Napier-Old Colony Realtors Inc.

Dear ** ***,After a thorough review of the above referenced complaint
filed against our firm and sales associate, *** ***, I have found no
evidence to substantiate the claims made by ** *** ***Below, I have
provided the facts that relate it the items brought forward in the
complaint
for your review.First of all, ** *** ***, who is the daughter of ** ***,
is not our client, was not a party to the contact, and more importantly, was
not a part of the contract negotiations that were back and forth between **
*** and the sellerI have provided you a copy of the contract so you can see
the final agreement between the two parties** *** was not introduced to **
*** until she came to visit her father three weeks after closing.** *** entered into a contact to purchase *** * *** ***
*** *** * on June 10, As is common with the majority of purchase agreements,
** *** had the contractual right to have the property inspected by a home
inspectorWhen we were asked for the name of a home inspector, we will provide
them the names if multiple home inspectors but asked them to perform their own
due diligence before making a choiceWe do not want to be held responsible if
an inspector fails to do their job** *** found the home inspector, ***
*** ***, on ** *** *** *** website and was not a referral from
** ***Neither ** *** nor Napier ERA was familiar with ***I’m
sure ** *** felt comfortable with ** *** *** seeding as he was listed on
the ** *** website.The home inspection was performed on June 16th with a copy of the report sent to ** *** and ** ***Upon the review of the report
with ** ***, ** *** prepared the Request for Repair Addendum requesting that
all deficiencies listed in the report to repaired by the sellerThe seller
agreed to repair all items with the exceptions of one, which ** *** agreed to
and signed off onA copy of the home inspections report and the Request for
Repair Addendum is included.** *** had a walk through inspection of the property on
August 17th, the day before closing to ascertain that all requested repairs
were satisfactory and then proceeded to close on August 18th, **
*** followed up with ** *** a few days after closingShe indicated ** ***
said everything was wonderful and thanked her for her hard workHe also
mentioned he was excited for his daughter, ** ***, to see his new home, as she
was coming to visit soon.** *** arrived in town and immediately created an
adversarial situationIn her complaint, she stated, “the inspector listed
several potential hazards and notes they would need to be fixed prior to anyone
gaining occupancy in this homeNevertheless, to date none of these issues have
been repaired”I have provided you a copy of the inspection report, and you
will note that all “potential hazards” mentioned in the report were listed in
the request for Repairs addendum and fixed by the seller.The four specific items noted in the complaint:Item #1- Dry rotted roof and mildew throughoutNowhere is
milden mentioned in the inspection report.Item #2- No fire alarms through the entire homeI assumed
*** *** means smoke detectors.Item #3- live wires that needed to be capped off outside and
on screened porchThe seller agreed to and fixed the items.Item #4- water faucet back of house not operational.I don’t really know how to sufficiently respond to allegations
that are absolutely falseI think the facts speak for themselvesThat being
said, is the roof dry rooter? Is there mildew throughout? Are there no fire alarms/
smoke detectors? Is the outside faucet not working? According to the home
inspector they areIt they are not, then ** *** *** should be the one
answering a complaint, not Napier Realtors ERA and ** *** *** *** was
asked to addresses these issuesApparently, he feels his did his job
correctly, and for some unknown reason, ** *** agrees with him.At Napier ERA, our fiduciary responsibility to our clients
and quality customer service is first and foremost** *** is not our client,
** *** is and according to him, ** *** did a wonderful job** *** enjoyed
working with ** *** and fulfilled her fiduciary responsibilities to her
client.Best Regards,*** ***

Review: On 18 August 2015 Dr. [redacted], Jr. went to closing with issues that had been addressed and brought to the attention of the Realtor who represented him during this time ([redacted]). The inspector listed several potential hazards and noted they would need to be fix prior to any gaining occupancy in this home. The following listed below were listed: dry rotted roof and mildew throughout, no fire alarms through the entire home, live wires that need to be capped off (outside and screen porch), and water faucet back of the house not operational. Nevertheless, to date none of these issues have been repaired even though [redacted] was told they would be even after closing. I spoke with Ms. Ferrell and was told that yes the repairs were supposed to be fixed and I needed to launch a complaint. However, this week I received an email on Wednesday, 16 September 2015 from someone who stated they were the Managing Broker [redacted] informing me that he reviewed the file and discussed with an attorney and they all have decided this case is closed. How?? You did not hold up to your end of the bargin!!!! You negated to fix ALL problems initially address in the inspectors report. This is highly unethical and needs immediate attention. My father cannot and will not be put in a home that is dangerous to his health and safety!!Desired Settlement: We need the indicated repairs fix that's all we are asking. This matter did not have to go this far if only the parties that handled this case would have ensured that the work was completed. Fair is Fair and No Disable American Veteran or anyone else for this matter should not be treated in this manner. Fix the issue instead of running from the problem.

Business

Response:

Dear [redacted],After a thorough review of the above referenced complaint

filed against our firm and sales associate, [redacted], I have found no

evidence to substantiate the claims made by [redacted]. Below, I have

provided the facts that relate it the items brought forward in the complaint

for your review.First of all, [redacted], who is the daughter of [redacted],

is not our client, was not a party to the contact, and more importantly, was

not a part of the contract negotiations that were back and forth between **

[redacted] and the seller. I have provided you a copy of the contract so you can see

the final agreement between the two parties. [redacted] was not introduced to **

[redacted] until she came to visit her father three weeks after closing.[redacted] entered into a contact to purchase [redacted] on June 10, 2015. As is common with the majority of purchase agreements,

[redacted] had the contractual right to have the property inspected by a home

inspector. When we were asked for the name of a home inspector, we will provide

them the names if multiple home inspectors but asked them to perform their own

due diligence before making a choice. We do not want to be held responsible if

an inspector fails to do their job. [redacted] found the home inspector, [redacted], on [redacted] website and was not a referral from

[redacted]. Neither [redacted] nor Napier ERA was familiar with [redacted]. I’m

sure [redacted] felt comfortable with [redacted] seeding as he was listed on

the [redacted] website.The home inspection was performed on June 16th with a copy of the report sent to [redacted] and [redacted]. Upon the review of the report

with [redacted] prepared the Request for Repair Addendum requesting that

all deficiencies listed in the report to repaired by the seller. The seller

agreed to repair all items with the exceptions of one, which [redacted] agreed to

and signed off on. A copy of the home inspections report and the Request for

Repair Addendum is included.[redacted] had a walk through inspection of the property on

August 17th, the day before closing to ascertain that all requested repairs

were satisfactory and then proceeded to close on August 18th, **

[redacted] followed up with [redacted] a few days after closing. She indicated [redacted]

said everything was wonderful and thanked her for her hard work. He also

mentioned he was excited for his daughter, [redacted], to see his new home, as she

was coming to visit soon.[redacted] arrived in town and immediately created an

adversarial situation. In her complaint, she stated, “the inspector listed

several potential hazards and notes they would need to be fixed prior to anyone

gaining occupancy in this home. Nevertheless, to date none of these issues have

been repaired”. I have provided you a copy of the inspection report, and you

will note that all “potential hazards” mentioned in the report were listed in

the request for Repairs addendum and fixed by the seller.The four specific items noted in the complaint:Item #1- Dry rotted roof and mildew throughout. Nowhere is

milden mentioned in the inspection report.Item #2- No fire alarms through the entire home. I assumed

[redacted] means smoke detectors.Item #3- live wires that needed to be capped off outside and

on screened porch. The seller agreed to and fixed the items.Item #4- water faucet back of house not operational.I don’t really know how to sufficiently respond to allegations

that are absolutely false. I think the facts speak for themselves. That being

said, is the roof dry rooter? Is there mildew throughout? Are there no fire alarms/

smoke detectors? Is the outside faucet not working? According to the home

inspector they are. It they are not, then [redacted] should be the one

answering a complaint, not Napier Realtors ERA and [redacted] was

asked to addresses these issues. Apparently, he feels his did his job

correctly, and for some unknown reason, [redacted] agrees with him.At Napier ERA, our fiduciary responsibility to our clients

and quality customer service is first and foremost. [redacted] is not our client,

[redacted] is and according to him, [redacted] did a wonderful job. [redacted] enjoyed

working with [redacted] and fulfilled her fiduciary responsibilities to her

client.Best Regards,[redacted]