NameSilo

Namesilo, this is just untrue, I've worked with other registrars before and it was never my intent to call and have some site immediately removed.Any assumption on your end is in error, and you need to re-evaluate.To everyone else, the mood points are of course opening an hour after their phone states they were to open (NS stated that was fixed, thank you).And the ugly, is being rude to customers. After trying to reach the company for over an hour, while the company was the one in error, I should not of been treated rude at all for asking "what time zone are you in"..... Yet I was, the customer service representative did not listen to me, was really smug with his attitude, refused to let me talk to anyone else, and eventually pissed me off with this attitude.He told me that I should of went on chat, so I went and again the guy provided me a link at best, while telling me my problem was no concern to them.@namesilo stated "We take abuse reports seriously" but you did not yesterday, in fact your guys nearly refused to even take the report. Yes someone spammed on my website, not something to take serious as you say. But someone signed up for a website (britted.com) just a month and a few days ago and is using it to spam on my site and on others sites as well. It's unprofessional at best, it is abuse (whether you want to protect terrorists is up to you and your goals), and you DID NOT take it serious at all, but instead your guys seemed to make a game of NOT giving me customer service, but customer neglect instead.@namesilo I don't want petty excuses on this, I want the problem fixed. No one asked you to just delete a random account, and the way your boys acted just shows why you are using petty excuses. Be a man, fix the problem.

The complaint filed by the customer is largely incorrect. At no time did we ever tell them that we did not provide support. That is ludicrous to even insinuate. To the contrary, we recorded 24 emails from the customer and replied on average in under 3 minutes. The customer refused to follow our...

instructions and instead demanded that we do everything for them to setup their email forwarding. Unfortunately, as is the case with all of our other customers, we cannot do this on our customers' behalf. We also answered this customer's pre-sales questions regarding email forwarding by telling her that we could not help her with every step of setup as we would have no way of knowing her specific needs and the needs of her related service providers. We have over 30,000 customers customers using email forwarding and none have had any problems getting it setup. We provided a link to documentation 14 times to this customer and requested that they provide feedback as to the problems they were having. Unfortunately, the customer never did so. She simply replied with comments such as not being able to understand instructions written by males, demanding that we figure things out for her since she was a customer, and also resorting to personal attacks and profanity on several occasions. Even through the initial mistreatment our customer service reps encountered, they still provided excellent customer service. For reasons we still cannot understand, the customer absolutely refused to even try to follow the same documentation used by all of our other customers. The steps we requested she take could have been done in under 10 seconds! On 14 different occasions our support personnel asked for specific feedback as to issues encountered, and each time the customer grew more angry and demanding that it was not her responsibility to help us understand her problems. Eventually, we gave up when the customer continued their abusive treatment of our staff including threats, profanity and personally disparaging comments. Even after all of this mistreatment and unfounded accusations, we resolved the situation by allowing the customer to transfer her domain to a new registrar (with whom they had even more problems) even though we were not required to do so. We made a special exception for this customer to ensure they could find a new company that could perhaps address her needs. We have all of the emails logged and are more than happy to share (after scrubbing anything revealing personal details that could compromise privacy) with the Revdex.com as the proof surrounding this complaint is not in what this customer claims, or even our response, but in the actual correspondence that occurred. We have been in business over 5 years and have almost universal exceptional reviews, especially in relation to customer service. Unfortunately, the demands and disposition from this customer did not make it possible for us to help to their unreasonable satisfaction.

NameSilo is the best!