Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com Our company President Mr [redacted] offered and issued a prorated refund of Ms ***'s maintenance planAdditionally, Mr [redacted] offered an additional in store credit towards the purchase of any vehicle in our dealer group Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I don't consider a great deal for oil changesWhen I received Mr [redacted] offer I replied in the email, because of the poor customer service his staff practices, that I never intend to purchase a car at his dealership that refunding all but would be fairI would pay for the four oil changes I did getGuess whatHe never respondedNo wonder there is such bad customer service and responseNot even the owner replies or answersI have cashed the check and will continue to tell people of the bad experience and how horrible the customer serve is at the dealershipWord of mouth hurts more than me dwelling on it Thank you! Final Business Response / [redacted] (4000, 9, 2014/12/29) */ We consider the matter closed since the customer has accepted and cashed the refund check that was issued to her
Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Contact Name and Title: [redacted] ***, GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com Customers Acura has been paid off, documentation is available upon request
Initial Business Response / [redacted] (1000, 5, 2014/10/30) */ Contact Name and Title: [redacted] ***, GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com We have cancelled the customers warranty and maintenace policies as requested and issued a written apology for the delay
Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: *** ***, GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
Customers Acura has been paid off, documentation is available upon request
Initial Business Response /* (1000, 5, 2014/12/22) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
Our company President Mr *** *** offered and issued a prorated refund of Ms ***'s maintenance planAdditionally, Mr*** offered an
additional in store credit towards the purchase of any vehicle in our dealer group
Initial Consumer Rebuttal /* (3000, 7, 2014/12/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, I don't consider a great deal for oil changesWhen I received Mr*** offer I replied in the email, because of the poor customer service his staff practices, that I never intend to purchase a car at his dealership that refunding all but would be fairI would pay for the four oil changes I did getGuess whatHe never respondedNo wonder there is such bad customer service and responseNot even the owner replies or answersI have cashed the check and will continue to tell people of the bad experience and how horrible the customer serve is at the dealershipWord of mouth hurts more than me dwelling on it
Thank you!
Final Business Response /* (4000, 9, 2014/12/29) */
We consider the matter closed since the customer has accepted and cashed the refund check that was issued to her
Initial Business Response /* (1000, 5, 2014/10/30) */
Contact Name and Title: *** ***, GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
We have cancelled the customers warranty and maintenace policies as requested and issued a written apology for the delay
Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com Our company President Mr [redacted] offered and issued a prorated refund of Ms ***'s maintenance planAdditionally, Mr [redacted] offered an additional in store credit towards the purchase of any vehicle in our dealer group Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I don't consider a great deal for oil changesWhen I received Mr [redacted] offer I replied in the email, because of the poor customer service his staff practices, that I never intend to purchase a car at his dealership that refunding all but would be fairI would pay for the four oil changes I did getGuess whatHe never respondedNo wonder there is such bad customer service and responseNot even the owner replies or answersI have cashed the check and will continue to tell people of the bad experience and how horrible the customer serve is at the dealershipWord of mouth hurts more than me dwelling on it Thank you! Final Business Response / [redacted] (4000, 9, 2014/12/29) */ We consider the matter closed since the customer has accepted and cashed the refund check that was issued to her
Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Contact Name and Title: [redacted] ***, GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com Customers Acura has been paid off, documentation is available upon request
Initial Business Response / [redacted] (1000, 5, 2014/10/30) */ Contact Name and Title: [redacted] ***, GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com We have cancelled the customers warranty and maintenace policies as requested and issued a written apology for the delay
Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: *** ***, GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
Customers Acura has been paid off, documentation is available upon request
Initial Business Response /* (1000, 5, 2014/12/22) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
Our company President Mr *** *** offered and issued a prorated refund of Ms ***'s maintenance planAdditionally, Mr*** offered an
additional in store credit towards the purchase of any vehicle in our dealer group
Initial Consumer Rebuttal /* (3000, 7, 2014/12/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, I don't consider a great deal for oil changesWhen I received Mr*** offer I replied in the email, because of the poor customer service his staff practices, that I never intend to purchase a car at his dealership that refunding all but would be fairI would pay for the four oil changes I did getGuess whatHe never respondedNo wonder there is such bad customer service and responseNot even the owner replies or answersI have cashed the check and will continue to tell people of the bad experience and how horrible the customer serve is at the dealershipWord of mouth hurts more than me dwelling on it
Thank you!
Final Business Response /* (4000, 9, 2014/12/29) */
We consider the matter closed since the customer has accepted and cashed the refund check that was issued to her
Initial Business Response /* (1000, 5, 2014/10/30) */
Contact Name and Title: *** ***, GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
We have cancelled the customers warranty and maintenace policies as requested and issued a written apology for the delay