Initial Business Response /* (1000, 15, 2014/10/30) */
In response to this customers complaint about there 2009 Buick Enclave with 87,389 miles. It does have a accident reported by [redacted] on 10/04/2011 with [redacted] stating No Structural or No Airbag Deployment. It was Sold by a Buick Gmc store on...
03/02/2012 as a Certified Pre-owned per [redacted] Its was put through our shop in northwest Arkansas before offered for sale with miner repairs needed. It was sold AS IS and the customer was offered a extended service contract that they declined.
Initial Consumer Rebuttal /* (3000, 17, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were not given a car fax even though we were told we would receive one in financing. We were not told it had been wrecked. We were also told by our sales person that I even though it said "as is," if anything was wrong they would take care of it.
Initial Business Response /* (1000, 17, 2015/02/09) */
Complaint received 2/6/15. Service Director called supplied number and left message for [redacted]. Would like to schedule appointment to address concerns as vehicle has not been to dealership since mode motor replacement on 12/31/14 at no cost to...
consumer.
Initial Consumer Rebuttal /* (3000, 19, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went up to the dealership on January 26, to pick up my title. At the time I picked up my title I told whoever I talked to how terrible the service was, and how I called several different people to get something resolved. He asked me who my salesman was, to which I told him [redacted]. He told me he would have [redacted] call me. I never received a call, until the day the service directed left me a message. I know it is possible to cancel a loan, however that's within a certain period of time, not anymore then 30 days usually. Clearly, it's too late for that, since nobody got back to me until the beginning of february. I have a 6 month old son, I don't have time to worry about getting someone to watch him so I can have my newly purchased car in the shop. I am to the point where I'm done making payments, and ready to let this car go back. It was the biggest mistake buying from springfield imports, and I have made it a point to let everyone know about it. I have a customer at work inquire about a job at springfield imports and I told him about my experience which turned him to [redacted]. Which is where I should have gone originally for a traverse.
Final Business Response /* (4000, 21, 2015/02/23) */
No response from customer. Offer still stands from service director to inspect vehicle. Customer concerns cannot be addressed without vehicle. Last visit was mode motor replacement at no cost to customer.
Initial Business Response /* (1000, 6, 2015/02/10) */
[redacted] Noel and [redacted] purchased a[redacted] Eos on 02/06/12. They were concerned with how well[redacted] holds its' value. At the time of purchase, Springfield Imports had a 2009 Eos with about 90k miles on it. They were shown the...
inventory sheet where the Eos was priced at [redacted]. They were shown that this is what a current three year old Eos with similar anticipated miles was currently pricing for at their time of purchased. Two years later their vehicle with 60k miles was appraised at [redacted] and with dealer incentives, discounts and manufacturers incentives was offered a little over $[redacted] in trade against the MSRP. [redacted] wanted a trade value with all incentives of $[redacted] because the mileage was less then 90k and only two years old. This was explained at that time that this was not an option. There was never a guaranteed value given or represented only the current market value of a similar value at the time of purchase.
Initial Consumer Rebuttal /* (3000, 8, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were NEVER showed a 2009 EOS and or an invoice for that car.Total lie. They told us a guaranteed value of our car at 3 years and 90,000 miles and how [redacted] held their value and this is why we purchased the car. How was their deal explained when e-mails stopped and not returned, phone calls not returned from the sales rep. or the general manager?? Very poor business and customer service. Why was there no follow up from [redacted] credit or [redacted] of America??? Why did the main office([redacted] of America say they have trouble like this all the time with their dealerships??? TOTAL MISREPRESENTATION..
Final Business Response /* (4000, 10, 2015/02/13) */
In the original paragraph the client stated that they were shown in black and white exactly what their vehicle would be worth in three years. The only way that this could have been done is by using a similar 3 years old Eos with about 90k mile and using the then current market value that was shown on the inventory sheet. We stopped following up and contacting the client upon his statement of retaining an attorney which is normal practice. I can not attest to what[redacted] of America stated or did not state but this is the first issue of this type that we have had at our dealership.
Initial Business Response /* (1000, 15, 2014/10/30) */
In response to this customers complaint about there 2009 Buick Enclave with 87,389 miles. It does have a accident reported by [redacted] on 10/04/2011 with [redacted] stating No Structural or No Airbag Deployment. It was Sold by a Buick Gmc store on...
03/02/2012 as a Certified Pre-owned per [redacted] Its was put through our shop in northwest Arkansas before offered for sale with miner repairs needed. It was sold AS IS and the customer was offered a extended service contract that they declined.
Initial Consumer Rebuttal /* (3000, 17, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were not given a car fax even though we were told we would receive one in financing. We were not told it had been wrecked. We were also told by our sales person that I even though it said "as is," if anything was wrong they would take care of it.
Initial Business Response /* (1000, 17, 2015/02/09) */
Complaint received 2/6/15. Service Director called supplied number and left message for [redacted]. Would like to schedule appointment to address concerns as vehicle has not been to dealership since mode motor replacement on 12/31/14 at no cost to...
consumer.
Initial Consumer Rebuttal /* (3000, 19, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went up to the dealership on January 26, to pick up my title. At the time I picked up my title I told whoever I talked to how terrible the service was, and how I called several different people to get something resolved. He asked me who my salesman was, to which I told him [redacted]. He told me he would have [redacted] call me. I never received a call, until the day the service directed left me a message. I know it is possible to cancel a loan, however that's within a certain period of time, not anymore then 30 days usually. Clearly, it's too late for that, since nobody got back to me until the beginning of february. I have a 6 month old son, I don't have time to worry about getting someone to watch him so I can have my newly purchased car in the shop. I am to the point where I'm done making payments, and ready to let this car go back. It was the biggest mistake buying from springfield imports, and I have made it a point to let everyone know about it. I have a customer at work inquire about a job at springfield imports and I told him about my experience which turned him to [redacted]. Which is where I should have gone originally for a traverse.
Final Business Response /* (4000, 21, 2015/02/23) */
No response from customer. Offer still stands from service director to inspect vehicle. Customer concerns cannot be addressed without vehicle. Last visit was mode motor replacement at no cost to customer.
Initial Business Response /* (1000, 6, 2015/02/10) */
[redacted] Noel and [redacted] purchased a[redacted] Eos on 02/06/12. They were concerned with how well[redacted] holds its' value. At the time of purchase, Springfield Imports had a 2009 Eos with about 90k miles on it. They were shown the...
inventory sheet where the Eos was priced at [redacted]. They were shown that this is what a current three year old Eos with similar anticipated miles was currently pricing for at their time of purchased. Two years later their vehicle with 60k miles was appraised at [redacted] and with dealer incentives, discounts and manufacturers incentives was offered a little over $[redacted] in trade against the MSRP. [redacted] wanted a trade value with all incentives of $[redacted] because the mileage was less then 90k and only two years old. This was explained at that time that this was not an option. There was never a guaranteed value given or represented only the current market value of a similar value at the time of purchase.
Initial Consumer Rebuttal /* (3000, 8, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were NEVER showed a 2009 EOS and or an invoice for that car.Total lie. They told us a guaranteed value of our car at 3 years and 90,000 miles and how [redacted] held their value and this is why we purchased the car. How was their deal explained when e-mails stopped and not returned, phone calls not returned from the sales rep. or the general manager?? Very poor business and customer service. Why was there no follow up from [redacted] credit or [redacted] of America??? Why did the main office([redacted] of America say they have trouble like this all the time with their dealerships??? TOTAL MISREPRESENTATION..
Final Business Response /* (4000, 10, 2015/02/13) */
In the original paragraph the client stated that they were shown in black and white exactly what their vehicle would be worth in three years. The only way that this could have been done is by using a similar 3 years old Eos with about 90k mile and using the then current market value that was shown on the inventory sheet. We stopped following up and contacting the client upon his statement of retaining an attorney which is normal practice. I can not attest to what[redacted] of America stated or did not state but this is the first issue of this type that we have had at our dealership.