Napleton's Northwestern Chrysler Jeep Dodge

You still have offered no deadline and I am not at all happy with your defensive response that simply suggests the biggest issue here is with "husband and wife" communication.You should have never accepted this assignment in the first placeYou are the so-called expert hereMy husband never would have moved forward with such a project if he had known it would take forever like thisYou are obviously not a true business man nor a valid professionalYou were simply the wrong man for this job OR this job never should have begun in the first place.? ? I want the car pulled away on a flatbed by Friday if it's not done

We have to put in real life factors into this equationThe motor was dropped off at our location roughly weeks before the car was deliveredOnce the car was delivered we then have to remove the old motor, transmission, the exhaust and all other components in the engine compartment (steering box,
radiator, a/c lines, etc.)Please note- this is not a standard motor swapWe are not swapping out a motor for the same motor, we are putting a motor into the vehicle that was not meant for that vehicleWe have to fabricate brackets for the new motor to sit in the engine compartment and install a new wiring harnessWiring alone is a full week jobNot to mention we have been in contact with John *** throughout this entire projectMr*** comes by weekly to check the progress of the vehicle and to drop off partsOn more than one occasion the parts he has dropped off are not right for this vehicle or do not properly fit, so again we are waiting for parts to finish the jobAt this moment we are waiting on the front pulley system to come in so we can finish installing thatWe have a team of guys working on this vehicle weekly, but we are a full time shop we have cars come in that also need to be attended for? This to me sounds like miscommunication between husband and wifeAnd the wife is just mad about not having her vehicleWe cannot control what life throws at usYes, we should have given Mr*** a more realistic deadline but we are and have been working diligently on the vehicle

To whom it may concern: Mrs [redacted] m [redacted] took delivery on 09-23-16 , [redacted] required proof of residency and we contacted the customer at least once to twice a week until 10-20. The customer fin[redacted] gave us what the bank was requiring to get the customer approved for financing. after all the...

paperwork was submitted the loan was funded and we were then able to payoff the car for $14192. if there are any more questions please contact me. Regards, [redacted]GM/Partner773 837 7389

Revdex.com of Chicago 330 N. Wabash ave. suite 3120 Chicago,Il,60611   Re: ID [redacted]     To whom it may concern: [redacted] purchased a 2017 Jeep [redacted] Vin [redacted] from Napleton CJD on 10/21/2017. When Mr. [redacted] was purchasing...

the vehicle he wanted to title the [redacted] in Michigan. The Certificate of origin and paperwork were mailed via [redacted] with tracking number [redacted] and shows delivered on 11/062017 at 315pm. On 11-14-17 Mr. [redacted] informed us that he never received the paperwork. At this time we have ordered a duplicate title for Mr. [redacted] and he can pick it up in person as soon as it is delivered to our corporate office. We completely understand Mr. [redacted] situation and his frustration but unfortunately he instructed us to have the paperwork delivered to the address in Michigan and we followed those instructions per his request. As for reissuing a new temporary registration plate, we can only extend a TRP to a customer that registers a vehicle in Illinois. If there are any other questions please contact me on my cell [redacted].   Regards,   [redacted] General sales Mgr.

Complaint: 11831172
I am rejecting this response because:1. "We have inspected Mr [redacted] Jeep at no charge and determined it was the vicus coupler".     It is spelled "viscous" coupler and this is clearly and abhorrently bad attempt at deviating from truth as dealerships notoriously do as I have previously worked with one and resigned from for these very reasons. As mentioned before, I REPLACED THE TRANSFER CASE and thus NOT the viscous coupler as the rear end is still doing the same thing as the SIX PREVIOUS COMPLAINT times and supposed repair attempts. This "inspection" was supposed to be a "diagnoses" as the was the way it was articulated to me.  2. "We as a dealership tried to help Mr [redacted] with getting assistance from Jeep corporation with getting his Jeep fixed. Jeep has the final say if they choose to help with cost assistance or with a deductible or decline help."     I appreciated the idea to call Chrysler and for the initial going to bat attempt for me with Chrysler, that was good/kind. I was on the phone with Chrysler for over an hour, while at Napleton Northwestern. The initial   representative, for some reason after numerous attempts, could not get Chris [redacted] on the phone while I was right there at the dealership. I ended up handing my cell phone to Chris to speak with the representative. The attempt at "Help" was never fully put to the task of actually doing what was supposed to be done, clearly!3. "If Mr. [redacted] wants us to perform a more intensive inspection of his rear axle as Mr [redacted] seems to think it is, he would have to authorize the tear down fee  of $405.00 and there would be no loaner or rental assistance available until Jeep determines if they will participate in any or all repairs".     Now there is a tear down "fee" of $405.00 after the initial, improper, waste of time freebie "diagnosis"?! As a USMC veteran with a service connected disability and directional tears in both of medial menesci I still rode the six miles to and from dealership to drop and off and pick up my jeep so a rental is not necessary. After all that the jeep was not even properly looked at. When I walked in Juliet said that it's probably the bearings, then bob says its the wrong fluid and then it might be the viscous coupler. Absolute hogwash on all parts. There was no honesty or integrity in any of that exchange. When a manager looks at me in the eyes and says, "I've got you" and "I will take of you" I want to believe it. Was I being told truth? Only the teller truly knows but the actions behind the words never came to pass.4. "Unfortunately at the dealer level this type of “goodwill assistance” is beyond our parameters and we do our best to help our customers that are out of dealer goodwill and help with the process with assisting with Jeep Corporation" .    I didn't ask for anything, initially, other than what was possible given the repeat of the vary same symptoms on countless occasions. I was told that the Mopar warranty had been extended and that because of this extension there might be something Chrysler would do based on the repeat of the same symptoms and on the possibility of warranty equipment failure even after the warranty expired. Chris [redacted] did right by suggesting that I reach out to Chrysler and initially going to bat for me. But that is where it all ended. The diagnosis never happened, I changed the transfer case, and after almost two months nothing has happened to remedy the problem. I never got the phone calls from either Juliet or Chris after I sent the digital images of both transfer cases as I was asked. I was only going by the "goodwill" that I was told which was supposed to be a proper, initial, diagnosis. Chrysler has bent over backwards to trying to reach Chris [redacted] in order to help my cause. I wasn't able to reach him and neither were they. There is a record of how many attempts were made. Let Napleton Management clarify that for themselves. I appreciate "goodwill". I appreciate good spirit. I appreciate, even more, the actions behind both. It is a very rare business that puts complete and excellent customer relations above making a few dollars. I am a dissatisfied because I was told many untruths by representatives of Napleton Northwestern and the truths were never acted upon as they were supposed to. I wish Mr. Chris [redacted] well but I will not be returning there again.   
Sincerely,
Jason [redacted]

Revdex.com of Chicago and Northern Illinois, Inc 330 North Wabash Avenue, Suite 3120 Chicago, Illinois 60611 Complaint ID [redacted]   Mr. [redacted] called in the late morning inquiring about his warranty cancellation, I did not partake in the processing of this so I listened to his...

issue and told him I would have to submit an inquiry to our corporate office who handles and processes all the cancellations. The paperwork was lost in transit from the dealership to the office, it has since been refiled and confirmed that it has been processed.  Mr. [redacted] will be receiving his refund of the remainder of the warranty once the warranty company processes the claim and issues the refund which could take up to 30 days to process, if there is any questions please contact [redacted]