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Nancy Chang Healthy Asian Cuisine

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Nancy Chang Healthy Asian Cuisine Reviews (1)

We were charged $34.00 for an advertised 23.13 meal. On Friday August 9, 2013 my wife and I decided to go out for dinner by participating in "Worcester restaurant week". We went to the web page which directed us a Facebook site that had the menus of the participating restaurants, one of which was Nancy Chang's on Chandler Street, a place we have dined numerous times in the past. All participating venues had a menu offering for $23.13 for two, and Nancy Chang's had the buffet for $23.13 for two, and there was also a price for a single option of $11 and change. Upon completion of our dinner at approximately 7PM, we received the bill for $34.00 for the two buffet dinners. We inquired from our waiter, who was very helpful and friendly, about the price and what was advertised. He inquired from someone in the management of the restaurant and we were informed that the advertisement was in error and they are not participating in restaurant week. I believe they should have honored their advertisement and charged us the $23.13. I wonder how many other people went to the restaurant and were also disappointed to learn after the fact that it was a false advertisement. Desired SettlementWe were over charged by $10.77. Business' Initial Response We apologize for your experience. Unfortunately, we were not taking part in Restaurant Week. We chose not to be involved and our name and logo should not have been included in their advertisements. That was their mistake. Any advertisement seen was put out by Restaurant Week, not the individual restaurants. We're sorry that you did not find this out until the end of your meal, though we did not have any of their posters or table tents displayed anywhere in the restaurant.While we understand your point, we do not believe it to be our fault that this false advertising occurred. If it was an ad we placed, the blame most certainly should be on us. That was not the case though. We were included in these ads without our permission.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I have dined at this restaurant numerous times in the past. I will never eat there again, in fact I will tell everyone I know about this, and why I will never eat there again, and hope others do not eat there. I hope they enjoyed my extra $11.00, because it will be my last. Business' Final Response So, it is proper to be accountable for a mistake that is in no way your own? That is what you are suggesting. Unfortunately, that is not how people operate and certainly not businesses. If you feel it necessary to put the restaurant down to your peers than so be it, that seems like such a waste of energy. Other people understood that we were not taking part, they understood that it was Restaurant Week's misprint. They also asked if we were taking part as it was not visible in the entrance or anywhere else in the restaurant. You do not take any acknowledgement in the fact that WE did not do the advertising and that we DID NOT have anything posted in the restaurant that we were actually taking part. Any of the restaurants involved always place table tents on every table, their bar and at the entrance. We had none of these. So not only did we not give permission to Worcester Restaurant Week to include us we also had NONE of their promotions in our restaurant. Why don't you place blame where it is due and contact Restaurant Week?

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Description: Restaurants

Address: 372 Chandler St, Worcester, Massachusetts, United States, 01602-3300

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