Nancy J. Benton, M.S.A., L.AC., L.M.T.

To Whom it May Concern, I am in receipt of a complaint by [redacted] over a billing dispute. The 1 st part of the complaint was over a misunderstanding of the insurance coverage. I am forwarding a copy of the Insurance portal with the patient's ins. ID and DOB blacked out for her privacy. ...

One can see how I as a provider interpreted that she had met her deductible, and we had a conversation  about this before [redacted]'s treatment. I did caution her that If my Interpretation of this Insurance portal  was wrong, I would bill her for the balance. She had signed an agreement to this which I also enclose. I did phone her when she did not show up for her next scheduled appointment on 9/21/16 as a courtesy, and she explained her husband had gotten laid off; of this experience I could relate as my husband is out of work, as well. I did tell her I would forgive the $50. No-show fee, and we rescheduled  an appointment for 9/28/2016. [redacted] again did not show up for this scheduled appointment and she  did not call to cancel. Apparently she had sent an email on 9/23/16 cancelling the appointment which I discovered only yesterday was in my spam folder. I believe all of this could have been resolved by a phone call, but that is now water under the bridge. I do count on my scheduled patients to attend or call if they wish to cancel. Therefore, I apologize for not seeing this email, and for causing further angst in [redacted]'s family. I would appreciate the payment of $ 99.00 and am waiving all late fees. Thank You for your help and understanding. Nancy [redacted], L.Ac.