Napleton's Valley Hyundai

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I went to Napleton Valley Hyundai and they put in washer solution that was not as diluted as the original solutionI talked with [redacted] and other service personnel who confirmed that other customers had the same complaintWhen I brought the car in with a frozen washer fluid, a service person at Napleton confirmed that it was frozenSince the problem has been solved there is no need for the $service discount but thanks anyway

We have never seen this problem on any else's vehicle and can understand the customer's frustration.We would be happy to offer him a $credit in our service department [redacted] , service manager, will have his information and is the person who should be contacted for redemption of credit

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Mr [redacted] has been removed from our follow up system Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) The response is exactly what I am looking forThank you very much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11607490, and find that this resolution is satisfactory to me Sincerely, Oussama [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/09) */
The customer came in and wanted to purchase the car for an unreasonably amount below the advertised priceClearly the consumer is no obligated to purchase a vehicle at a price they do not agree withThe pricing on the vehicle was never
lowered as the customer claimsAt this time there is nothing owed to the customerThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish I would have taken a screen shot of the car on my phoneI would add my call logs made to this company but it would include personal phone numbersI'm taking this as a blessing that I didn't buy a car from this lot...especially knowing something ended up broken on the car according to the girl who works thereThe response I got just further proves that the people working in this business don't care about anything but ripping people off and lying afterwordsThanks
Final Business Response /* (4000, 9, 2015/10/14) */
Our answer remains the sameWe ask the Revdex.com to close this complaint

Since this complaint was filed MsTarkowski has received her refund check and has cashed itWe consider this complaint closed at this timeThank you

We were not aware of any issues prior to this complaint being submitted and after reaching out we have not heard back from Ms*** regarding her issuesIf she would like to discuss available products or any of her other issues she can call the store and speak with *** *** our
General Manager at (630)***-***, who is waiting for her call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

We have never seen this problem on any else's vehicle and can understand the customer's frustration.We would be happy to offer him a $credit in our service department *** ***, service manager, will have his information and is the person who should be contacted for redemption of
credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11607490, and find that this resolution is satisfactory to me
Sincerely,
Oussama ***

We are happy to assist Ms*** with some of her issuesWe have reached out and are currently waiting for the customer and our Controller to discuss the detailsWe are confident that we will be able to resolve this complaintThank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I went to Napleton Valley Hyundai and they put in washer solution that was not as diluted as the original solutionI talked with *** and other service personnel who confirmed that other customers had the same complaintWhen I brought the car in with a frozen washer fluid, a service person at Napleton confirmed that it was frozenSince the problem has been solved there is no need for the $service discount but thanks anyway

Initial Business Response /* (1000, 5, 2015/06/30) */
The customer has received her down payment backWe are happy to find her a similar car if desired

Initial Business Response /* (1000, 5, 2015/08/18) */
Mr*** has been removed from our follow up system
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is exactly what I am looking forThank you
very much

Check #was mailed out on 11/28/to the address in Illinois If it has not been received at that location yet, please contact the controller or the General Sales Manager at *** Thank you

The customer was given the 0% interest rate which is reflected on his contractWe are not sure why he lodged a complaint with the Revdex.com against us for this

Management and the customer have spoken and come to a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution provided to my by the dealership is satisfactory to me
Sincerely,
*** ***