NAPA WYLIE AUTO CARE

RESPONSE:Your letter to this office was dated 10/14/2015; however, we did not receive said letter until 10/19/On or about 09/22/ [redacted] was seen to commence preparation for an upper partial resin base device along with an impression for tooth #8, at which point patient paid $ cashUnfortunately one of our staff misplaced our copy of [redacted] receiptHe was contacted to see if we might make a copy of his receiptHe was unable to provide a copy of his receiptAn appointment to deliver his partial was made for 10/13/at 2:p.m., that appointment being made on 10/and subsequently confirmed for 10/13/at 2:p.mWe have enclosed a copy of our Scheduler Audit trail, indicating day/time of patient’s 10/13/appointment; our Daily Scheduler which highlights [redacted] dental appointment at 2:p.mwhich he confirmed (illustrated by a check mark); and a copy of Patient History which is printed the previous day before an appointment on which is hand written what the patient is to be seen for – “Del parial.” [redacted] failed his appointment on 10/13/at 2:p.mto deliver his partialWe have his upper partial resin base device ready for delivery to [redacted] ***; we are awaiting [redacted] to return our calls to schedule an appointment to deliver his upper partail resin base device.Yours in Good Dental Health, [redacted]

Dear Ms [redacted] ,The relationship between a dentist and a patient is a very personal oneIt requires compatibility, trust, and mutual respect among many other qualitiesOn rare occasions, a dentist and patient may find themselves faced with a problem of communication or compatibility When this happens, it is often best for the two of them to Part Company.However, I have not been satisfied with the quality of our professional relationship.This letter is to formally let you know that I can no longer serve as your dentist and am recommending that you seek the services of another dentistThis office will be available to you for any emergency you might have for a period of days from the date of this letterThis will give you time to find another dentistYou can also contact your Medi Cal beneficiary at [redacted] they will be able to assist you in locating a new dentist.In addition, we will be happy to refund you the full $you paid our office to make you upper and lower partial denturesEnclosed is a release of all claims statement that our office needs signed and returned to us before any funds are releasedOur office will send a copy of your dental records to the new dentist if you mail us a written request and the name of your new dentist's office

RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Dear Ms. [redacted],The relationship between a dentist and a patient is a very personal one. It requires compatibility, trust, and mutual respect among many other qualities. On rare occasions, a dentist and patient may find themselves faced with a problem of communication or compatibility....

When this happens, it is often best for the two of them to Part Company.However, I have not been satisfied with the quality of our professional relationship.This letter is to formally let you know that I can no longer serve as your dentist and am recommending that you seek the services of another dentist. This office will be available to you for any emergency you might have for a period of 30 days from the date of this letter. This will give you time to find another dentist. You can also contact your Medi Cal beneficiary at [redacted] they will be able to assist you in locating a new dentist.In addition, we will be happy to refund you the full $1900.00 you paid our office to make you upper and lower partial dentures. Enclosed is a release of all claims statement that our office needs signed and returned to us before any funds are released. Our office will send a copy of your dental records to the new dentist if you mail us a written request and the name of your new dentist's office.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

RESPONSE:Your letter to this office was dated 10/14/2015; however, we did not receive said letter until 10/19/2015. On or about 09/22/2015 [redacted] was seen to commence preparation for an upper partial resin base device along with an impression for tooth #8, at which point patient paid $300...

cash. Unfortunately one of our staff misplaced our copy of [redacted] receipt. He was contacted to see if we might make a copy of his receipt. He was unable to provide a copy of his receipt. An appointment to deliver his partial was made for 10/13/2015 at 2:00 p.m., that appointment being made on 10/12 and subsequently confirmed for 10/13/2015 at 2:00 p.m. We have enclosed a copy of our Scheduler Audit trail, indicating day/time of patient’s 10/13/2015 appointment; our Daily Scheduler which highlights [redacted] dental appointment at 2:00 p.m. which he confirmed (illustrated by a check mark); and a copy of Patient History which is printed the previous day before an appointment on which is hand written what the patient is to be seen for – “Del parial.” [redacted] failed his appointment on 10/13/2015 at 2:00 p.m. to deliver his partial. We have his upper partial resin base device ready for delivery to [redacted]; we are awaiting [redacted] to return our calls to schedule an appointment to deliver his upper partail resin base device.Yours in Good Dental Health,[redacted]