Napleton's Schaumburg Mazda

Complaint: [redacted] I am rejecting this response because: Clearly, whosoever responded didn't even bother reading my complaintYou're sales rep wanted me to sign that application even before Quoting the final priceSHE TOLD ME THEY WILL NOT RUN CREDIT CHECKWhy don't you talk to her? This hard pull doesn't bothers me but I would like to ensure the actual issue comes into lightYou cannot simply lie to a customerI will be contacting the dealership owner about this as wellNo wonder this dealership has so bad reviewsI'll glad to post one to add another dent to your bad reputation [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This was received on Saturday, thank you Sincerely, Ashly [redacted]

This customer should have received her cancellations. There should be no further resolution required at this time. If for some reason the customer claims to have not received their cancellations via mail, we will arrange for a date and time for the customer to pick up the cancellations
from us

Complaint: ***
I
am rejecting this response because: Clearly, whosoever responded didn't even bother reading my complaintYou're sales rep wanted me to sign that application even before Quoting the final priceSHE TOLD ME THEY WILL NOT RUN CREDIT CHECKWhy don't you talk to her? This hard pull doesn't bothers me but I would like to ensure the actual issue comes into lightYou cannot simply lie to a customerI will be contacting the dealership owner about this as wellNo wonder this dealership has so bad reviewsI'll glad to post one to add another dent to your bad reputation
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This was received on Saturday, thank you.
Sincerely,
Ashly ***

This customer signed, initialed, and dated a credit application which specifically states that "You understand and agree that you are applying for credit by providing the information to complete and submit this credit application." We have a copy on file if necessary

Has the customer received the re-send of the second check owed? It should have been mailed out after the last response

Initial Business Response /* (1000, 8, 2015/04/21) */
Contact Name and Title: *** *** Controller
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
Mr*** purchased a Mazda with 183,miles from Napleton Mazda on 3-28-At the time of purchase Mr***
declined in writing the opportunity to purchase a vehicle service contractIn addition, Mr*** signed a document specifically stating "no extra warranty included" , the Buyers Guide disclosing the vehicle sale as an sale, a bill of sale stating the vehicle is sold and shown, no implied warranty of merchantability and no repairs will be madeNapleton Mazda has offered to perform the needed repairs to Mr*** vehicle at a reduced rate