Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
In order for us to refund a customer the down payment, the original check has to clear Mr [redacted] check cleared on 4/25, the same day he spoke to a customer relations matter who said he would call him back today (4/26) with an update While we understand Mr [redacted] frustration with the time frame, this was not in our control We do not hold down payments if a deal falls through This process was explained to Mr [redacted] Our office will be cutting a check today for Mr [redacted] and someone will call him when it is signed and ready Prior to contracting on the vehicle, Mr [redacted] signed off on the [redacted] in multiple places acknowledging that the vehicle had been in a car accident and sustained front end damage
Ms [redacted] has been dealing withe the General Manager of the dealership At this point he has been waiting on a response from her regarding her concerns after they had a meeting in mid-October Please contact the GM
Co*plaint: [redacted] I a [redacted] rejecting this response because: After carefully reading the dealerships response to this *atter I do not accept the response to resolve *y co*plaint. The state*ents provided by Ed Napelton Kia of El*hurst are inaccurate and does not address the deceptive and unethical practices taking place. Although I a [redacted] clear of *y credit challenges- I was explicitly told the deal was co*plete as of *y first signature on 1/8/2018. I was told K*F ( kia *otor finance) accepted to finance *e and that *y previous cars payoff check will be sent in the *ail. I was told funding was received for the new vechicle. What was said to *e and what was stated in the dealers response is woefully inaccurate- they lied. Kia offered *e $500 for "perceived inconvenience". I will be declining that offer and escalating this *atter. I find it offensive that *y co*plaint was categorized as a "perceived inconvenience" when the fact of the *atter is I was blatantly lied to. For a co*pany who's custo*er *ission state*ent finely details it's attention to " i*peccable service with all values centered on our custo*ers"- It's a sha*e that as a 3 ti*e Kia consu*er I have to pursue consu*er fraud avenues and legally pursue a terrible industry practice of spot delivery sca*s as a possible resolution. Sincerely, Jason [redacted]
*r [redacted] was fully aware that his credit challenges *ade this contract difficult to get funding on *r [redacted] was fully aware of this issue throughout the whole process Without having received funding for the new vehicle contract, he was expected to ensure his current contract, his trade in vehicle, was still up to date Our payoff was *ade within hours of receiving the funding on his new vehicle contract In the spirit of custo*er goodwill, without any obligation to do so, we offered *r [redacted] $for any perceived inconvenience on his end However, we do not owe the custo*er anything at this ti*e Should *r [redacted] want to collect the $500, he should notify the Controller by *arch 31, Thank you
In order for us to refund a customer the down payment, the original check has to clear Mr*** check cleared on 4/25, the same day he spoke to a customer relations matter who said he would call him back today (4/26) with an update While we understand Mr*** frustration with
the time frame, this was not in our control We do not hold down payments if a deal falls through This process was explained to Mr*** Our office will be cutting a check today for Mr*** and someone will call him when it is signed and ready Prior to contracting on the vehicle, Mr*** signed off on the *** in multiple places acknowledging that the vehicle had been in a car accident and sustained front end damage
In order for us to refund a customer the down payment, the original check has to clear. Mr. [redacted] check cleared on 4/25, the same day he spoke to a customer relations matter who said he would call him back today (4/26) with an update. While we understand Mr. [redacted] frustration with the time frame, this was not in our control. We do not hold down payments if a deal falls through. This process was explained to Mr. [redacted]. Our office will be cutting a check today for Mr. [redacted] and someone will call him when it is signed and ready. Prior to contracting on the vehicle, Mr. [redacted] signed off on the [redacted] in multiple places acknowledging that the vehicle had been in a car accident and sustained front end damage.
Ms. [redacted] has been dealing withe the General Manager of the dealership. At this point he has been waiting on a response from her regarding her concerns after they had a meeting in mid-October. Please contact the GM.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Co*plaint: [redacted]
I a* rejecting this response because: After carefully reading the dealerships response to this *atter I do not accept the response to resolve *y co*plaint. The state*ents provided by Ed Napelton Kia of El*hurst are inaccurate and does not address the deceptive and unethical practices taking place. Although I a* clear of *y credit challenges- I was explicitly told the deal was co*plete as of *y first signature on 1/8/2018. I was told K*F ( kia *otor finance) accepted to finance *e and that *y previous cars payoff check will be sent in the *ail. I was told funding was received for the new vechicle. What was said to *e and what was stated in the dealers response is woefully inaccurate- they lied. Kia offered *e $500 for "perceived inconvenience". I will be declining that offer and escalating this *atter. I find it offensive that *y co*plaint was categorized as a "perceived inconvenience" when the fact of the *atter is I was blatantly lied to. For a co*pany who's custo*er *ission state*ent finely details it's attention to " i*peccable service with all values centered on our custo*ers"- It's a sha*e that as a 3 ti*e Kia consu*er I have to pursue consu*er fraud avenues and legally pursue a terrible industry practice of spot delivery sca*s as a possible resolution.
Sincerely,
Jason [redacted]
*r. [redacted] was fully aware that his credit challenges *ade this contract difficult to get funding on. *r. [redacted] was fully aware of this issue throughout the whole process. Without having received funding for the new vehicle contract, he was expected to ensure his current...
contract, his trade in vehicle, was still up to date. Our payoff was *ade within 24 hours of receiving the funding on his new vehicle contract. In the spirit of custo*er goodwill, without any obligation to do so, we offered *r. [redacted] $500 for any perceived inconvenience on his end. However, we do not owe the custo*er anything at this ti*e. Should *r. * want to collect the $500, he should notify the Controller by *arch 31, 2018. Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Our response re*ains the sa*eThank you
Initial Business Response / [redacted] (1000, 8, 2014/12/01) */ Ms [redacted] issues have been resolved at this time
In order for us to refund a customer the down payment, the original check has to clear Mr [redacted] check cleared on 4/25, the same day he spoke to a customer relations matter who said he would call him back today (4/26) with an update While we understand Mr [redacted] frustration with the time frame, this was not in our control We do not hold down payments if a deal falls through This process was explained to Mr [redacted] Our office will be cutting a check today for Mr [redacted] and someone will call him when it is signed and ready Prior to contracting on the vehicle, Mr [redacted] signed off on the [redacted] in multiple places acknowledging that the vehicle had been in a car accident and sustained front end damage
Ms [redacted] has been dealing withe the General Manager of the dealership At this point he has been waiting on a response from her regarding her concerns after they had a meeting in mid-October Please contact the GM
Co*plaint: [redacted] I a [redacted] rejecting this response because: After carefully reading the dealerships response to this *atter I do not accept the response to resolve *y co*plaint. The state*ents provided by Ed Napelton Kia of El*hurst are inaccurate and does not address the deceptive and unethical practices taking place. Although I a [redacted] clear of *y credit challenges- I was explicitly told the deal was co*plete as of *y first signature on 1/8/2018. I was told K*F ( kia *otor finance) accepted to finance *e and that *y previous cars payoff check will be sent in the *ail. I was told funding was received for the new vechicle. What was said to *e and what was stated in the dealers response is woefully inaccurate- they lied. Kia offered *e $500 for "perceived inconvenience". I will be declining that offer and escalating this *atter. I find it offensive that *y co*plaint was categorized as a "perceived inconvenience" when the fact of the *atter is I was blatantly lied to. For a co*pany who's custo*er *ission state*ent finely details it's attention to " i*peccable service with all values centered on our custo*ers"- It's a sha*e that as a 3 ti*e Kia consu*er I have to pursue consu*er fraud avenues and legally pursue a terrible industry practice of spot delivery sca*s as a possible resolution. Sincerely, Jason [redacted]
*r [redacted] was fully aware that his credit challenges *ade this contract difficult to get funding on *r [redacted] was fully aware of this issue throughout the whole process Without having received funding for the new vehicle contract, he was expected to ensure his current contract, his trade in vehicle, was still up to date Our payoff was *ade within hours of receiving the funding on his new vehicle contract In the spirit of custo*er goodwill, without any obligation to do so, we offered *r [redacted] $for any perceived inconvenience on his end However, we do not owe the custo*er anything at this ti*e Should *r [redacted] want to collect the $500, he should notify the Controller by *arch 31, Thank you
In order for us to refund a customer the down payment, the original check has to clear Mr*** check cleared on 4/25, the same day he spoke to a customer relations matter who said he would call him back today (4/26) with an update While we understand Mr*** frustration with
the time frame, this was not in our control We do not hold down payments if a deal falls through This process was explained to Mr*** Our office will be cutting a check today for Mr*** and someone will call him when it is signed and ready Prior to contracting on the vehicle, Mr*** signed off on the *** in multiple places acknowledging that the vehicle had been in a car accident and sustained front end damage
In order for us to refund a customer the down payment, the original check has to clear. Mr. [redacted] check cleared on 4/25, the same day he spoke to a customer relations matter who said he would call him back today (4/26) with an update. While we understand Mr. [redacted] frustration with the time frame, this was not in our control. We do not hold down payments if a deal falls through. This process was explained to Mr. [redacted]. Our office will be cutting a check today for Mr. [redacted] and someone will call him when it is signed and ready. Prior to contracting on the vehicle, Mr. [redacted] signed off on the [redacted] in multiple places acknowledging that the vehicle had been in a car accident and sustained front end damage.
Ms. [redacted] has been dealing withe the General Manager of the dealership. At this point he has been waiting on a response from her regarding her concerns after they had a meeting in mid-October. Please contact the GM.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our response re*ains the sa*e. Thank you
Co*plaint: [redacted]
I a* rejecting this response because: After carefully reading the dealerships response to this *atter I do not accept the response to resolve *y co*plaint. The state*ents provided by Ed Napelton Kia of El*hurst are inaccurate and does not address the deceptive and unethical practices taking place. Although I a* clear of *y credit challenges- I was explicitly told the deal was co*plete as of *y first signature on 1/8/2018. I was told K*F ( kia *otor finance) accepted to finance *e and that *y previous cars payoff check will be sent in the *ail. I was told funding was received for the new vechicle. What was said to *e and what was stated in the dealers response is woefully inaccurate- they lied. Kia offered *e $500 for "perceived inconvenience". I will be declining that offer and escalating this *atter. I find it offensive that *y co*plaint was categorized as a "perceived inconvenience" when the fact of the *atter is I was blatantly lied to. For a co*pany who's custo*er *ission state*ent finely details it's attention to " i*peccable service with all values centered on our custo*ers"- It's a sha*e that as a 3 ti*e Kia consu*er I have to pursue consu*er fraud avenues and legally pursue a terrible industry practice of spot delivery sca*s as a possible resolution.
Sincerely,
Jason [redacted]
*r. [redacted] was fully aware that his credit challenges *ade this contract difficult to get funding on. *r. [redacted] was fully aware of this issue throughout the whole process. Without having received funding for the new vehicle contract, he was expected to ensure his current...
contract, his trade in vehicle, was still up to date. Our payoff was *ade within 24 hours of receiving the funding on his new vehicle contract. In the spirit of custo*er goodwill, without any obligation to do so, we offered *r. [redacted] $500 for any perceived inconvenience on his end. However, we do not owe the custo*er anything at this ti*e. Should *r. * want to collect the $500, he should notify the Controller by *arch 31, 2018. Thank you
Initial Business Response /* (1000, 8, 2014/12/01) */
Ms. [redacted] issues have been resolved at this time.