case was still...

pending as we received no such confirmation.
We have however provided a full refund for this product and the email service [redacted] remain active until it expires next year. You should see the funds returned to your original method of payment within the next 48 hours.
Name.com is also happy to provide assistance with the transfer of the registered domain once it has been initiated with another ICANN accredited Registrar. Please email [redacted]@name.com with a request to approve this transfer, once initiated, from the administrative email address we have on file.
Feel free to contact us with any other questions, we are happy to be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I found that the first Agent I talk with was providing misinformation and lies in regards to the transactions. Luckily, when I contacted Name.com again, a different agent just made it all right. I find this inconsistency to be not helpful.
Sincerely,
[redacted]

Hello,  Name.com reached out to the inquiring party per our last response to this case.  After review, Name.com will not assist this individual as they have not provided sufficient verification that they are in fact the Registrant (legal owner of a domain) or Account owner.  Name.com has asked several times for the required verification documentation in this regard.  Name.com notes that the account remains open and the domain is NOT blocked in any way.  The administrator of the account is free to log in and recover the Authorization code and transfer the domain at their convenience once they agree to our terms.Alternatively, Name.com is happy to assist with the transfer of the domain to another provider.  As this is a separate verification process, Name.com requires that the customer verify their identity as the Registrant.  Until the appropriate verification information is provided, Name.com cannot be sure that the Complainant is the actual owner of this domain.  The verification information required is the following: 1. The registrant full name listed on the domain. 2. The registrant full address listed on the domain. 3. Name.com requires a response from the email address listed the domain.At this time Name.com has not received any verification of the above.  As you can well understand, Name.com takes protecting its customers intellectual property seriously and for security reasons, Name.com needs to ensure that it is following the correct verification protocol to verify the legal owner of the domain before assisting with a transfer.Name.com is considering this matter closed until such time we receive the required information to verify.  Once the information is received, Name.com is happy to assist the customer with the domains transfer.

Name.com is the most unethical company I have ever dealt with. For 3 long years I had zero technical problems with my email server which is very simple to do and I could have gotten the same service from a large choice of much cheaper hosting companies. only 4 days before my hosting plan expires they emailed me with a warning of expiration and a lofty $83 increase (from $53/year) to renew the hosting plan. Being very upset about the super high price for just hosting one email account and on one domain I called them to attempt to negotiate a more logical pricing but they refused. The very next day I filed a complaint with the Revdex.com and then hell broke loose and my one and only business email account stopped to function just as they verbally indicated will happen if I change hosting companies and refused to renew at the higher pricing. They never even bothered to call me and they used their technical wizardry to sabotage my single email account which worked very well for them exactly as they planned just to get even with me for changing the hosting company and for filing the Revdex.com complaint. After moving my domain to a different company it took the new hosting company 3 days to figure out how name.com managed to miss up my email address and stopped it from receiving the majority of incoming emails which caused me serious havoc in both my personal and business cash flow. They are super unethical and I will place an honest review about their ways and means of bad business practices. I am however still waiting for the phone call from one of name.com managers to explain to apologize for what they have done to me.

Hello,Name.com's Security teams have allowed the provision of a backup of this customers hosting content.  Name.com has provided this content and has issued a refund in full to the customer.  Name.com believes it has acted in accordance with its policies and is considering this matter closed.

Initial Business Response /* (1000, 5, 2015/09/18) */
Hello,
[redacted]
After review Name.com found all of the domains referenced by the Complainant were in the same account. The account was closed and all the domains were set to 'clienthold' on 9/3 as we identified the customer as a bad...

actor. Once domains are set to 'clienthold' the DNS records are disabled and the domain cannot be used for email distrobution nor can it resolve to a website. We received 40 complaints from the Complainant, 38 domains are at Name.com and remain on 'clienthold'. The remaining 2 domains are registered another provider. Name.com responded as warranted to the Complainant and informed them that the domains in question were suspended due to fraudulent activities. As Name.com had previously taken action against the domains and the account in question, it is considering the matter resolved. We are however happy to answer any other questions.
Attached is the sheet, let me know if you have any questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because: I was a long-term, loyal customer of Name.com and I consider myself a good, honest, businessman. The fact the name.com has returned my money, does not make me a satisfied customer and them a good business. Name.com terminated my account, without any warning or notice whatsoever, putting me and my businesses in an emergency state. Their actions and poor business practices, have caused great alarm and distress in my life (which took me 7 days to recover).The customer relationship between Name.com and myself is irreparable. Sincerely,[redacted]

Hello,  Thank you for the follow up in this matter.  Name.com believes the original response was sufficient and shows this case was addressed appropriately and done so in accordance with our policies.  Please refer to Name.com's Registration Agreement, specifically Section 2, for further clarification.  Please feel free to reach out to our Support department with any other questions regarding your account as they would be happy to further assist.  As action was taken in accordance with our policies, Name.com is considering this matter closed.