NAPA Auto Parts of Poway

Review: I order parts from NAPA online for my vehicle. At the time of purchase, the web page clearly stated that parts could be returned at any NAPA store. I ended up having to return a few items. When I took them to my local NAPA store - they refused to take them back even though the attached invoice clearly states that any NAPA store can process a return.The store told me I need to go to Corporate for that, which is not what I was told at the time of purchase.Desired Settlement: I would like the items I do not need refunded as promised.

Business

Response:

May 29, 2013[redacted]Revdex.com of San Diego4747 Viewridge Ave., Suite 200San Diego, CA 92123RE: Complaint ID [redacted]Dear Ms. [redacted]:I apologize for the delay in responding to this complaint.It is accurate that we denied the refund. Our Poway Store Manager contacted the customer andapologized for this, as our counter person should have given him the refund that he requested.The customer had already returned the part to another NAPA store, and did not need anyadditional assistance from us at that time. I attempted to contact the customer as well, to offerhim additional compensation for the trouble that this caused him, but he has not returned mycalls.I appreciate you bringing this matter to our attention. Our counter people have been instructedon how to handle these issues correctly in the future.Please contact me if you have any questions.Sincerely,[redacted]President, Auto Parts Pros, LLCNAPA Auto Parts

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Mr. [redacted] promised to work with me to resolve the issue. Regards,