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Naperville Ready Mix, Inc.

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Reviews Naperville Ready Mix, Inc.

Naperville Ready Mix, Inc. Reviews (1)

Initial Business Response /* (1000, 8, 2014/10/23) */
Contact Email: ***
Naperville Ready Mix does acknowledge that we delivered concrete to the complainant on Wednesday, October 8, When placing his order, he requested that the cubic yard load of concrete (one truck
load) be split into two 4-yard loads, with a 1-1/to hour break in between deliveriesNormally, our customers pouring garage floors do not split up the pour into separate delivery times because the concrete will set up and afternoon delivery times can be moving targets due to traffic and ability to free trucks up from morning jobsDespite this, the complainant ordered it as suchOur company policy dictates that any loads less than yards of concrete are charged a $per load cartage feeWe only charged the complainant $per load, so there was already a $price break
We acknowledge that the first load was on time, but that the second load was considerably lateWe are a small company, with only to trucks running at any timeIf a truck gets held up on a previous job, and many did that day, it disrupts service to the following customersMost of the reasons for this are out of our control, which is why we are careful not to promise specific times for deliveriesAgain, this is why customers avoid splitting orders during the middle of a pour as the complainant chose to doOur "word" the complainant speaks of is our simply trying to do the best we can to accommodate our customersThe complainant was calling us throughout the afternoon, and again, whatever time we told him was our best estimate and our hope that we could get his concrete to him despite traffic and other issues beyond our controlIt has been very busy, but I disagree that we were uncaring about the situationIt is standard industry practice to not split loads when pouring garage floorsHad the complainant followed those practices, he would have received all of his concrete on time, allowing for superior finishability and resultsWe were also disadvantaged, paying time and money for trucks when one could have done the job
Naperville Ready Mix regrets that the complainant had a bad experience with our companyWe always strive to do betterWe would hope that our fifty five year record of business with no Revdex.com complaints that we are aware of would count for something
Initial Consumer Rebuttal /* (3000, 10, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no such "price break" communicated to the customer up frontAt job completion I simply paid the total amount that I was quoted before any deliveries were madeHow is that a discount? If there was an up-front discount, did Naperville Ready Mix know that they were going to fail to deliver on our times and continue to push us to the end of the queue? Why was this not communicated to us? I appreciate that the company strives to do better but that does not change the fact that due to faults of the company I incurred extra labor charges due to their inability to schedule accuratelyIn our case "striving to do better" would be to offer the customer a partial refund to help cover mistakes that the company acknowledges makingIt is irrelevant why we split up the orders and merely shows that the company is deflecting blame onto the customer"Standard industry practice" for ready-mix companies would be to arrive within a scheduled and previously agreed upon time frame and not deflect blame on the customers when schedules go awry

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Address: 1805 High Grove Ln, Naperville, Illinois, United States, 60540-3931

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