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Napleton Cadillac of Rockford

505 N Perryville Rd, Rockford, Illinois, United States, 61107-6201

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Napleton Cadillac of Rockford Reviews (%countItem)

They lied to my dad and didn’t apply his GM discount. Then they proceeded to ground my leased car as trade in to get GM pull ahead credit without my permission. The grounded vehicle is in my name, so nobody has authority to ground it. Please help

Napleton Cadillac of Rockford Response • Jan 08, 2020

This customer purchased the vehicle less than what the GM Supplier and *** program offered. Demian ***(Cadillac manager) disclosed the type of deal they were receiving. Not sure why the customer would want to pay more by using the GM supplier program when they purchased the vehicle for less than that program offered.

Napleton Cadillac of Rockford Response • Jan 13, 2020

Our Cadillac manager has informed the client several times that the deal is less than the GMS employee, GM supplier. Not sure why the client would like to be charged more? And for the *** Auto program, no dealer receives a kickback. He can contact *** corporate to check.

Customer Response • Jan 14, 2020

Complaint: ***

I am rejecting this response because:

two other gms verified that gms employee discount and *** discount could both be used together in December

Sincerely,

Ravi

I traded in a car back in March 2019 and purchased a used car. The car that was traded in was then sold to local auction and purchased by another dealer. The car was then sold to an individual who hit someone in another state. In June 2019. The car was NEVER transferred from my name. I have been dealing with debt collectors for a $19k debt that I have nothing to do with. I contacted Napleton several time just to be told there is nothing they can do at this point. I feel Napleton dropped the ball on this trade in.

Napleton Cadillac of Rockford Response • Jan 08, 2020

Our dealership has notified the auction where this said vehicle was sold to after client traded in. They have responded that they will contact the party who they sold the vehicle to make sure titling has been completed.

I purchased a 2014 Chrysler town and country with a warranty through Compass "bronze" plan for $2755.00. right after first payment on the loan the transmission went out. I filed a claim with the warranty company. I get a call from the dealership saying I didn't sign my warranty paperwork. I went in the same day to sign. feeling uneasy and knowing I already signed the warranty I pulled out my original documents from time of sale. the warranty was in fact signed. the new warranty I went in and signed was for "Basic" coverage, the dealership says they are the same package. I called the warranty company and asked if there was a difference between the "Basic" and "Bronze" packages. they confirmed there is a difference.(The coverage summary attached to the warranties state the differences also) I also had them look up the original warranty agreement which they said was rejected. I call the dealership and they don't want to hear anything I have to say. they swear they are the same. if you read the coverage they are clearly very different. I have in my possession both signed contracts. they backdated the second one even though it has a completely different agreement # on it. Now I am paying the same amount for a "basic" warranty when it isn't what was agreed during the time of sale.

Napleton Cadillac of Rockford Response • Jun 24, 2019

Hello Courtney,

We do not show any used Chrysler Town & Country vehicles sold since March of 2019 and do not show any sold to a Courtney Henderson at any point for the Subaru dealership in Schaumburg. Was it purchased under a different name or perhaps at one of our other locations? If you provide the VIN that would be helpful for us to get things working in the right direction.

Thank you,Chris Napleton

Napleton Cadillac of Rockford Response • Jun 26, 2019

We are addressing the concern. Scott Nicoll has communicated with Courtney that we are working to find a solution as quick as possible. Addressing the warranty coverage plan and the repair of the Town and Country.

Thank you,

Geoff

In March we were sold an extended warranty for our 2015 *** WRX by Finance Manager Charles ***.

The warranty terms changed dramatically and we learned of this when we received the warranty in June.

After several emails and conversations we requested a refund on June 13, 2018. Mr. informed us by email that there would be a 100% refund by the third week of July.

It is now August 10TH and we have not received the refund. We have attempted to contact Mr. multiple times by phone and email and we are not receiving any response whatsoever.

*** Agreement #*** VIN #

Napleton Cadillac of Rockford Response • Aug 13, 2018

Hello,

We are in receipt of the complaint regarding the status of cancellation. Our dealership has recently received the funds and will be issuing payment for the refund this week. We apologize for the delay and any frustration for our client. We look forward to expediting and hope we can continue in the future with a business relationship.

Sincerely,

Geoff ***

General Manager

Customer Response • Aug 17, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely,

Donald

On 9/25/17, I saw a 2017 Certified Cadillac XT5 advertised on the Napleton Cadillac website. I went to Napleton's to inquire about the vehicle and was told that it was not on the lot. I asked if they could bring the automobile onsite and was told that I needed to go to Steve *** Cadillac in Northbrook, IL to see it. There was no mention on the Napleton Cadillac website that the car was located at another dealership. The following day I drove to Steve *** Cadillac in North Brook, IL and ended up purchasing the automobile. I asked the salesman, Frank G. Sr. several times if I would get free car washes at the Napleton Cadillac in my hometown. I was told that I would because they are part of Napleton's Cadillac. When I later contacted Napleton Cadillac to inquire about the available times for car washes, I was informed that I was ineligible for the car washes because it wasn't purchased at their location. I explained everything that I was told by the salesman and was then rudely told that I couldn't get my car washed at the dealership. I was totally misled by the advertisement on the Napleton Cadillac website and this was a deal breaker for me being that I live 2 hours away from Steve *** Cadillac. I feel discriminated as a women and was blatantly lied to. If I had not seen my vehicle on the Napleton Cadillac website, I would have never seen the vehicle. I asked to speak with the manager and had to leave a voice message asking him to contact me a nd never received a return call. I have a copy of the advertisement showing my car on the Napleton Cadillac website. I bet if I needed to get my car serviced at Napleton Cadillac I would have no issues. This situation is unacceptable on behalf of both dealerships. Deception should not have outweighed excellent customer service.

Napleton Cadillac of Rockford Response

From: Nick *** [mailto:***] Sent: Tuesday, November 07, 2017 2:13 PM To: Customer Relations Cc: 'Chad ***' <***> Subject: case 12473663

Leah,

I want to be the first to apologize to you for any inconveniences that have occurred since purchasing a car with the Napleton family of dealerships. Our website is designed to group all of the inventory for all of our locations so that you may have the widest possible selection of vehicles. As far as the car wash situation goes, I understand there was miscommunication between Steve *** Cadillac and us here at Napleton Cadillac about your availability of complimentary car washes. With that, I would like to offer to send you a car wash card in the mail that we will honor for you. This card allows for one complimentary car wash per week. The car wash is open Monday through Friday from 8:00am-5:00pm, and on Saturdays from 8:00-4:00pm. This is weather permitting and as we are coming into the winter season, please keep in mind that we close the car was if the temperature is below 25 degrees outside. I sincerely hope that I was able to resolve any issues and miscommunications that there may have been so far. If at any point you have any future questions r concerns, please feel free to reach out to me anytime. Again, I would like to thank you for your purchase with the Napleton family and hope that you enjoy your brand new 2017 Cadillac XT5.

Please email me the address you would like us to mail your complimentary car wash card to. Again, thank you for your business.

Best regards,

Nick M. ***

PARTS MANAGER

NAPLETON MOTOR CORP

505 N PERRYVILLE RD

ROCKFORD, IL 61107.

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID 12473663, and find that this resolution is satisfactory to me with the agreement to allow me to have free car wash membership program with Napleton Cadillac located in Rockford, IL. Nick *** (Napleton) requested my address in order to send the car wash punch card and I forwarded the information to him via email on 11/8/17. As of today, I have not received it yet. I appreciate the consideration and resolution to my complaint.

Sincerely,

Leah

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Address: 505 N Perryville Rd, Rockford, Illinois, United States, 61107-6201

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+1 (815) 398-9555

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