NAPCO Security Technologies, Incis a manufacturer of life safety products sold through a network of Authorized Distributors who in turn sell NAPCO product to licensed security professionals for installation in the premises of the end-userNAPCO does not manufacture product for the “do it yourself” marketplace nor does it sell to the general public or provide technical support to the general public NAPCO does not recognize All Security Electronics as a NAPCO distributor and does not sell product to All Security ElectronicsNAPCO has no control or legal right to prohibit third parties from reselling its productsNAPCO attempts to minimize such sales by directly selling its life safety products only to its recognized Authorized Distributors and by limiting its warranty to installations performed by trained security professionals The NAPCO warranty that accompanies all product clearly states: In case of defect, contact the security professional who installed and maintains your security systemIn order to exercise the warranty, the product must be returned by the security professional, shipping costs prepaid and insured to NAPCOAfter repair or replacement, NAPCO assumes the cost of returning products under warranty For liability reasons, NAPCO will not process returns to individuals not trained and licensed in the proper installation and testing of life safety productsThe requirement in the state of Texas calls for an active Low-Voltage/Limited-Energy License: A statewide license is required for Fire Alarm and Alarm Systems [redacted] To resolve the outstanding issue, NAPCO agrees to honor the product warranty if the product in question is returned to NAPCO by a security professional and the end-user agrees to have the security professional install and test the product once it is returned Please post this on behalf of NAPCO or contact me to assist us in responding to the complaint Thank you for your assistance Best regards, [redacted]
Revdex.com: At this time, I have not been contacted by Napco Security Systems Incregarding complaint ID [redacted] Sincerely, [redacted]
NAPCO Security Technologies, Incis a manufacturer of life safety products sold through a network of Authorized Distributors who in turn sell NAPCO product to licensed security professionals for installation in the premises of the end-userNAPCO does not manufacture product for the “do it yourself” marketplace nor does it sell to the general public or provide technical support to the general public NAPCO does not recognize All Security Electronics as a NAPCO distributor and does not sell product to All Security ElectronicsNAPCO has no control or legal right to prohibit third parties from reselling its productsNAPCO attempts to minimize such sales by directly selling its life safety products only to its recognized Authorized Distributors and by limiting its warranty to installations performed by trained security professionals The NAPCO warranty that accompanies all product clearly states: In case of defect, contact the security professional who installed and maintains your security systemIn order to exercise the warranty, the product must be returned by the security professional, shipping costs prepaid and insured to NAPCOAfter repair or replacement, NAPCO assumes the cost of returning products under warranty For liability reasons, NAPCO will not process returns to individuals not trained and licensed in the proper installation and testing of life safety productsThe requirement in the state of Texas calls for an active Low-Voltage/Limited-Energy License: A statewide license is required for Fire Alarm and Alarm Systems [redacted] To resolve the outstanding issue, NAPCO agrees to honor the product warranty if the product in question is returned to NAPCO by a security professional and the end-user agrees to have the security professional install and test the product once it is returned Please post this on behalf of NAPCO or contact me to assist us in responding to the complaint Thank you for your assistance Best regards, [redacted]