Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12473663, and find that this resolution is satisfactory to me with the agreement to allow me to have free car wash membership program with Napleton Cadillac located in Rockford, IL Nick [redacted] (Napleton) requested my address in order to send the car wash punch card and I forwarded the information to him via email on 11/8/ As of today, I have not received it yetI appreciate the consideration and resolution to my complaint Sincerely, Leah [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ We have communicated to [redacted] that based upon the diagnoses from our Master Porsche technician, the vehicle needs the DME module replacedUpon the replacement of the DME module, then the technician can communicate with the vehicle and determine the cause of the problem [redacted] has not authorized this repair as months have passed by with the vehicle at our locationWe would like to work with [redacted] to get the vehicle running and would prefer an authorization one way or another to move forward with the repair or we [redacted] offer at our expense, to have her vehicle towed to her homeWe request that this be resolved by May 31st, Thank you
From: Nick [redacted] [mailto: [redacted] ] Sent: Tuesday, November 07, 2:PM To: Customer Relations Cc: 'Chad [redacted] ' < [redacted] > Subject: case Leah, I want to be the first to apologize to you for any inconveniences that have occurred since purchasing a car with the Napleton family of dealershipsOur website is designed to group all of the inventory for all of our locations so that you may have the widest possible selection of vehiclesAs far as the car wash situation goes, I understand there was miscommunication between Steve [redacted] Cadillac and us here at Napleton Cadillac about your availability of complimentary car washesWith that, I would like to offer to send you a car wash card in the mail that we will honor for youThis card allows for one complimentary car wash per weekThe car wash is open Monday through Friday from 8:00am-5:00pm, and on Saturdays from 8:00-4:00pmThis is weather permitting and as we are coming into the winter season, please keep in mind that we close the car was if the temperature is below degrees outsideI sincerely hope that I was able to resolve any issues and miscommunications that there may have been so farIf at any point you have any future questions r concerns, please feel free to reach out to me anytimeAgain, I would like to thank you for your purchase with the Napleton family and hope that you enjoy your brand new Cadillac XT Please email me the address you would like us to mail your complimentary car wash card toAgain, thank you for your business Best regards, Nick M [redacted] PARTS MANAGER NAPLETON MOTOR CORP N PERRYVILLE RD ROCKFORD, IL [redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/07/03) */
Mr***'s vehicle is ready for pick up regarding the service concerns he hadAll covered under warranty with no charge to himWe have provided a no charge Cadillac service loaner for this period of timeMr*** can certainly pick up
his vehicleWe can offer to trade Mr*** out of this vehicle if he decidesIf this is the direction he prefers to move forward in, we can work together to trade him out into a different vehicleMr*** can work directly with *** *** to select a different carWe look forward to moving forward with Mr***Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** has already tried to do a trade out of his vehicle and Napletons was not able to complete the transactionHe was given the option already of doing a trade out with no additional costs but when this was attempted the dealership added on extra out of pocket costs for ***A complete rescission of the contract due to the misrepresentations is the acceptable resolution at this pointMr*** would like a refund of his money
Final Business Response /* (4000, 9, 2015/07/16) */
We have been in communication with Mr***, as he visited our dealership on Wednesday July 15th, to work on trading him out of his vehicleCurrently, we are working together to move forwardThank you
Final Consumer Response /* (2000, 11, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
From: Nick [redacted] [mailto:[redacted]] Sent: Tuesday, November 07, 2017 2:13 PM To: Customer Relations <[email protected]> Cc: 'Chad [redacted]' <[redacted]> Subject: case 12473663 Leah, ...
I want to be the first to apologize to you for any inconveniences that have occurred since purchasing a car with the Napleton family of dealerships. Our website is designed to group all of the inventory for all of our locations so that you may have the widest possible selection of vehicles. As far as the car wash situation goes, I understand there was miscommunication between Steve [redacted] Cadillac and us here at Napleton Cadillac about your availability of complimentary car washes. With that, I would like to offer to send you a car wash card in the mail that we will honor for you. This card allows for one complimentary car wash per week. The car wash is open Monday through Friday from 8:00am-5:00pm, and on Saturdays from 8:00-4:00pm. This is weather permitting and as we are coming into the winter season, please keep in mind that we close the car was if the temperature is below 25 degrees outside. I sincerely hope that I was able to resolve any issues and miscommunications that there may have been so far. If at any point you have any future questions r concerns, please feel free to reach out to me anytime. Again, I would like to thank you for your purchase with the Napleton family and hope that you enjoy your brand new 2017 Cadillac XT5. Please email me the address you would like us to mail your complimentary car wash card to. Again, thank you for your business. Best regards, Nick M. [redacted] PARTS MANAGER NAPLETON MOTOR CORP 505 N PERRYVILLE RD ROCKFORD, IL 61107. [redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/05/15) */
We have communicated to [redacted] that based upon the diagnoses from our Master Porsche technician, the vehicle needs the DME module replaced. Upon the replacement of the DME module, then the technician can communicate with the vehicle and determine...
the cause of the problem. [redacted] has not authorized this repair as months have passed by with the vehicle at our location. We would like to work with [redacted] to get the vehicle running and would prefer an authorization one way or another to move forward with the repair or we [redacted] offer at our expense, to have her vehicle towed to her home. We request that this be resolved by May 31st, 2015. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12473663, and find that this resolution is satisfactory to me with the agreement to allow me to have free car wash membership program with Napleton Cadillac located in Rockford, IL. Nick [redacted] (Napleton) requested my address in order to send the car wash punch card and I forwarded the information to him via email on 11/8/17. As of today, I have not received it yet. I appreciate the consideration and resolution to my complaint.
Sincerely,
Leah [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12473663, and find that this resolution is satisfactory to me with the agreement to allow me to have free car wash membership program with Napleton Cadillac located in Rockford, IL Nick [redacted] (Napleton) requested my address in order to send the car wash punch card and I forwarded the information to him via email on 11/8/ As of today, I have not received it yetI appreciate the consideration and resolution to my complaint Sincerely, Leah [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ We have communicated to [redacted] that based upon the diagnoses from our Master Porsche technician, the vehicle needs the DME module replacedUpon the replacement of the DME module, then the technician can communicate with the vehicle and determine the cause of the problem [redacted] has not authorized this repair as months have passed by with the vehicle at our locationWe would like to work with [redacted] to get the vehicle running and would prefer an authorization one way or another to move forward with the repair or we [redacted] offer at our expense, to have her vehicle towed to her homeWe request that this be resolved by May 31st, Thank you
From: Nick [redacted] [mailto: [redacted] ] Sent: Tuesday, November 07, 2:PM To: Customer Relations Cc: 'Chad [redacted] ' < [redacted] > Subject: case Leah, I want to be the first to apologize to you for any inconveniences that have occurred since purchasing a car with the Napleton family of dealershipsOur website is designed to group all of the inventory for all of our locations so that you may have the widest possible selection of vehiclesAs far as the car wash situation goes, I understand there was miscommunication between Steve [redacted] Cadillac and us here at Napleton Cadillac about your availability of complimentary car washesWith that, I would like to offer to send you a car wash card in the mail that we will honor for youThis card allows for one complimentary car wash per weekThe car wash is open Monday through Friday from 8:00am-5:00pm, and on Saturdays from 8:00-4:00pmThis is weather permitting and as we are coming into the winter season, please keep in mind that we close the car was if the temperature is below degrees outsideI sincerely hope that I was able to resolve any issues and miscommunications that there may have been so farIf at any point you have any future questions r concerns, please feel free to reach out to me anytimeAgain, I would like to thank you for your purchase with the Napleton family and hope that you enjoy your brand new Cadillac XT Please email me the address you would like us to mail your complimentary car wash card toAgain, thank you for your business Best regards, Nick M [redacted] PARTS MANAGER NAPLETON MOTOR CORP N PERRYVILLE RD ROCKFORD, IL [redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/07/03) */
Mr***'s vehicle is ready for pick up regarding the service concerns he hadAll covered under warranty with no charge to himWe have provided a no charge Cadillac service loaner for this period of timeMr*** can certainly pick up
his vehicleWe can offer to trade Mr*** out of this vehicle if he decidesIf this is the direction he prefers to move forward in, we can work together to trade him out into a different vehicleMr*** can work directly with *** *** to select a different carWe look forward to moving forward with Mr***Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** has already tried to do a trade out of his vehicle and Napletons was not able to complete the transactionHe was given the option already of doing a trade out with no additional costs but when this was attempted the dealership added on extra out of pocket costs for ***A complete rescission of the contract due to the misrepresentations is the acceptable resolution at this pointMr*** would like a refund of his money
Final Business Response /* (4000, 9, 2015/07/16) */
We have been in communication with Mr***, as he visited our dealership on Wednesday July 15th, to work on trading him out of his vehicleCurrently, we are working together to move forwardThank you
Final Consumer Response /* (2000, 11, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
From: Nick [redacted] [mailto:[redacted]] Sent: Tuesday, November 07, 2017 2:13 PM To: Customer Relations <[email protected]> Cc: 'Chad [redacted]' <[redacted]> Subject: case 12473663 Leah, ...
I want to be the first to apologize to you for any inconveniences that have occurred since purchasing a car with the Napleton family of dealerships. Our website is designed to group all of the inventory for all of our locations so that you may have the widest possible selection of vehicles. As far as the car wash situation goes, I understand there was miscommunication between Steve [redacted] Cadillac and us here at Napleton Cadillac about your availability of complimentary car washes. With that, I would like to offer to send you a car wash card in the mail that we will honor for you. This card allows for one complimentary car wash per week. The car wash is open Monday through Friday from 8:00am-5:00pm, and on Saturdays from 8:00-4:00pm. This is weather permitting and as we are coming into the winter season, please keep in mind that we close the car was if the temperature is below 25 degrees outside. I sincerely hope that I was able to resolve any issues and miscommunications that there may have been so far. If at any point you have any future questions r concerns, please feel free to reach out to me anytime. Again, I would like to thank you for your purchase with the Napleton family and hope that you enjoy your brand new 2017 Cadillac XT5. Please email me the address you would like us to mail your complimentary car wash card to. Again, thank you for your business. Best regards, Nick M. [redacted] PARTS MANAGER NAPLETON MOTOR CORP 505 N PERRYVILLE RD ROCKFORD, IL 61107. [redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/05/15) */
We have communicated to [redacted] that based upon the diagnoses from our Master Porsche technician, the vehicle needs the DME module replaced. Upon the replacement of the DME module, then the technician can communicate with the vehicle and determine...
the cause of the problem. [redacted] has not authorized this repair as months have passed by with the vehicle at our location. We would like to work with [redacted] to get the vehicle running and would prefer an authorization one way or another to move forward with the repair or we [redacted] offer at our expense, to have her vehicle towed to her home. We request that this be resolved by May 31st, 2015. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12473663, and find that this resolution is satisfactory to me with the agreement to allow me to have free car wash membership program with Napleton Cadillac located in Rockford, IL. Nick [redacted] (Napleton) requested my address in order to send the car wash punch card and I forwarded the information to him via email on 11/8/17. As of today, I have not received it yet. I appreciate the consideration and resolution to my complaint.
Sincerely,
Leah [redacted]