On June 2, *** *** brought the vehicle to me for diagnosticsMy diagnostics was a code 22, TCC circuit malfunctionIn accordance to factory technical manual it was diagnosed as an internal issueAt that time we recommended removing the original unitCustomer declined repairing
the original unit due to the cost involved and asked could he bring us a used transmission to installUpon receiving the first used transmission that he supplied around June 8th, 2016, it had a defective internal linkage assemblyWe noticed this and recommended not installing it, he agreed and picked it up to bring us another oneThe second transmission he brought had been dropped on the pan prior to us receiving itCustomer was aware and asked us to change the panDuring our pan exchange, we found internal wires crushedWe repaired the wires at no cost to the customer, customer aware, and installed the customer supplied second used unitFinal road test on that transmission had set a code 7, that code definition is a turbine speed sensorContacted the customer and told him we needed to replace that sensorHe supplied one from a used unitAt the time of receiving the replacement part from the customer, we went to push the vehicle into the shop and noticed it had been broken into, stereo missing and other possible personal itemsUnaware of all the contents, we contacted the customer to come to the shop, verify what was missing and file a police reportAfter police report was made, final road tested the vehicle transmission worked correctlyWe deeply regret that his vehicle was vandalized, this is beyond our control and as posted, shop is not responsible for items left in the vehicle
Complaint: [redacted]
I am rejecting this response because:
I Recommended to the owner initially that they check the transmission for the electronic errors because I believed that there was nothing wrong with the transmission and informed him that it was reading a code 07. I told him that I had replaced the speed sensor on the transmission with a used one. I also told him that according to the chart that the problem could be one of about 6-7 things. He called me back and stated that he got a code 22 and that the transmission needed to be replaced. Also there was no sign posted saying that they were not responsible for property and I was not made aware. There was a sign that said 24 hour video surveillance as the officer that came out to take my sworn statement asked if their was video footage. He was told that the cameras did not work. The unit that I have was misdiagnosed from the beginning and still does not work.
Regards,
[redacted]
We were introduced to this vehicle with a hold light flashing. A lot of trouble shooting manufacture literature states to perform a self test through the ignition system, ACC positon, O/D off and on, gear range selector moved to drive position, key off and on, etc.. This transmission in question has very popular, found in the Mazda's, Nissans 240SX, 300ZX, Pathfinders and pick-ups. To obtain the code these manufactures have you obtain the count, the judgement flickers through the power light for self diagnostics. With this in mind, the early mech system can be easily mis-diagnosed with a possible combination of 30 or more misleading codes. So we may understand why the customer is confused on codes. Our tests are performed with a Snap-on Solus per Mazda factory manual. The code we obtained was 22, converter clutch circuit fault on the original transmission. As stated before, we were given two used components to try and solve the customer's problem. Mr. [redacted] stated he had changed the speed sensor and replaced with a used component. This could very well still have an effect on correct operation. Due to how we feel about customer service we would be glad to check it out for the issues it is having at this time.
On June 2, *** *** brought the vehicle to me for diagnosticsMy diagnostics was a code 22, TCC circuit malfunctionIn accordance to factory technical manual it was diagnosed as an internal issueAt that time we recommended removing the original unitCustomer declined repairing
the original unit due to the cost involved and asked could he bring us a used transmission to installUpon receiving the first used transmission that he supplied around June 8th, 2016, it had a defective internal linkage assemblyWe noticed this and recommended not installing it, he agreed and picked it up to bring us another oneThe second transmission he brought had been dropped on the pan prior to us receiving itCustomer was aware and asked us to change the panDuring our pan exchange, we found internal wires crushedWe repaired the wires at no cost to the customer, customer aware, and installed the customer supplied second used unitFinal road test on that transmission had set a code 7, that code definition is a turbine speed sensorContacted the customer and told him we needed to replace that sensorHe supplied one from a used unitAt the time of receiving the replacement part from the customer, we went to push the vehicle into the shop and noticed it had been broken into, stereo missing and other possible personal itemsUnaware of all the contents, we contacted the customer to come to the shop, verify what was missing and file a police reportAfter police report was made, final road tested the vehicle transmission worked correctlyWe deeply regret that his vehicle was vandalized, this is beyond our control and as posted, shop is not responsible for items left in the vehicle
Complaint: [redacted]
I am rejecting this response because:
I Recommended to the owner initially that they check the transmission for the electronic errors because I believed that there was nothing wrong with the transmission and informed him that it was reading a code 07. I told him that I had replaced the speed sensor on the transmission with a used one. I also told him that according to the chart that the problem could be one of about 6-7 things. He called me back and stated that he got a code 22 and that the transmission needed to be replaced. Also there was no sign posted saying that they were not responsible for property and I was not made aware. There was a sign that said 24 hour video surveillance as the officer that came out to take my sworn statement asked if their was video footage. He was told that the cameras did not work. The unit that I have was misdiagnosed from the beginning and still does not work.
Regards,
[redacted]
We were introduced to this vehicle with a hold light flashing. A lot of trouble shooting manufacture literature states to perform a self test through the ignition system, ACC positon, O/D off and on, gear range selector moved to drive position, key off and on, etc.. This transmission in question has very popular, found in the Mazda's, Nissans 240SX, 300ZX, Pathfinders and pick-ups. To obtain the code these manufactures have you obtain the count, the judgement flickers through the power light for self diagnostics. With this in mind, the early mech system can be easily mis-diagnosed with a possible combination of 30 or more misleading codes. So we may understand why the customer is confused on codes. Our tests are performed with a Snap-on Solus per Mazda factory manual. The code we obtained was 22, converter clutch circuit fault on the original transmission. As stated before, we were given two used components to try and solve the customer's problem. Mr. [redacted] stated he had changed the speed sensor and replaced with a used component. This could very well still have an effect on correct operation. Due to how we feel about customer service we would be glad to check it out for the issues it is having at this time.