Nancy Strickland All Design and Build

We hired Nancy Stickland, of All Design and Build, to do remodeling in our home I hired here based on previous work done at a relative's home, which she had done work there for the last five yearI have worked for years with [redacted] , without any issue We later found out that Nancy (Nanci) had just changed her business name on 8/12/2016, shortly after we hired herI did not change my company name, but opened up a second company focusing on a different industry within construction She verbally gave us her word that upon completion of the work, we would receive a book that contained before and after pictures, receipts, guarantees, and other paperwork pertaining to the jobThis will be avalible once all warranty work is complete We never received these items She also gave us verbal guarantees on all her work and said she would come back to redo tiling, which is chipping and moving, a bathroom door that needed to be replaced, which we already paid for, a front screen door window that was to be replaced because it broke while she was having it paintedTile: We have said in the past we will replace the flooring as part of a good faith offer after reinstallation twice from client walking on them immediately after installationThe movement is due to an installation issue thus why we are covering installation The tile will need to be reselected, in which no reselections have been sent to me for order and schedule installation In March, we noticed our hardwood floors starting to warp in front of the newly installed French DoorsThis is a secondary issue due to the factory seal on the installed door, failingWe would like to work out a resolution with the manufacturer of the door and coordination with the client to ensure a fair outcome In May, during a particular windy storm, we could actually see water seeping in around the frame, and around the glass border portion of the French DoorsI have scheduled a representative to assess the door/damage on August 2ndThe client denied the meeting to resolve this issueWe are waiting for the next meeting time from the manufacturer We put towels down as soon as we noticedWe notified Nancy, and she informed that she would have a "manufacturer rep" come out to look at the door to inform her as to how to fix the problemScheduled Aug 2nd, canceled by client She felt certain that it was a manufacturer defectNo one ever came out to inspect the issue, or fix the problemWe contacted the manufacturer ourselves and was informed that we could not proceed without a purchaser's receiptIn June, we had the door independently inspected by a licensed installer and we were informed that the door was the wrong size and not installed correctlyWe would like to see a copy of said reportOur installer has installed doors and window for over years with no issuesAs there was no issues with the other windows replaced in your home He also inspected our newly installed deck and bay window, and we found out that the deck was not "up to code" and the window was not installed correctlyWe did a “like” replacement due to budget concernsBringing the entire deck up to code would have been cost prohibitive with the other work requested Nancy informed us that she didn't have to "pull a permit" for the deck because she was "repairing" it and not "replacing" itWhen we came home, the entire deck was down because of a problem she said she had foundWe have since found out that she does not have a license in [redacted] County, where we reside(I don’t know what to say to this) My business license is with the state of [redacted] as I work in many counties We've also found out that she is on the " [redacted] " with various aliases, and complaintsVery few construction companies has a prefect client review due to the nature of the businessI have many happy clients that would be happy to provide positive reviews We have attempted to resolve this with here but she is no longer responding to our inquiriesAug 2nd was the last denial of the clientWe would like to resolve this matter ASAP To whom is may concern: As for questioning our work with another “Professional”, I would like to see a copy of said reportMy installer has installed doors and window for over years with no issuesAs there was no issues with the other windows replaced in your homeThe deck was a repair and “like” replacementWe did a “like” replacement due to budget concernsBringing the entire deck up to code would have been cost prohibitive with the other work requested as the client was made aware of My authority to operate is issued thru the State of [redacted] as I work in many counties and in my years in the construction industry I have known very few construction companies has a prefect client review due to the nature of the businessI have many happy clients that would be happy to provide positive reviews but when they are happy, the refer meOnline posting is not indicative of the construction industry I would like to get these issues settled as soon as possibleAll scheduled meeting must be adhered to so that the warranty can be completed and this project can be closed Reply < [redacted] 9:AM (minutes ago) We hired Nancy Stickland, of All Design and Build, to do remodeling in our home I hired here based on previous work done at a relative's home, which she had done work there for the last five yearI have worked for years with [redacted] , without any issue We later found out that Nancy (Nanci) had just changed her business name on 8/12/2016, shortly after we hired herI did not change my company name, but opened up a second company focusing on a different industry within construction She verbally gave us her word that upon completion of the work, we would receive a book that contained before and after pictures, receipts, guarantees, and other paperwork pertaining to the jobThis will be avalible once all warranty work is complete We never received these items She also gave us verbal guarantees on all her work and said she would come back to redo tiling, which is chipping and moving, a bathroom door that needed to be replaced, which we already paid for, a front screen door window that was to be replaced because it broke while she was having it paintedTile: We have said in the past we will replace the flooring as part of a good faith offer after reinstallation twice from client walking on them immediately after installationThe movement is due to an installation issue thus why we are covering installation The tile will need to be reselected, in which no reselections have been sent to me for order and schedule installation In March, we noticed our hardwood floors starting to warp in front of the newly installed French DoorsThis is a secondary issue due to the factory seal on the installed door, failingWe would like to work out a resolution with the manufacturer of the door and coordination with the client to ensure a fair outcome In May, during a particular windy storm, we could actually see water seeping in around the frame, and around the glass border portion of the French DoorsI have scheduled a representative to assess the door/damage on August 2ndThe client denied the meeting to resolve this issueWe are waiting for the next meeting time from the manufacturer We put towels down as soon as we noticedWe notified Nancy, and she informed that she would have a "manufacturer rep" come out to look at the door to inform her as to how to fix the problemScheduled Aug 2nd, canceled by client She felt certain that it was a manufacturer defectNo one ever came out to inspect the issue, or fix the problemWe contacted the manufacturer ourselves and was informed that we could not proceed without a purchaser's receiptIn June, we had the door independently inspected by a licensed installer and we were informed that the door was the wrong size and not installed correctlyWe would like to see a copy of said reportOur installer has installed doors and window for over years with no issuesAs there was no issues with the other windows replaced in your home He also inspected our newly installed deck and bay window, and we found out that the deck was not "up to code" and the window was not installed correctlyWe did a “like” replacement due to budget concernsBringing the entire deck up to code would have been cost prohibitive with the other work requested Nancy informed us that she didn't have to "pull a permit" for the deck because she was "repairing" it and not "replacing" itWhen we came home, the entire deck was down because of a problem she said she had foundWe have since found out that she does not have a license in [redacted] County, where we reside(I don’t know what to say to this) My business license is with the state of [redacted] as I work in many counties We've also found out that she is on the " [redacted] " with various aliases, and complaintsVery few construction companies has a prefect client review due to the nature of the businessI have many happy clients that would be happy to provide positive reviews We have attempted to resolve this with here but she is no longer responding to our inquiriesAug 2nd was the last denial of the clientWe would like to resolve this matter ASAP To whom is may concern: My name is Nanci Strickland with All Design and Build, IncI have received your request for reply to the complaint filed by [redacted] ***I have developed answers to her complaint as follows: I have worked with her relative and many other clients across the front range for many yearsI have been practicing since with little issue with understanding clientsI work and partner with many companies to coordinate projectsI have two companies one works within the design and architecture industry, [redacted] ***I have a second company handling construction projects, All Design and Build, IncThere is not a change in name as statedWe issue a project book at the end of every project once all warranty work is complete [redacted] ***’s project is still undergoing warranty work in which one all work is complete, a project book will be issuedThe current warranty work being completed is as follows with comments as to her complaint: Tile: I have said in the past I will replace the flooring as part of a good faith offer after reinstallation twice from client walking on them immediately after installationThe movement is due to an installation issue thus why I am covering installationThe tile will need to be reselected, in which no reselections have been sent to me for order and schedule installation from the clientDoor: I have scheduled a representative to assess the door/damage on August 2ndThe client denied the meeting to resolve this issueI am waiting for the next meeting time from the manufacturerHardwood Floor: This is a secondary issue due to the factory seal on the installed door, failingI would like to work out a resolution with the manufacturer of the door and coordination with the client to ensure a fair outcome As for questioning our work with another “Professional”, I would like to see a copy of said reportMy installer has installed doors and window for over years with no issuesAs there was no issues with the other windows replaced in your homeThe deck was a repair and “like” replacementWe did a “like” replacement due to budget concernsBringing the entire deck up to code would have been cost prohibitive with the other work requested as the client was made aware of My authority to operate is issued thru the State of [redacted] as I work in many counties and in my years in the construction industry I have known very few construction companies has a prefect client review due to the nature of the businessI have many happy clients that would be happy to provide positive reviews but when they are happy, the refer meOnline posting is not indicative of the construction industry I would like to get these issues settled as soon as possibleAll scheduled meeting must be adhered to so that the warranty can be completed and this project can be closed

I have referred this to my attorney. We have tried to work with the client and she has not been cooperative. I would have have responded sooner but was in a *** ***

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary
Sincerely,
*** *** ***

We hired Nancy Stickland, of All Design and Build, to do remodeling in our home.   I hired here based on previous work done at a relative's home, which she had done work there for the last five year. I have worked for 7 years with [redacted], without any issue.   We later...

found out that Nancy (Nanci) had just changed her business name on 8/12/2016, shortly after we hired her. I did not change my company name, but opened up a second company focusing on a different industry within construction   She verbally gave us her word that upon completion of the work, we would receive a book that contained before and after pictures, receipts, guarantees, and other paperwork pertaining to the job. This will be avalible once all warranty work is complete   We never received these items.   She also gave us verbal guarantees on all her work and said she would come back to redo tiling, which is chipping and moving, a bathroom door that needed to be replaced, which we already paid for, a front screen door window that was to be replaced because it broke while she was having it painted. Tile: We have said in the past we will replace the flooring as part of a good faith offer after reinstallation twice from client walking on them immediately after installation. The movement is due to an installation issue thus why we are covering installation The tile will need to be reselected, in which no reselections have been sent to me for order and schedule installation.   In March, we noticed our hardwood floors starting to warp in front of the newly installed French Doors. This is a secondary issue due to the factory seal on the installed door, failing. We would like to work out a  resolution with the manufacturer of the door and coordination with the client to ensure a fair outcome.   In May, during a particular windy storm, we could actually see water seeping in around the frame, and around the glass border portion of the French Doors. I have scheduled a representative to assess the door/damage on August 2nd. The client denied the meeting to resolve this issue. We are waiting for the next meeting time from the manufacturer.    We put towels down as soon as we noticed. We notified Nancy, and she informed that she would have a "manufacturer rep" come out to look at the door to inform her as to how to fix the problem. Scheduled Aug 2nd, canceled by client.   She felt certain that it was a manufacturer defect. No one ever came out to inspect the issue, or fix the problem. We contacted the manufacturer ourselves and was informed that we could not proceed without a purchaser's receipt. In June, we had the door independently inspected by a licensed installer and we were informed that the door was the wrong size and not installed correctly. We would like to see a copy of said report. Our installer has installed doors and window for over 25 years with no issues. As there was no issues with the other windows replaced in your home.    He also inspected our newly installed deck and bay window, and we found out that the deck was not "up to code" and the window was not installed correctly. We did a “like” replacement due to budget concerns. Bringing the entire deck up to code would have been cost prohibitive with the other work requested.                   Nancy informed us that she didn't have to "pull a permit" for the deck because she was "repairing" it and not "replacing" it. When we came home, the entire deck was down because of a problem she said she had found. We have since found out that she does not have a license in [redacted] County, where we reside. (I don’t know what to say to this) My business license is with the state of [redacted] as I work in many counties.   We've also found out that she is on the "[redacted]" with various aliases, and complaints. Very few construction companies has a prefect client review due to the nature of the business. I have many happy clients that would be happy to provide positive reviews.   We have attempted to resolve this with here but she is no longer responding to our inquiries. Aug 2nd was the last denial of the client. We would like to resolve this matter ASAP.               To whom is may concern:     As for questioning our work with another “Professional”, I would like to see a copy of said report. My installer has installed doors and window for over 25 years with no issues. As there was no issues with the other windows replaced in your home. The deck was a repair and “like” replacement. We did a “like” replacement due to budget concerns. Bringing the entire deck up to code would have been cost prohibitive with the other work requested as the client was made aware of.        My authority to operate is issued thru the State of [redacted] as I work in many counties and in my 43 years in the construction industry I have known very few construction companies has a prefect client review due to the nature of the business. I have many happy clients that would be happy to provide positive reviews but when they are happy, the refer me. Online posting is not indicative of the construction industry.   I would like to get these issues settled as soon as possible. All scheduled meeting must be adhered to so that the warranty can be completed and this project can be closed.     Reply <[redacted] 9:40 AM (3 minutes ago)   We hired Nancy Stickland, of All Design and Build, to do remodeling in our home.   I hired here based on previous work done at a relative's home, which she had done work there for the last five year. I have worked for 7 years with [redacted], without any issue.   We later found out that Nancy (Nanci) had just changed her business name on 8/12/2016, shortly after we hired her. I did not change my company name, but opened up a second company focusing on a different industry within construction   She verbally gave us her word that upon completion of the work, we would receive a book that contained before and after pictures, receipts, guarantees, and other paperwork pertaining to the job. This will be avalible once all warranty work is complete   We never received these items.   She also gave us verbal guarantees on all her work and said she would come back to redo tiling, which is chipping and moving, a bathroom door that needed to be replaced, which we already paid for, a front screen door window that was to be replaced because it broke while she was having it painted. Tile: We have said in the past we will replace the flooring as part of a good faith offer after reinstallation twice from client walking on them immediately after installation. The movement is due to an installation issue thus why we are covering installation The tile will need to be reselected, in which no reselections have been sent to me for order and schedule installation.   In March, we noticed our hardwood floors starting to warp in front of the newly installed French Doors. This is a secondary issue due to the factory seal on the installed door, failing. We would like to work out a  resolution with the manufacturer of the door and coordination with the client to ensure a fair outcome.   In May, during a particular windy storm, we could actually see water seeping in around the frame, and around the glass border portion of the French Doors. I have scheduled a representative to assess the door/damage on August 2nd. The client denied the meeting to resolve this issue. We are waiting for the next meeting time from the manufacturer.    We put towels down as soon as we noticed. We notified Nancy, and she informed that she would have a "manufacturer rep" come out to look at the door to inform her as to how to fix the problem. Scheduled Aug 2nd, canceled by client.   She felt certain that it was a manufacturer defect. No one ever came out to inspect the issue, or fix the problem. We contacted the manufacturer ourselves and was informed that we could not proceed without a purchaser's receipt. In June, we had the door independently inspected by a licensed installer and we were informed that the door was the wrong size and not installed correctly. We would like to see a copy of said report. Our installer has installed doors and window for over 25 years with no issues. As there was no issues with the other windows replaced in your home.    He also inspected our newly installed deck and bay window, and we found out that the deck was not "up to code" and the window was not installed correctly. We did a “like” replacement due to budget concerns. Bringing the entire deck up to code would have been cost prohibitive with the other work requested.                   Nancy informed us that she didn't have to "pull a permit" for the deck because she was "repairing" it and not "replacing" it. When we came home, the entire deck was down because of a problem she said she had found. We have since found out that she does not have a license in [redacted] County, where we reside. (I don’t know what to say to this) My business license is with the state of [redacted] as I work in many counties.   We've also found out that she is on the "[redacted]" with various aliases, and complaints. Very few construction companies has a prefect client review due to the nature of the business. I have many happy clients that would be happy to provide positive reviews.   We have attempted to resolve this with here but she is no longer responding to our inquiries. Aug 2nd was the last denial of the client. We would like to resolve this matter ASAP.               To whom is may concern:   My name is Nanci Strickland with All Design and Build, Inc. I have received your request for reply to the complaint filed by [redacted]. I have developed answers to her complaint as follows: I have worked with her relative and many other clients across the front range for many years. I have been practicing since 1974 with little issue with understanding clients. I work and partner with many companies to coordinate projects. I have two companies one works within the design and architecture industry, [redacted]. I have a second company handling construction projects, All Design and Build, Inc. There is not a change in name as stated. We issue a project book at the end of every project once all warranty work is complete. [redacted]’s project is still undergoing warranty work in which one all work is complete, a project book will be issued. The current warranty work being completed is as follows with comments as to her complaint: Tile: I have said in the past I will replace the flooring as part of a good faith offer after reinstallation twice from client walking on them immediately after installation. The movement is due to an installation issue thus why I am covering installation. The tile will need to be reselected, in which no reselections have been sent to me for order and schedule installation from the client. Door: I have scheduled a representative to assess the door/damage on August 2nd. The client denied the meeting to resolve this issue. I am waiting for the next meeting time from the manufacturer. Hardwood Floor: This is a secondary issue due to the factory seal on the installed door, failing. I would like to work out a resolution with the manufacturer of the door and coordination with the client to ensure a fair outcome.   As for questioning our work with another “Professional”, I would like to see a copy of said report. My installer has installed doors and window for over 25 years with no issues. As there was no issues with the other windows replaced in your home. The deck was a repair and “like” replacement. We did a “like” replacement due to budget concerns. Bringing the entire deck up to code would have been cost prohibitive with the other work requested as the client was made aware of.        My authority to operate is issued thru the State of [redacted] as I work in many counties and in my 43 years in the construction industry I have known very few construction companies has a prefect client review due to the nature of the business. I have many happy clients that would be happy to provide positive reviews but when they are happy, the refer me. Online posting is not indicative of the construction industry.   I would like to get these issues settled as soon as possible. All scheduled meeting must be adhered to so that the warranty can be completed and this project can be closed.