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Napleton's River Oaks Cadillac

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Napleton's River Oaks Cadillac Reviews (1)

Initial Business Response /* (1000, 9, 2016/05/30) */
Our goal at this store in daily operations is to avoid comflict and take the needed steps to make things easier for both us and our customersUnfortunately this hasn't happened in this instanceThe issue seems to have arisen with what the
customer was told in the first place, which according to the statement was incorrect information
What the customer was told by the store when redeeming the certificate and from 1-800*** was correctThis is also what is stated on the coupon
The consumer's desired resolution is more than suitable for us in this instance, but again is counter to company policyWe will have to redeem the coupon, do a refund for the value of the perfume as a cash sale, and use that amount as a credit towards the larger size
In the effort of avoiding conflict we will do thisAgain, I apologize for the inconvenience this caused and accept responsibility for the mis-information initially given to the customer
Please contact me by e-mail at *** and we can arrange a resolution in the best interest of the customerOur front store manager *** can be contacted at t*** and she can also arrange appropriate reimbursement
***

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