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Napleton Autowerks/Missouri

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Reviews Napleton Autowerks/Missouri

Napleton Autowerks/Missouri Reviews (3)

Initial Business Response / [redacted] (1000, 17, 2015/02/09) */ Complaint received 2/6/Service Director called supplied number and left message for [redacted] Would like to schedule appointment to address concerns as vehicle has not been to dealership since mode motor replacement on 12/31/at no cost to consumer Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went up to the dealership on January 26, to pick up my titleAt the time I picked up my title I told whoever I talked to how terrible the service was, and how I called several different people to get something resolvedHe asked me who my salesman was, to which I told him [redacted] He told me he would have [redacted] call meI never received a call, until the day the service directed left me a messageI know it is possible to cancel a loan, however that's within a certain period of time, not anymore then days usuallyClearly, it's too late for that, since nobody got back to me until the beginning of februaryI have a month old son, I don't have time to worry about getting someone to watch him so I can have my newly purchased car in the shopI am to the point where I'm done making payments, and ready to let this car go backIt was the biggest mistake buying from springfield imports, and I have made it a point to let everyone know about itI have a customer at work inquire about a job at springfield imports and I told him about my experience which turned him to [redacted] Which is where I should have gone originally for a traverse Final Business Response / [redacted] (4000, 21, 2015/02/23) */ No response from customerOffer still stands from service director to inspect vehicleCustomer concerns cannot be addressed without vehicleLast visit was mode motor replacement at no cost to customer

Initial Business Response / [redacted] (1000, 15, 2014/10/30) */ In response to this customers complaint about there Buick Enclave with 87,milesIt does have a accident reported by [redacted] on 10/04/with [redacted] stating No Structural or No Airbag DeploymentIt was Sold by a Buick Gmc store on 03/02/as a Certified Pre-owned per [redacted] Its was put through our shop in northwest Arkansas before offered for sale with miner repairs neededIt was sold AS IS and the customer was offered a extended service contract that they declined Initial Consumer Rebuttal / [redacted] (3000, 17, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were not given a car fax even though we were told we would receive one in financingWe were not told it had been wreckedWe were also told by our sales person that I even though it said "as is," if anything was wrong they would take care of it

Initial Business Response / [redacted] (1000, 6, 2015/02/10) */ [redacted] Noel and [redacted] purchased a [redacted] Eos on 02/06/They were concerned with how well [redacted] holds its' valueAt the time of purchase, Springfield Imports had a Eos with about 90k miles on itThey were shown the inventory sheet where the Eos was priced at [redacted] They were shown that this is what a current three year old Eos with similar anticipated miles was currently pricing for at their time of purchasedTwo years later their vehicle with 60k miles was appraised at [redacted] and with dealer incentives, discounts and manufacturers incentives was offered a little over $ [redacted] in trade against the MSRP [redacted] wanted a trade value with all incentives of $ [redacted] because the mileage was less then 90k and only two years oldThis was explained at that time that this was not an optionThere was never a guaranteed value given or represented only the current market value of a similar value at the time of purchase Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were NEVER showed a EOS and or an invoice for that car.Total lieThey told us a guaranteed value of our car at years and 90,miles and how [redacted] held their value and this is why we purchased the carHow was their deal explained when e-mails stopped and not returned, phone calls not returned from the sales repor the general manager?? Very poor business and customer serviceWhy was there no follow up from [redacted] credit or [redacted] of America??? Why did the main office( [redacted] of America say they have trouble like this all the time with their dealerships??? TOTAL MISREPRESENTATION Final Business Response / [redacted] (4000, 10, 2015/02/13) */ In the original paragraph the client stated that they were shown in black and white exactly what their vehicle would be worth in three yearsThe only way that this could have been done is by using a similar years old Eos with about 90k mile and using the then current market value that was shown on the inventory sheetWe stopped following up and contacting the client upon his statement of retaining an attorney which is practiceI can not attest to what [redacted] of America stated or did not state but this is the first issue of this type that we have had at our dealership

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