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Nana's Place Preschool & Childcare

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Reviews Nana's Place Preschool & Childcare

Nana's Place Preschool & Childcare Reviews (4)

MsT [redacted] has stated that they made an offer, which they did not That is an absolute falsehood, and very deceptive indeed However, if that offer were extended it would not change things, and also would have zero to do with this complaint I will never bring my children back to this facility- not only because of this specific incident, but because I do not believe that children are well cared for there But again, this complaint is not about the quality of care they provide, as that is better directed to a different agency This complaint is SOLELY based on the fact that serv***s were paid for, and refused Thus this is actually NOT A REFUND A refund, as the word would specifically indicate, would imply that we received serv***s and were unhappy with them, thus wanting a refundIn all actuality, SERV***S WERE REFUSED I'm sure MsT [redacted] understands the difference between a refund and theft.I am not satisfied with this response and will continue until we receive money paid for serv***s not rendered ~Dr***

MsT*** has stated that they made an offer, which they did not That is an absolute falsehood, and very deceptive indeed However, if that offer were extended it would not change things, and also would have zero to do with this complaint I will never bring my children back to this facility- not only because of this specific incident, but because I do not believe that children are well cared for there But again, this complaint is not about the quality of care they provide, as that is better directed to a different agency This complaint is SOLELY based on the fact that serv***s were paid for, and refused Thus this is actually NOT A REFUND A refund, as the word would specifically indicate, would imply that we received serv***s and were unhappy with them, thus wanting a refundIn all actuality, SERV***S WERE REFUSED I'm sure MsT*** understands the difference between a refund and theft.I am not satisfied with this response and will continue until we receive money paid for serv***s not rendered ~Dr***

Management called Mrs***, left her a message but she never called back

Ms*** stated: “all my son wants is an infant table out the infant room, I cannot believe you guys are not accommodating”Not understanding what she was talking about I did ask her was she saying a reasonable accommodation would be rearranging the furnitureShe replied “that’s not furniture
that’s a fking toyI explained I was not there so in order for me to understand I needed her to calm down and explain what happenedShe said she does not have to stay calmLater I watched camerasIt was then that I learned she did not mean a wood table but a plastic activity tableHe was not refused serv***sI heard staff tell her: “at the moment he is not ready for his day let him calm down and bring him back.” Mom said she understood that we are not equipped to handle him for the future but today he needs to stay for hours, her daughter had an ortho appin minMom says “if he cannot stay I am pulling out my other son.” While mom talked to ofk staff Mica was in the classroomHe is seen walking back and forth pointing to the infant room door; he attempts to take a parent by the hand, points to the infant room doorA child gives him his toy but Mica throws itAccording to his IEP, when he is frustrated or does not get his way he will scream, hit, and or bite teachers, staff and studentsHe was screaming and he bit momThe staff was right in asking mom to have him calm down and bring him backIt is the centers responsibility to keep all children safeWe are not a self-contained setting therefore we do not have all the provision as that of a self-contained classroom or schoolWe do not mix toysInfant room toys and furniture are sanitized and maintained differently than the other rooms; outside shoes are not allowed on the carpets, etcWe have a no refund policy and we offered to make the remaining funds as a credit toward future use in order to accommodate her as we were attempting to rebuild the relationshipMrsTT***, MSSpecEd

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Address: 4910 W. Northern Avenue, Glendale, Arizona, United States, 85301

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www.nanaspreschools.com

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