Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I am happy that after two months Reid Built decided to do their job and my grade was finally fixed, however I told the construction admin [redacted] and construction manager [redacted] multiple times that I had property line stakes and final grade stakes placed before we knew the grade was damagedI told both [redacted] and [redacted] that these stakes existed and that I was NOT! going to pay $a second time to have them replaced if they get plowed over [redacted] and [redacted] assured me that the grading company knew of the stakes and that they wouldn't move or damage themUnfortunately they must not have contacted the grading company at all because every single one of these stakes has been plowed overWe had these stakes placed at the request of our landscaping company and will now have to guess because of Reidbuilts lack of communication and customer serviceI am very unhappy and dissatisfied with the customer service of this company and the lack of communication they seemto have amongst each otherI would like Reidbuilt to acknowledge that they screwed up and have my property line stakes and final grade stakes replaced
Initial Business Response / [redacted] (1000, 11, 2015/09/21) */ Good Afternoon Natalie, Please see attached and comments below: Customer came into our design centre and selected the laminate in question for their homeThe label on the sample said that it was mm thickThe actual boards are mm thick(does not exist) The product has not changed, it was a typo from the label printer company We installed the laminate that was specified in the contract , but homeowner insists that because it is not mm thickness, it will wear out too soon The product is ***, made in GermanyIt is among the top laminates in the world, if not the bestThe thickness of the core does not reflect ANY of the product's wear-abilityThe surface and the density of the core are the factors that affect this and [redacted] is unsurpassed in these areas The supplier of the laminate offered the customer $as a good will gesture since the label was printed incorrectlyThe product ordered was what was installed in the home attached Line of our change order for the hardwood(no size specified) Hopefully this is the information that you require - if you need anything further, please let us know Sincerely, Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) When we go to buy a brad or any other product we have a label by which we choose the productOnce we don't get described product we have a right to return or change itThe laminate was chosen by label and it's our right of customers to decide what is the important thickness or quality of productI'm not accepting $and had asked to change the laminate for at least 12mm thickness or credit which will allow floor changing
Initial Business Response / [redacted] (1000, 9, 2015/10/19) */ To address the line items [redacted] has been out to the home, and was waiting to hear from them whether or not they wanted to proceed as the grout was going to be a different shade (possibly each side is waiting for the other?) [redacted] has been contacted again The back door adjustment and the siding/roofing issue are both booked for next Tuesday the 13thCustomer is aware of this Windows are cleaned Unsure of the window problem [redacted] sent us a bill back in February so it appeared they were fixedWe did not hear from the owner until this last month about this [redacted] has been contacted again to go back outThis is tentatively booked for Oct (waiting for the home-owner's acceptance of the date) Customer and warranty department have had several emails back and forth in the past months, not sure why they say they cannot get a response The bathroom sink was not reported until the year end warranty visit and therefore deemed not under warranty -- Travis P [redacted] Construction Manager ReidBuilt Homes [redacted]
Final Consumer Response /* (3000, 10, 2016/01/12) */
I have heard from the company, I was provided possession date of Feb 26, *** *** *** *** *** *** *** *** ***
***
This lady is not our customer, and we do not have a record of the original Revdex.com letter, however, I have personally dealt with her concern as she had called me directly. Her yard is adjacent to one of ours and weather has finally permitted us to touch up her fence grade. To my knowledge,
she is happy with the results
Hi ***, We just got a call from the Revdex.com saying that we have not responded to your last concern of grade stakes being removed when we did the repair.I was not aware that we were to re-stake your property line as all landscape companies know to go cm above the rough grade to complete the yardOur understanding was to bring the yard back to rough grade so you could proceed with your landscapingMy apologies if this was expected If you paid a surveyor to re-stake the yard, (I am assuming your landscaping is now complete) ReidBuilt will re-reimburse you for the cost of stakingIf you have not landscaped this year, we will re stake that property line for you in the spring.Please let me know Again, sorry for this misunderstanding, we thought everything was ok
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I am happy that after two months Reid Built decided to do their job and my grade was finally fixed, however I told the construction admin [redacted] and construction manager [redacted] multiple times that I had property line stakes and final grade stakes placed before we knew the grade was damaged. I told both [redacted] and [redacted] that these stakes existed and that I was NOT! going to pay $750 a second time to have them replaced if they get plowed over. [redacted] and [redacted] assured me that the grading company knew of the stakes and that they wouldn't move or damage them. Unfortunately they must not have contacted the grading company at all because every single one of these stakes has been plowed over. We had these stakes placed at the request of our landscaping company and will now have to guess because of Reidbuilts lack of communication and customer service. I am very unhappy and dissatisfied with the customer service of this company and the lack of communication they seemto have amongst each other. I would like Reidbuilt to acknowledge that they screwed up and have my property line stakes and final grade stakes replaced.
Initial Business Response /* (1000, 11, 2015/09/21) */
Good Afternoon Natalie,
Please see attached and comments below:
Customer came into our design centre and selected the laminate in question for their home. The label on the sample said that it was 16 mm thick. The actual boards...
are 8 mm thick. (16 does not exist) The product has not changed, it was a typo from the label printer company.
We installed the laminate that was specified in the contract , but homeowner insists that because it is not 16 mm thickness, it will wear out too soon.
The product is [redacted], made in Germany. It is among the top laminates in the world, if not the best. The thickness of the core does not reflect ANY of the product's wear-ability. The surface and the density of the core are the factors that affect this and [redacted] is unsurpassed in these areas.
The supplier of the laminate offered the customer $300 as a good will gesture since the label was printed incorrectly. The product ordered was what was installed in the home.
attached Line 28 of our change order for the hardwood. (no size specified)
Hopefully this is the information that you require - if you need anything further, please let us know.
Sincerely,
Initial Consumer Rebuttal /* (3000, 13, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we go to buy a brad or any other product we have a label by which we choose the product. Once we don't get described product we have a right to return or change it. The laminate was chosen by label and it's our right of customers to decide what is the important thickness or quality of product. I'm not accepting $300 and had asked to change the laminate for at least 12mm thickness or credit which will allow floor changing.
This customer brought up the issue of the driveway at his 1 year warranty time (not to us but directly to [redacted]. We agreed to a conciliation with [redacted] and they met on site. At that time, the Program decision was that no action was required.As is mentioned in the Program's...
Assessment Letter, section 2) Claims assessment Report, The decision of the Program is final and binding.In honouring that, ReidBuilt considers the issue closed.
Initial Business Response /* (1000, 9, 2015/10/19) */
To address the line items...
[redacted] has been out to the home, and was waiting to hear from them whether or not they wanted to proceed as the grout was going to be a different shade (possibly each side is waiting for the other?) ...
[redacted] has been contacted again.
The back door adjustment and the siding/roofing issue are both booked for next Tuesday the 13th. Customer is aware of this.
Windows are cleaned..
Unsure of the window problem. [redacted] sent us a bill back in February so it appeared they were fixed. We did not hear from the owner until this last month about this. [redacted] has been contacted again to go back out. This is tentatively booked for Oct 28. (waiting for the home-owner's acceptance of the date)
Customer and warranty department have had several emails back and forth in the past 2 months, not sure why they say they cannot get a response.
The bathroom sink was not reported until the year end warranty visit and therefore deemed not under warranty.
--
Travis P[redacted]
Construction Manager
ReidBuilt Homes
[redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I am happy that after two months Reid Built decided to do their job and my grade was finally fixed, however I told the construction admin [redacted] and construction manager [redacted] multiple times that I had property line stakes and final grade stakes placed before we knew the grade was damagedI told both [redacted] and [redacted] that these stakes existed and that I was NOT! going to pay $a second time to have them replaced if they get plowed over [redacted] and [redacted] assured me that the grading company knew of the stakes and that they wouldn't move or damage themUnfortunately they must not have contacted the grading company at all because every single one of these stakes has been plowed overWe had these stakes placed at the request of our landscaping company and will now have to guess because of Reidbuilts lack of communication and customer serviceI am very unhappy and dissatisfied with the customer service of this company and the lack of communication they seemto have amongst each otherI would like Reidbuilt to acknowledge that they screwed up and have my property line stakes and final grade stakes replaced
Initial Business Response / [redacted] (1000, 11, 2015/09/21) */ Good Afternoon Natalie, Please see attached and comments below: Customer came into our design centre and selected the laminate in question for their homeThe label on the sample said that it was mm thickThe actual boards are mm thick(does not exist) The product has not changed, it was a typo from the label printer company We installed the laminate that was specified in the contract , but homeowner insists that because it is not mm thickness, it will wear out too soon The product is ***, made in GermanyIt is among the top laminates in the world, if not the bestThe thickness of the core does not reflect ANY of the product's wear-abilityThe surface and the density of the core are the factors that affect this and [redacted] is unsurpassed in these areas The supplier of the laminate offered the customer $as a good will gesture since the label was printed incorrectlyThe product ordered was what was installed in the home attached Line of our change order for the hardwood(no size specified) Hopefully this is the information that you require - if you need anything further, please let us know Sincerely, Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) When we go to buy a brad or any other product we have a label by which we choose the productOnce we don't get described product we have a right to return or change itThe laminate was chosen by label and it's our right of customers to decide what is the important thickness or quality of productI'm not accepting $and had asked to change the laminate for at least 12mm thickness or credit which will allow floor changing
Initial Business Response / [redacted] (1000, 9, 2015/10/19) */ To address the line items [redacted] has been out to the home, and was waiting to hear from them whether or not they wanted to proceed as the grout was going to be a different shade (possibly each side is waiting for the other?) [redacted] has been contacted again The back door adjustment and the siding/roofing issue are both booked for next Tuesday the 13thCustomer is aware of this Windows are cleaned Unsure of the window problem [redacted] sent us a bill back in February so it appeared they were fixedWe did not hear from the owner until this last month about this [redacted] has been contacted again to go back outThis is tentatively booked for Oct (waiting for the home-owner's acceptance of the date) Customer and warranty department have had several emails back and forth in the past months, not sure why they say they cannot get a response The bathroom sink was not reported until the year end warranty visit and therefore deemed not under warranty -- Travis P [redacted] Construction Manager ReidBuilt Homes [redacted]
Final Consumer Response /* (3000, 10, 2016/01/12) */
I have heard from the company, I was provided possession date of Feb 26, *** *** *** *** *** *** *** *** ***
***
This lady is not our customer, and we do not have a record of the original Revdex.com letter, however, I have personally dealt with her concern as she had called me directly. Her yard is adjacent to one of ours and weather has finally permitted us to touch up her fence grade. To my knowledge,
she is happy with the results
Hi ***, We just got a call from the Revdex.com saying that we have not responded to your last concern of grade stakes being removed when we did the repair.I was not aware that we were to re-stake your property line as all landscape companies know to go cm above the rough grade to complete the yardOur understanding was to bring the yard back to rough grade so you could proceed with your landscapingMy apologies if this was expected If you paid a surveyor to re-stake the yard, (I am assuming your landscaping is now complete) ReidBuilt will re-reimburse you for the cost of stakingIf you have not landscaped this year, we will re stake that property line for you in the spring.Please let me know Again, sorry for this misunderstanding, we thought everything was ok
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I am happy that after two months Reid Built decided to do their job and my grade was finally fixed, however I told the construction admin [redacted] and construction manager [redacted] multiple times that I had property line stakes and final grade stakes placed before we knew the grade was damaged. I told both [redacted] and [redacted] that these stakes existed and that I was NOT! going to pay $750 a second time to have them replaced if they get plowed over. [redacted] and [redacted] assured me that the grading company knew of the stakes and that they wouldn't move or damage them. Unfortunately they must not have contacted the grading company at all because every single one of these stakes has been plowed over. We had these stakes placed at the request of our landscaping company and will now have to guess because of Reidbuilts lack of communication and customer service. I am very unhappy and dissatisfied with the customer service of this company and the lack of communication they seemto have amongst each other. I would like Reidbuilt to acknowledge that they screwed up and have my property line stakes and final grade stakes replaced.
Initial Business Response /* (1000, 11, 2015/09/21) */
Good Afternoon Natalie,
Please see attached and comments below:
Customer came into our design centre and selected the laminate in question for their home. The label on the sample said that it was 16 mm thick. The actual boards...
are 8 mm thick. (16 does not exist) The product has not changed, it was a typo from the label printer company.
We installed the laminate that was specified in the contract , but homeowner insists that because it is not 16 mm thickness, it will wear out too soon.
The product is [redacted], made in Germany. It is among the top laminates in the world, if not the best. The thickness of the core does not reflect ANY of the product's wear-ability. The surface and the density of the core are the factors that affect this and [redacted] is unsurpassed in these areas.
The supplier of the laminate offered the customer $300 as a good will gesture since the label was printed incorrectly. The product ordered was what was installed in the home.
attached Line 28 of our change order for the hardwood. (no size specified)
Hopefully this is the information that you require - if you need anything further, please let us know.
Sincerely,
Initial Consumer Rebuttal /* (3000, 13, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we go to buy a brad or any other product we have a label by which we choose the product. Once we don't get described product we have a right to return or change it. The laminate was chosen by label and it's our right of customers to decide what is the important thickness or quality of product. I'm not accepting $300 and had asked to change the laminate for at least 12mm thickness or credit which will allow floor changing.
This customer brought up the issue of the driveway at his 1 year warranty time (not to us but directly to [redacted]. We agreed to a conciliation with [redacted] and they met on site. At that time, the Program decision was that no action was required.As is mentioned in the Program's...
Assessment Letter, section 2) Claims assessment Report, The decision of the Program is final and binding.In honouring that, ReidBuilt considers the issue closed.
Initial Business Response /* (1000, 9, 2015/10/19) */
To address the line items...
[redacted] has been out to the home, and was waiting to hear from them whether or not they wanted to proceed as the grout was going to be a different shade (possibly each side is waiting for the other?) ...
[redacted] has been contacted again.
The back door adjustment and the siding/roofing issue are both booked for next Tuesday the 13th. Customer is aware of this.
Windows are cleaned..
Unsure of the window problem. [redacted] sent us a bill back in February so it appeared they were fixed. We did not hear from the owner until this last month about this. [redacted] has been contacted again to go back out. This is tentatively booked for Oct 28. (waiting for the home-owner's acceptance of the date)
Customer and warranty department have had several emails back and forth in the past 2 months, not sure why they say they cannot get a response.
The bathroom sink was not reported until the year end warranty visit and therefore deemed not under warranty.
--
Travis P[redacted]
Construction Manager
ReidBuilt Homes
[redacted]