We have tried to do everything we can to help this customerDespite her buying her car from [redacted] Hyundai and bringing her car in for service times with [redacted] , when she brought her car in for the same issue to Napleton, we got her a rental car as a loaner, we opened up a ticket with Hyundai North America, Hyundai then sent engineers out from California to look at her car and they're currently still working on itUltimately, she purchased her car from [redacted] , not Napleton, and we don't honor their warranties or liabilities; she's not our customer
Complaint: ***
I am rejecting this response because: You bought the dealership. Why would you not take on the responsibilities as the new owner? Very poor excuse!
Also VERY insulting to say, "not your customer". Obviously, customer service is not a high priority for you.
Sincerely,
*** ***
We have tried to do everything we can to help this customer. Despite her buying her car from [redacted] Hyundai and bringing her car in for service 8 times with [redacted], when she brought her car in for the same issue to Napleton, we got her a rental car as a loaner, we opened up a ticket with...
Hyundai North America, Hyundai then sent engineers out from California to look at her car and they're currently still working on it. Ultimately, she purchased her car from [redacted], not Napleton, and we don't honor their warranties or liabilities; she's not our customer.
We have tried to do everything we can to help this customerDespite her buying her car from [redacted] Hyundai and bringing her car in for service times with [redacted] , when she brought her car in for the same issue to Napleton, we got her a rental car as a loaner, we opened up a ticket with Hyundai North America, Hyundai then sent engineers out from California to look at her car and they're currently still working on itUltimately, she purchased her car from [redacted] , not Napleton, and we don't honor their warranties or liabilities; she's not our customer
Complaint: ***
I am rejecting this response because: You bought the dealership. Why would you not take on the responsibilities as the new owner? Very poor excuse!
Also VERY insulting to say, "not your customer". Obviously, customer service is not a high priority for you.
Sincerely,
*** ***
We have tried to do everything we can to help this customer. Despite her buying her car from [redacted] Hyundai and bringing her car in for service 8 times with [redacted], when she brought her car in for the same issue to Napleton, we got her a rental car as a loaner, we opened up a ticket with...
Hyundai North America, Hyundai then sent engineers out from California to look at her car and they're currently still working on it. Ultimately, she purchased her car from [redacted], not Napleton, and we don't honor their warranties or liabilities; she's not our customer.