Our company was notified of this issue on 1/25/2016. I contacted the customer on the same day to
schedule an appointment. I visited his
home and found no defects in the door.
Although it was not a windy day, I tested for...
air infiltration and did
not feel any. As a courtesy to the
customer, I removed the original weather stripping and installed an upgraded
version of the same pile weather stripping.
After 10 days, the customer called back and claimed he still feels air
coming through. I visited his home
again, tested for air infiltration and did not feel any. I added additional weather stripping in an
attempt to satisfy the customer. Several
days later, he called back and claimed the door was still allowing excessive
amounts of air through. I explained
that there was nothing else I could do to the door. At this point we will need to have a 3rd
party come out to perform an air infiltration test. This test is designed to determine if the
door as it is currently installed meets the criteria for new homes in his
state. After being told that we need to
perform the test, Mr. [redacted] claimed that we were trying to waste his time and
filed this complaint with Revdex.com.
Our doors are accredited and conform to all standards of
AAMA/WDMA/CSA. These outside
agencies perform thorough tests to
ensure a product meets recognized standards for multiple criteria, including
air infiltration. We have worked hard to
develop a great product and we stand behind it.
Unfortunately, we cannot issue a refund without first verifying that a
problem/defect exists. The air
infiltration test is a simple and definitive way to verify this. I'm sure Mr. [redacted] would agree that we
deserve a chance to respond to his accusations before arbitrarily refunding the
cost of the door and installation.
Our company was notified of this issue on 1/25/2016. I contacted the customer on the same day to
schedule an appointment. I visited his
home and found no defects in the door.
Although it was not a windy day, I tested for...
air infiltration and did
not feel any. As a courtesy to the
customer, I removed the original weather stripping and installed an upgraded
version of the same pile weather stripping.
After 10 days, the customer called back and claimed he still feels air
coming through. I visited his home
again, tested for air infiltration and did not feel any. I added additional weather stripping in an
attempt to satisfy the customer. Several
days later, he called back and claimed the door was still allowing excessive
amounts of air through. I explained
that there was nothing else I could do to the door. At this point we will need to have a 3rd
party come out to perform an air infiltration test. This test is designed to determine if the
door as it is currently installed meets the criteria for new homes in his
state. After being told that we need to
perform the test, Mr. [redacted] claimed that we were trying to waste his time and
filed this complaint with Revdex.com.
Our doors are accredited and conform to all standards of
AAMA/WDMA/CSA. These outside
agencies perform thorough tests to
ensure a product meets recognized standards for multiple criteria, including
air infiltration. We have worked hard to
develop a great product and we stand behind it.
Unfortunately, we cannot issue a refund without first verifying that a
problem/defect exists. The air
infiltration test is a simple and definitive way to verify this. I'm sure Mr. [redacted] would agree that we
deserve a chance to respond to his accusations before arbitrarily refunding the
cost of the door and installation.