We are happy to assist Ms. [redacted] with some of her issues. We have reached out and are currently waiting for the customer and our Controller to discuss the details. We are confident that we will be able to resolve this complaint. Thank you
Initial Business Response /* (1000, 5, 2015/10/09) */
The customer came in and wanted to purchase the car for an unreasonably amount below the advertised price. Clearly the consumer is no obligated to purchase a vehicle at a price they do not agree with. The pricing on the vehicle was never...
lowered as the customer claims. At this time there is nothing owed to the customer. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish I would have taken a screen shot of the car on my phone. I would add my call logs made to this company but it would include personal phone numbers. I'm taking this as a blessing that I didn't buy a car from this lot...especially knowing something ended up broken on the car according to the girl who works there. The response I got just further proves that the people working in this business don't care about anything but ripping people off and lying afterwords. Thanks.
Final Business Response /* (4000, 9, 2015/10/14) */
Our answer remains the same. We ask the Revdex.com to close this complaint.
Since this complaint was filed Ms. Tarkowski has received her refund check and has cashed it. We consider this complaint closed at this time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution provided to my by the dealership is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I went to Napleton Valley Hyundai and they put in washer solution that was not as diluted as the original solution. I talked with [redacted] and other service personnel who confirmed that other customers had the same complaint. When I brought the car in with a frozen washer fluid, a service person at Napleton confirmed that it was frozen. Since the problem has been solved there is no need for the $100 service discount but thanks anyway.
Initial Business Response /* (1000, 5, 2015/08/18) */
Mr. [redacted] has been removed from our follow up system.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is exactly what I am looking for. Thank you...
Check #312652 was mailed out on 11/28/16 to the address in Illinois. If it has not been received at that location yet, please contact the controller or the General Sales Manager at [redacted] Thank you.
The customer was given the 0% interest rate which is reflected on his contract. We are not sure why he lodged a complaint with the Revdex.com against us for this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11607490, and find that this resolution is satisfactory to me.
Sincerely,
Oussama [redacted]
We have never seen this problem on any else's vehicle and can understand the customer's frustration.We would be happy to offer him a $100 credit in our service department. [redacted], service manager, will have his information and is the person who should be contacted for redemption of...
We were not aware of any issues prior to this complaint being submitted and after reaching out we have not heard back from Ms. [redacted] regarding her issues. If she would like to discuss available products or any of her other issues she can call the store and speak with [redacted] our...
General Manager at (630)[redacted], who is waiting for her call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are happy to assist Ms. [redacted] with some of her issues. We have reached out and are currently waiting for the customer and our Controller to discuss the details. We are confident that we will be able to resolve this complaint. Thank you
Initial Business Response /* (1000, 5, 2015/10/09) */
The customer came in and wanted to purchase the car for an unreasonably amount below the advertised price. Clearly the consumer is no obligated to purchase a vehicle at a price they do not agree with. The pricing on the vehicle was never...
lowered as the customer claims. At this time there is nothing owed to the customer. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish I would have taken a screen shot of the car on my phone. I would add my call logs made to this company but it would include personal phone numbers. I'm taking this as a blessing that I didn't buy a car from this lot...especially knowing something ended up broken on the car according to the girl who works there. The response I got just further proves that the people working in this business don't care about anything but ripping people off and lying afterwords. Thanks.
Final Business Response /* (4000, 9, 2015/10/14) */
Our answer remains the same. We ask the Revdex.com to close this complaint.
Since this complaint was filed Ms. Tarkowski has received her refund check and has cashed it. We consider this complaint closed at this time. Thank you
Management and the customer have spoken and come to a resolution.
While we dispute most of the claims made in this complaint, the customer is satisfied at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution provided to my by the dealership is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I went to Napleton Valley Hyundai and they put in washer solution that was not as diluted as the original solution. I talked with [redacted] and other service personnel who confirmed that other customers had the same complaint. When I brought the car in with a frozen washer fluid, a service person at Napleton confirmed that it was frozen. Since the problem has been solved there is no need for the $100 service discount but thanks anyway.
Initial Business Response /* (1000, 5, 2015/08/18) */
Mr. [redacted] has been removed from our follow up system.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is exactly what I am looking for. Thank you...
very much.
The customer has reached a resolution with the General Manager of the dealership.Thank you.
Check #312652 was mailed out on 11/28/16 to the address in Illinois. If it has not been received at that location yet, please contact the controller or the General Sales Manager at [redacted] Thank you.
The customer was given the 0% interest rate which is reflected on his contract. We are not sure why he lodged a complaint with the Revdex.com against us for this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11607490, and find that this resolution is satisfactory to me.
Sincerely,
Oussama [redacted]
We have never seen this problem on any else's vehicle and can understand the customer's frustration.We would be happy to offer him a $100 credit in our service department. [redacted], service manager, will have his information and is the person who should be contacted for redemption of...
credit.
We were not aware of any issues prior to this complaint being submitted and after reaching out we have not heard back from Ms. [redacted] regarding her issues. If she would like to discuss available products or any of her other issues she can call the store and speak with [redacted] our...
General Manager at (630)[redacted], who is waiting for her call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]