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Nan Ya Plastics Corp

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Nan Ya Plastics Corp Reviews (1)

Our company was notified of this issue on 1/25/ I contacted the customer on the same day to schedule an appointment I visited his home and found no defects in the door Although it was not a windy day, I tested for air infiltration and did not feel any As a courtesy to the customer, I removed the original weather stripping and installed an upgraded version of the same pile weather stripping After days, the customer called back and claimed he still feels air coming through I visited his home again, tested for air infiltration and did not feel any I added additional weather stripping in an attempt to satisfy the customer Several days later, he called back and claimed the door was still allowing excessive amounts of air through I explained that there was nothing else I could do to the door At this point we will need to have a 3rd party come out to perform an air infiltration test This test is designed to determine if the door as it is currently installed meets the criteria for new homes in his state After being told that we need to perform the test, Mr [redacted] claimed that we were trying to waste his time and filed this complaint with Revdex.com Our doors are accredited and conform to all standards of AAMA/WDMA/CSA These outside agencies perform thorough tests to ensure a product meets recognized standards for multiple criteria, including air infiltration We have worked hard to develop a great product and we stand behind it Unfortunately, we cannot issue a refund without first verifying that a problem/defect exists The air infiltration test is a simple and definitive way to verify this I'm sure Mr [redacted] would agree that we deserve a chance to respond to his accusations before arbitrarily refunding the cost of the door and installation

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