Nanosecond

Contracts to host email accounts are supposed to be annual and paid in advance. Did not desire to renew due to major service outages so did not pay inContracts to host email accounts are supposed to be annual and paid in advance. Did not desire to renew due to major service outages so did not pay invoice for January 2015 or annual 2015. They kept sending invoices even though we did not pay in advance. When we notified them we would not pay invoices because we did not want the service, Nanosecond sent us to collection agency for $172.46. Monthly email account was originally billed at $9.95. How the heck do they come up with that amount! There is NO contract for service. If you do not pay you would expect them to cancel. Not my problem if they continue to think you want the service after you do not pay. Non payment constitutes a cancelation of services.Desired SettlementRemove all charges for service we did not order or desire.Business Response Dear [redacted],In response to the complaint from [redacted]In late December of 2014, we relocated our offices and sent out an e-mail to all our clients stating that a possible interruption of service may happen. Unfortunately service was on and off for a week. Our phones were working as well as our answering machines, which I monitored daily, and I don't recall ever receiving a phone call from him. We did contact him in March after we discovered his website and e-mail were responsible for sending out vast amounts of SPAM. We requested he change his password. We did not get any responses for that request either.I did invoice Control Automation for January 2015 for a year's service, which Nanosecond had been doing since 2007, (prior to 2007 he was paying on a monthly basis, and he requested the change to yearly). He has been a client of Nanosecond since 1999. As with all our clients we made them aware of our 30 days' notice to quit policy. Since he didn't call, e-mail, or write, we didn't know he wanted to quit, so we kept billing him. It wasn't until April 06, 2015 that he e-mailed [redacted] and said he wanted his account closed. Upon that date I revised his bill for the months owed, January through April 2015, and re sent it to him. He had always been a late payer on his account. On May 6th I contacted him for payment and he was extremely rude and disrespectful to me on the phone, hanging up the phone on me mid-sentence, ending with the statement" Send me to collections! I'm not paying it, [redacted] can eat the monies owed!!". During his tenure with us, I noticed the only time we had contact with him was in requesting him to pay his annual invoices. So I did, send him to collections, per his request, for the annual fee, late fees, and collections charges. My question to him is this; if you have services with[redacted], [redacted], [redacted], [redacted], etc., don't you have to send them a notice to quit? And be held responsible for the time you used? Why should we be expected to be any different with our service? We are not mind readers.Sincerely,Accounts ReceivableNanosecond Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)You are correct in one statement, you are not mind readers, just poor business managers.I cannot find any email from Nanosecond in December nor do I recall any telephone conversation during that time. I also did not receive an email requesting I change my password (probably because I wasn't using their service?).There is no written agreement between Nanosecond and our company, just because it's billed annually does not make it an annual contract. This differentiates them from the other companies they referenced.This is harassment at this point, all this for what they believe is a $30.00 receivable! This is a prime example of their poor business management, spending more time and effort than what the receivable is worth.Please close this complaint as I will not spend any more effort on this.