Napleton's Northwestern Chrysler Jeep Dodge

Complaint: I am rejecting this response because:"We have inspected Mr [redacted] Jeep at no charge and determined it was the vicus coupler" It is spelled "viscous" coupler and this is clearly and abhorrently bad attempt at deviating from truth as dealerships notoriously do as I have previously worked with one and resigned from for these very reasonsAs mentioned before, I REPLACED THE TRANSFER CASE and thus NOT the viscous coupler as the rear end is still doing the same thing as the SIX PREVIOUS COMPLAINT times and supposed repair attemptsThis "inspection" was supposed to be a "diagnoses" as the was the way it was articulated to me "We as a dealership tried to help Mr [redacted] with getting assistance from Jeep corporation with getting his Jeep fixedJeep has the final say if they choose to help with cost assistance or with a deductible or decline help." I appreciated the idea to call Chrysler and for the initial going to bat attempt for me with Chrysler, that was good/kindI was on the phone with Chrysler for over an hour, while at Napleton NorthwesternThe initial representative, for some reason after numerous attempts, could not get Chris [redacted] on the phone while I was right there at the dealershipI ended up handing my cell phone to Chris to speak with the representativeThe attempt at "Help" was never fully put to the task of actually doing what was supposed to be done, clearly!"If Mr [redacted] wants us to perform a more intensive inspection of his rear axle as Mr [redacted] seems to think it is, he would have to authorize the tear down fee of $and there would be no loaner or rental assistance available until Jeep determines if they will participate in any or all repairs" Now there is a tear down "fee" of $after the initial, improper, waste of time freebie "diagnosis"?! As a USMC veteran with a service connected disability and directional tears in both of medial menesci I still rode the six miles to and from dealership to drop and off and pick up my jeep so a rental is not necessaryAfter all that the jeep was not even properly looked atWhen I walked in Juliet said that it's probably the bearings, then bob says its the wrong fluid and then it might be the viscous couplerAbsolute hogwash on all partsThere was no honesty or integrity in any of that exchangeWhen a manager looks at me in the eyes and says, "I've got you" and "I will take of you" I want to believe itWas I being told truth? Only the teller truly knows but the actions behind the words never came to pass"Unfortunately at the dealer level this type of “goodwill assistance” is beyond our parameters and we do our best to help our customers that are out of dealer goodwill and help with the process with assisting with Jeep Corporation" I didn't ask for anything, initially, other than what was possible given the repeat of the vary same symptoms on countless occasionsI was told that the Mopar warranty had been extended and that because of this extension there might be something Chrysler would do based on the repeat of the same symptoms and on the possibility of warranty equipment failure even after the warranty expiredChris [redacted] did right by suggesting that I reach out to Chrysler and initially going to bat for meBut that is where it all endedThe diagnosis never happened, I changed the transfer case, and after almost two months nothing has happened to remedy the problemI never got the phone calls from either Juliet or Chris after I sent the digital images of both transfer cases as I was askedI was only going by the "goodwill" that I was told which was supposed to be a proper, initial, diagnosisChrysler has bent over backwards to trying to reach Chris [redacted] in order to help my causeI wasn't able to reach him and neither were theyThere is a record of how many attempts were madeLet Napleton Management clarify that for themselvesI appreciate "goodwill"I appreciate good spiritI appreciate, even more, the actions behind bothIt is a very rare business that puts complete and excellent customer relations above making a few dollarsI am a dissatisfied because I was told many untruths by representatives of Napleton Northwestern and the truths were never acted upon as they were supposed toI wish MrChris [redacted] well but I will not be returning there again Sincerely, Jason [redacted]

Revdex.com of Chicago NWabash avesuite Chicago,Il, Re: ID [redacted] To whom it may concern: [redacted] purchased a Jeep [redacted] Vin [redacted] from Napleton CJD on 10/21/When Mr [redacted] was purchasing the vehicle he wanted to title the [redacted] in MichiganThe Certificate of origin and paperwork were mailed via [redacted] with tracking number [redacted] and shows delivered on 11/at 315pmOn 11-14-Mr [redacted] informed us that he never received the paperworkAt this time we have ordered a duplicate title for Mr [redacted] and he can pick it up in person as soon as it is delivered to our corporate officeWe completely understand Mr [redacted] situation and his frustration but unfortunately he instructed us to have the paperwork delivered to the address in Michigan and we followed those instructions per his requestAs for reissuing a new temporary registration plate, we can only extend a TRP to a customer that registers a vehicle in IllinoisIf there are any other questions please contact me on my cell [redacted] Regards, [redacted] General sales Mgr

To whom it may concern: Mrs [redacted] m [redacted] took delivery on 09-23-, [redacted] required proof of residency and we contacted the customer at least once to twice a week until 10-The customer fin [redacted] gave us what the bank was requiring to get the customer approved for financingafter all the paperwork was submitted the loan was funded and we were then able to payoff the car for $if there are any more questions please contact meRegards, [redacted] ***GM/Partner

Revdex.com of Chicago and Northern Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois Complaint ID [redacted] Mr [redacted] called in the late morning inquiring about his warranty cancellation, I did not partake in the processing of this so I listened to his issue and told him I would have to submit an inquiry to our corporate office who handles and processes all the cancellationsThe paperwork was lost in transit from the dealership to the office, it has since been refiled and confirmed that it has been processed Mr [redacted] will be receiving his refund of the remainder of the warranty once the warranty company processes the claim and issues the refund which could take up to days to process, if there is any questions please contact [redacted] ***

We have to put in real life factors into this equationThe motor was dropped off at our location roughly weeks before the car was deliveredOnce the car was delivered we then have to remove the old motor, transmission, the exhaust and all other components in the engine compartment (steering box, radiator, a/c lines, etc.)Please note- this is not a standard motor swapWe are not swapping out a motor for the same motor, we are putting a motor into the vehicle that was not meant for that vehicleWe have to fabricate brackets for the new motor to sit in the engine compartment and install a new wiring harnessWiring alone is a full week jobNot to mention we have been in contact with John [redacted] throughout this entire projectMr [redacted] comes by weekly to check the progress of the vehicle and to drop off partsOn more than one occasion the parts he has dropped off are not right for this vehicle or do not properly fit, so again we are waiting for parts to finish the jobAt this moment we are waiting on the front pulley system to come in so we can finish installing thatWe have a team of guys working on this vehicle weekly, but we are a full time shop we have cars come in that also need to be attended for This to me sounds like miscommunication between husband and wifeAnd the wife is just mad about not having her vehicleWe cannot control what life throws at usYes, we should have given Mr [redacted] a more realistic deadline but we are and have been working diligently on the vehicle

You still have offered no deadline and I am not at all happy with your defensive response that simply suggests the biggest issue here is with "husband and wife" communication.You should have never accepted this assignment in the first placeYou are the so-called expert hereMy husband never would have moved forward with such a project if he had known it would take forever like thisYou are obviously not a true business man nor a valid professionalYou were simply the wrong man for this job OR this job never should have begun in the first place.? ? I want the car pulled away on a flatbed by Friday if it's not done

We have to put in real life factors into this equationThe motor was dropped off at our location roughly weeks before the car was deliveredOnce the car was delivered we then have to remove the old motor, transmission, the exhaust and all other components in the engine compartment (steering box,
radiator, a/c lines, etc.)Please note- this is not a standard motor swapWe are not swapping out a motor for the same motor, we are putting a motor into the vehicle that was not meant for that vehicleWe have to fabricate brackets for the new motor to sit in the engine compartment and install a new wiring harnessWiring alone is a full week jobNot to mention we have been in contact with John *** throughout this entire projectMr*** comes by weekly to check the progress of the vehicle and to drop off partsOn more than one occasion the parts he has dropped off are not right for this vehicle or do not properly fit, so again we are waiting for parts to finish the jobAt this moment we are waiting on the front pulley system to come in so we can finish installing thatWe have a team of guys working on this vehicle weekly, but we are a full time shop we have cars come in that also need to be attended for This to me sounds like miscommunication between husband and wifeAnd the wife is just mad about not having her vehicleWe cannot control what life throws at usYes, we should have given Mr*** a more realistic deadline but we are and have been working diligently on the vehicle

To whom it may concern: Mrs *** m *** took delivery on 09-23-, *** required proof of residency and we contacted the customer at least once to twice a week until 10-The customer fin*** gave us what the bank was requiring to get the customer approved for financingafter all the
paperwork was submitted the loan was funded and we were then able to payoff the car for $if there are any more questions please contact me. Regards, *** ***GM/Partner

Revdex.com of Chicago and Northern Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois Complaint ID *** Mr*** called in the late morning inquiring about his warranty cancellation, I did not partake in the processing of this so I listened to his
issue and told him I would have to submit an inquiry to our corporate office who handles and processes all the cancellationsThe paperwork was lost in transit from the dealership to the office, it has since been refiled and confirmed that it has been processed. Mr*** will be receiving his refund of the remainder of the warranty once the warranty company processes the claim and issues the refund which could take up to days to process, if there is any questions please contact *** ***

Customer had signed a policy and proceedure statement which pointed out that we do not guarantee against movement due to weather conditions To promote good customer relations we have made several attemps to satisfy this customerany repair to this area will be charged on a time and
material basis

You still have offered no deadline and I am not at all happy with your defensive response that simply suggests the biggest issue here is with "husband and wife" communication.You should have never accepted this assignment in the first placeYou are the so-called expert hereMy husband never would have moved forward with such a project if he had known it would take forever like thisYou are obviously not a true business man nor a valid professionalYou were simply the wrong man for this job OR this job never should have begun in the first place. I want the car pulled away on a flatbed by Friday if it's not done

We are working as fast as we canWe are still waiting on the front pulley system coming from the manufactureYour biggest complaint was that you have no vehicle, which we know is not trueYour husband told my workers that your work is paying for you to have a rental carHe is here every other day if not every day checking the progress we are makingNot once has he mentioned displease with the time lengthPlease come down and see for yourself we have men on the vehicle 8-hour a dayThis job is not something new to usWe are very familiar with the work.Like I stated before, we are still waiting on a front drive system (the pulley, belts, and alternator) from the manufactureThis is out of our control

Jason *** had come in to ask if there was any warranty left on his rear axle differentialHe stated there was an issue with a noise coming from his rear axleHe has asked me if there was anything I can do for himHis last repair was on 05/14/repair order with miles and was
covered under his extended warranty though JeepThe parts and labor warranty from Mopar at the time of repair was months or 12,miles.I suggested for Mr*** to call Jeep customer care to see if they might assist in any goodwill repairs since it’s out of my goodwill parametersI also stated I would help him any way I can in working with Jeep and getting him assistanceWe performed a free inspection on the vehicle and determined that the viscus coupler inside the transfer case needed to be replacedMr*** had replaced the transfer case fluid himself and upon our inspection we found he had used the incorrect fluid, that would have caused the viscus coupler to failI suggested for Mr*** to change the transfer case fluid with the correct fluid, add the friction modifier and drive at least miles I also advised him that he may have to change the fluid a few timesMr*** took it upon himself to replace the transfer caseIf we would tear down the rear differential to inspect for wear Mr *** would be responsible for the tear down inspection charge and that there was no loaner or rental available until the repair was approved by Jeep

We have inspected Mr *** Jeep at no charge and determined it was the vicus couplerWe as a dealership tried to help Mr *** with getting assistance from Jeep corporation with getting his Jeep fixedJeep has the final say if they choose to help with cost assistance or with a deductible or decline helpIf Mr*** wants us to perform a more intensive inspection of his rear axle as Mr *** seems to think it is, he would have to authorize the tear down fee of $and there would be no loaner or rental assistance available until Jeep determines if they will participate in any or all repairsUnfortunately at the dealer level this type of “goodwill assistance” is beyond our parameters and we do our best to help our customers that are out of dealer goodwill and help with the process with assisting with Jeep Corporation

Complaint:
I am rejecting this response because:"We have inspected Mr *** Jeep at no charge and determined it was the vicus coupler". It is spelled "viscous" coupler and this is clearly and abhorrently bad attempt at deviating from truth as dealerships notoriously do as I have previously worked with one and resigned from for these very reasonsAs mentioned before, I REPLACED THE TRANSFER CASE and thus NOT the viscous coupler as the rear end is still doing the same thing as the SIX PREVIOUS COMPLAINT times and supposed repair attemptsThis "inspection" was supposed to be a "diagnoses" as the was the way it was articulated to me "We as a dealership tried to help Mr *** with getting assistance from Jeep corporation with getting his Jeep fixedJeep has the final say if they choose to help with cost assistance or with a deductible or decline help." I appreciated the idea to call Chrysler and for the initial going to bat attempt for me with Chrysler, that was good/kindI was on the phone with Chrysler for over an hour, while at Napleton NorthwesternThe initial representative, for some reason after numerous attempts, could not get Chris *** on the phone while I was right there at the dealershipI ended up handing my cell phone to Chris to speak with the representativeThe attempt at "Help" was never fully put to the task of actually doing what was supposed to be done, clearly!"If Mr*** wants us to perform a more intensive inspection of his rear axle as Mr *** seems to think it is, he would have to authorize the tear down fee of $and there would be no loaner or rental assistance available until Jeep determines if they will participate in any or all repairs". Now there is a tear down "fee" of $after the initial, improper, waste of time freebie "diagnosis"?! As a USMC veteran with a service connected disability and directional tears in both of medial menesci I still rode the six miles to and from dealership to drop and off and pick up my jeep so a rental is not necessaryAfter all that the jeep was not even properly looked atWhen I walked in Juliet said that it's probably the bearings, then bob says its the wrong fluid and then it might be the viscous couplerAbsolute hogwash on all partsThere was no honesty or integrity in any of that exchangeWhen a manager looks at me in the eyes and says, "I've got you" and "I will take of you" I want to believe itWas I being told truth? Only the teller truly knows but the actions behind the words never came to pass"Unfortunately at the dealer level this type of “goodwill assistance” is beyond our parameters and we do our best to help our customers that are out of dealer goodwill and help with the process with assisting with Jeep Corporation" . I didn't ask for anything, initially, other than what was possible given the repeat of the vary same symptoms on countless occasionsI was told that the Mopar warranty had been extended and that because of this extension there might be something Chrysler would do based on the repeat of the same symptoms and on the possibility of warranty equipment failure even after the warranty expiredChris *** did right by suggesting that I reach out to Chrysler and initially going to bat for meBut that is where it all endedThe diagnosis never happened, I changed the transfer case, and after almost two months nothing has happened to remedy the problemI never got the phone calls from either Juliet or Chris after I sent the digital images of both transfer cases as I was askedI was only going by the "goodwill" that I was told which was supposed to be a proper, initial, diagnosisChrysler has bent over backwards to trying to reach Chris *** in order to help my causeI wasn't able to reach him and neither were theyThere is a record of how many attempts were madeLet Napleton Management clarify that for themselvesI appreciate "goodwill"I appreciate good spiritI appreciate, even more, the actions behind bothIt is a very rare business that puts complete and excellent customer relations above making a few dollarsI am a dissatisfied because I was told many untruths by representatives of Napleton Northwestern and the truths were never acted upon as they were supposed toI wish MrChris *** well but I will not be returning there again.
Sincerely,
Jason ***

Revdex.com of Chicago NWabash avesuite Chicago,Il, Re: ID *** *** *** To whom it may concern: *** *** purchased a Jeep *** Vin *** from Napleton CJD on 10/21/When Mr*** was purchasing
the vehicle he wanted to title the *** in MichiganThe Certificate of origin and paperwork were mailed via *** with tracking number *** and shows delivered on 11/at 315pmOn 11-14-Mr*** informed us that he never received the paperworkAt this time we have ordered a duplicate title for Mr*** and he can pick it up in person as soon as it is delivered to our corporate officeWe completely understand Mr*** situation and his frustration but unfortunately he instructed us to have the paperwork delivered to the address in Michigan and we followed those instructions per his requestAs for reissuing a new temporary registration plate, we can only extend a TRP to a customer that registers a vehicle in IllinoisIf there are any other questions please contact me on my cell *** Regards, *** *** General sales Mgr