Naomi Kleitsch Insurance Agency Inc

Thank you for the chance to provide a few details of this situation. This person approached our insurance agency for a premium quotation for her auto. During the application process she withheld very important information which caused her pricing to change when her situation was
finally disclosed. After the prices changed she never bought the insurance policy from our agency The *** Kleitsch Farmers Insurance Agency never charged her any money for anything. Therefore we owe her nothing
Thank you,
*** ***
CFO - *** Kleitsch Insurance Agency, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is a perfect example of how incompetent and unorganized this agency truly is. My policy number was [redacted] I was holding auto insurance with your agency for several years. When I came in on  June 9th and personally handed the written letter to cancel my policy to [redacted] she failed to process it like she said she would. Therefore, I was charged for the month of June and July and I have still not received my reimbursement. I am now having to jump through hoops for her mistake. I have done everything you have asked. I have provided proof that I canceled my policy on that date and started a new policy with a different company on the same date. I have provided proof that my car has been inoperable and I have not driven it since February. I am now asking again for my full reimbursement for the months of June and July and to wave the "cancellation fee" that [redacted] never stated was due at the time of cancellation.   ]
Regards,
[redacted]

Review: On June 9,2014 I called to cancel my insurance, due to [redacted] inceasing my monthly rate with no notice. They informed me that I had to bring in a written letter stating that I was cancelling my vehicle insurance. After I turned in the letter, [redacted] informed me that my insurance will be cancelled that same day. Upon looking at my bank account I noticed that I had still been charged for the full amount as well as the next month, which came to a total of $146.80. I have called numerous times and they give me unclear instructions on how to be refunded. 8/8/2014 I received a letter from the insurance stating that I owe a cancellation fee of $12.81. I was never informed that I would have to pay a cancellation fee. I leave messaged and they do not return my phone call. I am having to call them. They still have not refunded nor cancelled my insurance.Desired Settlement: I would like to be refunded my full 2 months and my cancellationn fee to be waived.

Business

Response:

Thank you for the chance to provide a few details of this situation. This person approached our insurance agency for a premium quotation for her auto. During the application process she withheld very important information which caused her pricing to change when her situation was finally disclosed. After the prices changed she never bought the insurance policy from our agency. The [redacted] Kleitsch Farmers Insurance Agency never charged her any money for anything. Therefore we owe her nothing.

Thank you,

CFO - [redacted] Kleitsch Insurance Agency, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[This is a perfect example of how incompetent and unorganized this agency truly is. My policy number was [redacted] I was holding auto insurance with your agency for several years. When I came in on June 9th and personally handed the written letter to cancel my policy to [redacted] she failed to process it like she said she would. Therefore, I was charged for the month of June and July and I have still not received my reimbursement. I am now having to jump through hoops for her mistake. I have done everything you have asked. I have provided proof that I canceled my policy on that date and started a new policy with a different company on the same date. I have provided proof that my car has been inoperable and I have not driven it since February. I am now asking again for my full reimbursement for the months of June and July and to wave the "cancellation fee" that [redacted] never stated was due at the time of cancellation. ]

Regards,