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Nanny's Preschool & Child Dev. Center, Inc

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Reviews Nanny's Preschool & Child Dev. Center, Inc

Nanny's Preschool & Child Dev. Center, Inc Reviews (70)

Attached are the contracts I signed. The salesman stated that the only reason I had to sign the second one is that they wanted to make sure I got the full warranty of a life time not just 30 years said a lifetime was a lifetime. I felt I was getting persuade to do something I shouldn't and [redacted] then said no its for your best interest.  That they were not trying to take anything away that they were making it better for myself that I could keep both copies that it wasn't getting voided out. So that's what I did kept both copies. So I did agree for the $750 only to not have to get tied up any longer with this even thought with all the issues it was worth way more. So with all that being said I am not excepting the $750 and cutting back to only getting 15 years parts and labor warranty. It states lifetime on my contract and I am not letting this over ride the warranty it I say this is settled. I got screwed by settling for the $750 and will not get screwed into getting myself less of a warranty that they did not go above and beyond the unreasonable $750 and as of now they haven't stood behind anything. I would never refer them to anyone. Bottom line I am not saying this is settled when I have a contract that stats life time and you think I will say ok to 15 years.

We have a response to post to [redacted] Complaint #[redacted] before you close the file:  “A follow up call was made to [redacted] to ensure the work was complete and the issue was remedied”. Cheryl C** | [redacted]Able Roof  •  Mr. Roof [redacted]  [redacted]
[redacted]

I am rejecting this response because:  it does not address the complaint.  I was explicitly told that all the workers who came to my house  were screened and were legally allowed to work in the U.S. Brandon R[redacted]  keep asking , "well how does them being illegal affect their work"?  I would not have hired them if John R[redacted] had not promised up and down that their workers were legal and insured. Now they claim to know nothing about either. 
Scott H[redacted] and Katie  came out and said Able is abiding by the law because the sub contractor they hired is insured .  When I tell them that I was assured that everyone who would come out would be a legal worker and insured, Scott and Katie kept telling me that Able Roofing had any injury covered because they knew the subcontractor was insured. I kept repeating that I was assured that the workers- ALL of them-- would be legal and insured.  Scott and Katie told me that they had no way of knowing about all of the workers hired by subcontractors.  Katie stressed that she knew the crew that was at my house and that they never had any problems with them
I said so what?  You have never verified their identity or legal status. You could work with someone every day for years and they could still be illegal.  I was assured that all the workers that came to my house would be insured and legal.  You don't even know for sure who they even are. Desired Outcome. I want to know all the names of the men who Able Roofing sent to my house , proof of their identity and  verification that they can legally work in the  U.S. through E-Verify.                                 
[redacted]

Customer satisfaction is very important to Able Roofing. A
few months back we had previously provided a small repair to an existing roof on
this customer’s home and solved her problem. Unfortunately, due to
deterioration and improper installation of the existing roof which was
installed by...

another company prior to the customer taking ownership of the
home, the roof has developed more leaks. Our service manager reached out to her,
arranged to meet and inspect the roof for the root of the problem, and then made
several repairs to areas with exposed nails. 
He took pictures to better explain the problems that were occurring so
she would have a better understanding should more leaks develop over time until
she decides to replace the existing roof.

In reply to Mr. Roof response to my compliant, it is a
disgrace, shame, humiliating, and a dishonor to me as a customer when Mr. Roof
openly admits that the work in which they have completed on my property isn’t a
pretty site and not very appealing from the ground. It also adds further injury
by making the statement that they did not design the structure on the home and
can only do what’s physically possible yet they stopped the water from
penetrating the structure.
 
Since Mr. Roof knew that the job they were under
taking could not have been done properly by them they should have declined to do
the job. What consumer would paid $12.500.00 and accept such a ridicules response
as this. I have been trying to get this problem resolved for almost a year now
and will not tolerate this any longer.
 
I notice that Mr. Roof stated that they had reviewed the
photos and they had been approved by the manufacturer of the product and
inspected by the building department. Also indicating and affirming that the seam
of the product has to overlap itself to seal. Which brings up my issue the seams are not sealing and are buckling.
 
It should also be noted that Mr. Roof had been
contacted by me in regards to the gutters which they installed, leaking water from
the seams and not being fitted properly up to the edge of the overhang, which
would have provided a more appealing structurer look. Also their service man on
another occasion had to come and use a hot gun torch to seal down the roofing
material, which is now bucking and loose.    
 
Mr. Roof stated that when they removed the old gutters
from that area it was discovered that the wood behind them had completely
disintegrated and disappeared.  As a
courtesy and not in our scope of work, the fascia was wrapped in aluminum at no
charge to close off the gaps. In response to this so called courtesy work statement
which is false, I had paid for several feet of new replacement wood, gutter
replacement and work and have the receipts to prove it. Also the sales agent informed
me that this work would be completed, I was charged an additional charge for
that on my final bill which has been paid in full.
 
Again here we have Mr. Roof stating that a part of the
work they completed was not in their scope of work, if Mr. Roof knew this then why
would they take on a project/job and do a second-rate, sloppy job, and bad
looking job improperly. What they should have done was sub contract (which they
do on a regular basis) to someone who works on flat roofing repair. Mr. Roof
used an enormous amount of caulk to seal the large gaps which they created which
will eventually need waterproofing, sealing and caulking due to the improper
use of caulk to fill large gaps/areas.   
 
Mr.. Roof has totally drop the ball on properly
installing gutters and roofing to my flat roof. Also if they had of rolled out
the roofing material in one long piece instead of cutting it to save corners on
material cost there would be no need for seams in the roofing material.
 
Let’s use for example that you needed to repair the
right front fender of your car due to an accident. You take it to a body shop which
returns your car to you with a different make and model fender along with a
different paint color from the rest of the car. What customer won’t complain
that the work they paid for was not done properly or professionally, yet
instead the body shop response was, “Well we did what was physically possible”,
therefore not taking any ownership in the bad work done or repairing it.
 
All a consumer/customer pays for and wants is to find
a company that does good work when hired and stands by this. And when there is a
problem be able to admit it and repair the problem especially when it is done incorrectly,
looks bad or does not fit the aesthetics of the home. To take advantage of a
customer is wrong, fully knowing the works looks bad. Who pays $12,500.00 for
something that is done or looks awful or in their words, “isn’t a pretty site
and not very appealing” This matter and issue has not been agreed upon nor settled
or resolved. Further action must be and will be taken if not resolved or
settled.
 
A total refund is demanded or a total redo tear off of
the flat roof along with the gutters which would not leak, fit properly, and be
aesthetically correct to the home, roofing lay flat
 
(See attached Photos)

We regret that the homeowner
didn’t reach out to our customer service department or management earlier. We
spoke with the homeowner prior to this complaint and agreed to issue a courtesy
settlement check that was mail on October 16th. The check was not
received by the homeowner. Upon...

learning the check was not received via the Revdex.com
complaint, we issued a stop payment on the old check  and a new check was issued.
 
Enclosed is a photo of the
bathroom fan that wasn’t connected to the rafter or rotted away from it over
time.

The claim
made by the homeowner is not authentic according to the insurance claims
adjuster who informed us that they had an engineer review the damage and
determined our estimator could not have caused the damage. The insurance
company adjuster sent a denial letter to the homeowner’s...

attorney on July 31,
2014 stating as such. We can supply the Revdex.com with the contact information for
the insurance claims adjuster upon request.

We are working diligently to take care of this customers needs.

I am rejecting this response because:  I have two witnesses to witness the damage to the roof.  One of the witnesses is a neighbor who saw the contractor on the roof when he damaged it and is completing an affidavit to that effect.  The second witness is a contractor who saw the roof before the repairman got on the roof and afterwards, who will complete an affidavit and provide eye witness report as well.Secondly, the roofing tech disclosed to me that he had fell on the roof upon my arrival.  The area in which he said he fell, was exactly where the damages occurred.  The roofing company said the area was 14 square feet originally, and now in this dispute, they are stating it was a much smaller area.This company is completely liable for the damages this technician caused to my roof and I expect them to take care of it, or I will proceed with whatever necessary to have them take care of the damages their technician caused.
Regards,
[redacted]

Mr. Roof's policy is to never hold our customers to a contract even after their cancelation period has past and to return their deposit money within 10 days. We promptly cancelled Mr. [redacted]’s job at his verbal request, communicated and processed his credit per our policy. His comments that we are...

“thieves” is very slanderous and absolutely not true.

We would like to thank Mrs. [redacted]
for speaking with us regarding this matter & are glad that we could come to
an agreement reasonable to both parties. Our agreement is as follows:
Mr. Roof will paint
water spots as needed in the living room, bedroom & sunroom.Mr. Roof will paint
gutters in area where scratches were reported.Mr. Roof will engage
a certified HVAC technician to make all necessary B vent repairs from the roof
line up to ensure no further leakage occurs due to issues with this pipe or
flashings. Upon completion of
the above mentioned repairs the [redacted]’s will receive an inspection of completion
& release Mr. Roof form any further obligation regarding this complaint.The [redacted]’s will
continue to have a lifetime full systems warranty for their roof system. Should
any warranty related items occur in the future they will be addressed by Mr. Roof
in a timely fashion.
We appreciate the [redacted]’s
business & commitment to being a lifelong customer of Mr. Roof.

I am rejecting this response because: They fixed only a small portion of the damage they caused and did...

not replace buckled shingles. They took money off the bill and sent the same crew to try to fix the damage they caused and he argued about fixing the damage. Supervisor was a smart as about how to resolve the issues. His comment, "What do you want? A dollar?"
Regards,
[redacted]

we have talked to the home owner and have reached an agreement.  The customer will be in contact when the work is finished.  we appreciate the customer working with us and we are committed to resolving the issues.

They have proposed a solution, but have not followed through yet. I am not sure they will within the 10 days either. For example, they we supposed to...

contact me yesterday to schedule the work and they did not.How do I keep this open until they actually follow through? Otherwise they will just delay until the 10 days expire and leave me with the issue.

Letter of Information - the consumer is not requesting any help from the Revdex.com- just wants the public to know of our"bullying" tactics. The customer states that they do not want anything form Able Roofing.
There is nothing for us or them to do at this point.

Mr. Roof understands the frustrations of the customer, but we have to assume the house is designed and engineered properly and cannot be held responsible for the design of the home. Replacing the old roof and old skylight would be considered normal by any standards. Mr Roof's scope of work is to tear-off and replace the old roofing system, we were not contracted to make any architectural alterations nor do we offer this service. The new roofing system and skylight provided by the homeowner that we installed does not allow water to penetrate it and remains under warranty. We have come out several times to inspect what the customer believed to be roofing leaks and found that the moisture in the home is condensation and this only happens in the winter, not during the rain. Please understand Mr. Roof did not design the home and has no control over the humidity level in the home. We have suggested having third parties reinspect our work, adding ceiling fans, hiring architects, and other ideas to get the heat down from the high ceiling. Unfortunately none of these ideas were acceptable to the homeowner.

The issue was that Mr. Roof cut the trim back too far and left a bad jagged uneven edge which was very noticeable on the garage and the house. Mr. Roof did come out and repair it after the complaint was issued not before the complaint. We made the complaint because we were told they were not going to fix the trim. We the owners had to pay for the material (trim) Mr. Roof did not pay for it. The trim was repaired at our expense. The worker was very pleasant and understood the complaint he agreed it should not have been left like that. The Salesman gave us a price that was to be paid by check or charge. The down payment was received on the credit card with no extra charge. We were never told there was an extra charge to pay the balance on the credit card. If we would have been told we would have paid the balance by check. We are satisfied with the repair of the trim - unfortunately we had to incur the cost for the material to have it fixed. Thank you for the quick response.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:It is not a true account of the facts.  They did not cancel on my verbal request until after they informed me that they would not schedule or even tentatively schedule a date for the work for which I had already received a written estimate and paid a deposit.  The unacceptable reason I was given for this shabby treatment is that they did not want to come to my area unless there was more than one job to do because it was too far away.  I question why they did not tell me this before they wrote an estimate and took a payment?They did not make any effort to return my deposit until after I filed a complaint on May 16, 2016.  Note that the credit card refund slip is dated May 17, 2016.  I did not refer to anybody as a thief, I simply stated that if they did not return my deposit I was going to report that as theft.  There is no slander in any factual statement I have made, nor any libel.  The assertion I received from them that they intend to take "legal action" is certainly welcome if they feel that there is some way that they can show the reckless disregard for the truth necessary to sustain such an accusation.I have sustained financial damages as worse water damage occurred while trying to contact them and trying to get them to honor the one day Guarantee they specify in their advertisements.  Simply returning my deposit only after a complaint is not sufficient, compensation for the damage caused by their failure to honor an agreement and a supposed guarantee will also be required.
Regards,
[redacted]

Customer satisfaction is important to us at Mr. Roof. We arranged
to meet with the customer, agreed that there was a small piece of exposed wood which
we removed and installed siding in the area.  The customer is happy with the solution and
appreciative of our quick response.

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