Napleton's Mid Rivers Chrysler, Dodge, Jeep, Ram

Our General Manager has tried via phone and email to reach the customer.  We will be happy to help if we can reach the customer as the part has been in.  Please contact [redacted] at the location.

Mr. [redacted] has spoken with our General Manager [redacted] and his issues have been resolved.

Initial Business Response /* (1000, 5, 2015/08/14) */
Our regional manager is involved. The service manager called the customer this morning and let the customer know what was happening at this point. The service manager will keep the customer updated as things progress.

The customer has been contacted by the store and a resolution has been reached.

Complaint: [redacted]
The business informed me that they will be issuing a check to me.  I am waiting to get the check in the mail.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/23) */
As stated by the customer, she would not authorize our dealership to diagnosis the car. After she left, it appears she did not go anywhere else to have it diagnosed either. Weeks later her battery died and needed to be replaced, which was done...

elsewhere. At this time, there is nothing we can do for the customer.

We are somewhat confused by this complaint.  This customer waited over five months to bring his concerns to our attention via the Revdex.com. At the time of services he paid in full and never called or came back to complain.  However, we want to address his concerns. Waiting or not waiting...

on a repair does not affect the total cost of any repair.  The customer claims a part was not needed to repair his vehicle but does not elaborate as to why he believes this.  Finally, the vehicle was not showing any oil on the dipstick which is why he had an oil change done.All of the work performed on his repair order was completed and paid for and the customer was satisfied.  We do not owe the customer anything at this time.

The customer has spoken to dealership personnel and will be at the store later today.

Mr. [redacted] has not presented any new information for his complaint, and we have already addressed his concerns. We still feel we do not owe the customer anything at this time, but if he has questions regarding his bill he is more than welcome to call our General Manager, [redacted], for an explanation. Thank you.

We apologize for any inconvenience Mr. [redacted] has experienced. Someone from management will be in contact very soon to assist the customer with any questions he may have. We consider this complaint resolved at this time. Thank you

The customer and the dealership have reached resolution.

We have addressed the concerns with the customer.  They brought their vehicle back in last week.  They are satisfied at this time.Thank you.

We dispute Ms. [redacted]’s complaint as she gave written permission authorizing Napleton’s Mid River Chrysler, Jeep and Dodge to pull multiple consumer credit reports, submit to multiple lenders, and allow those lenders to submit to affiliates of their own in order to fulfil Ms. [redacted]’s express...

written request for credit. We executed that request per the terms of her application. Napleton’s Mid River Chrysler, Jeep and Dodge also adamantly denies any allegations of fraud or manipulation of Ms. [redacted]’s credit application—specifically her allegations as to income and rent.  The information on Ms. [redacted]’s credit application was supplied by her and its accuracy was certified by her signature before submission to the bank. We regret any misunderstandings that might have occurred during preliminary discussions of financing.  That is, of course, why everything is carefully memorialized on paper prior to closing of the sale.  Per the terms of our signed agreements, however, we must conclude that nothing further is owed to the customer at this time.

Mr. [redacted] spoke with our Office Manager, [redacted], Friday Octobter 10th who supplied him with the information he needed. Thank you

We have researched Ms. [redacted]'s issues and have found her warranty active.  The processing company had the contract number entered incorrectly.  Ms. [redacted] has spoken to our service manager and will be there tomorrow.  We will waive her deductible for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,

This is in response to the complaint filed by [redacted]. We appreciate and thank Ms. [redacted] for her advice and taking the time to give her feedback. We do apologize for the inconveniences Ms. [redacted] endured during her purchase experience with us and are sympathetic. However, Ms. [redacted] was already given a set of side steps free of charge as our measure of customer good will. These steps retail for $1,200.00 installed and were our way of trying to rebuild a positive customer/dealership relationship. We do not feel we owe the customer anything else at this time.

[redacted] brought her jeep into our service department June 30th where we replaced her radiator amongst other repairs. 10 months and over 5 thousand miles later she brings it back in for service for overheating. Our service department flushed her radiator in attempt to diagnose the issue and...

that’s when they found the stop leak. Unfortunately this is a brand new repair and is entirely unrelated to the radiator. However, as a gesture of customer good will we are willing to offer the repairs needed at a discounted price. We will need an answer from the customer whether or not she would like to continue with the repairs or we will need our loaner vehicle back.   Thank you.