Nance Building Construction Reviews (%countItem)
Electrical junction boxes were not installed in multiple places when home was built.
Purchased preowned home August 15,2017. While changing light fixtures and ceiling fans identified multiple fixtures that did not have electrical gang boxes.
My first call to Mr. Nance on December 5, 2017 at 11:09am when we discussed my concerns on the lack of multiple gang boxes in both ceiling and wall fixtures. After hanging up from this call he called back at 11:20 to confirm my name and to notify me of his intent to discuss this matter with his electrician and get back to me.
When I contacted him on December 12, 2017 at 9:57am he informed me that he had discussed this with his electrician, *** the day after our December 5th conversation. He also said he could not find my phone number so had not returned my call. In this call he told me that *** and possibly a helper would come by either before or after Christmas to address the issues.
Due to holidays and sickness I waited until January 22, 2018 to contact him regarding the electrical gang box issues. On that date I contacted him at 9:29am, he returned my call at 9:37am and called me back at 1:19pm to notify me his electrician *** was coming over. *** came by shortly thereafter to look at some of the issues. *** told me he would get with Mr. Nance on the pricing to address the issues and left.
I contacted Mr. Nance again on January 24, 2018 at 11:25am to learn if he and *** had discussed the issue and was told by Mr. Nance that he had not discussed with *** because he was very busy and he was working in South Tyler.
I contacted Mr. Nance again on January 29, 2018 at 11:14am and was told you still had not discussed the issue with you electrician ***.
When I contacted Mr. Nance on February 2, 2018 at 11:32 am he informed me that he had discussed the issue with *** and he would schedule me in to correct the issues and I should hear from him (***) on Monday. I assumed you meant February 5, 2018.
I did not hear from Justice on February 5th or February 6th so I called Mr. Nance again on February 7, 2018 at 11:06am. He did not answer so I left a message stating my name and phone number requesting a call back regarding this issue. Here it is on February 8, 2018 at 9:29am and I still have not heard from Mr. Nance or ***.
At this point my first recourse is to send Mr. Nance this letter and notify him of my intent to file a complaint with the Tyler Revdex.com. They will be provided with a copy of this letter. If this request is not addressed in a timely and satisfactory manner I will take additional steps.
Take responsibility for addressing the lack electrical junction boxes that should have been used per electrical code at the time the home was built. I am not asking for you to take responsibility for bringing any electrical component of the home to current electrical code as I feel that is the responsibility of me the homeowner.
Im sorry he feels like this is my responsibility. Home was built in 2007. The home has changed owners several times with inspections and light fixture being changed. I said I would have it checked out. He said to wait till after holidays. He informed me that he didn't go away easy. I felt like anything I would of done would not be acceptable to Mark.