Company refused to replace fireplace glass under warranty, made accusations that we impacted itWe did not We installed our fireplace in when our house was builtOn February 7,we awoke to find our glass front shatteredWe immediately called the installer (Town and Country in Regina, SK) who said they could either send out a technician at our cost, replace the glass front at our cost, or for us to contact the manufacturerWe sent a photo of the fireplace to the manufacturer (Napoleon, [redacted] is the customer service reps name) who state that we impacted the fireplace frontWe had no impact with this, the glass is clearly not tempered properly and shattered due to the cold air coming through the ventNapoleon refused to accept our claim and continued to make accusations of us impacting the glass, which we did not and have not ever done
we are trying to purchase REPAIR AND REPLACEMENT parts for a grill purchased in good faith the company refuses to sell we are trying to purchase REPAIR AND REPLACEMENT parts for a grill purchased in good faithThe company refuses to sell the parts neededI do not have to supply a serial number as they demand since I am not claiming warranty servicesWe are trying to SERVICE a damaged unitpart number nXXX-XXXX and wXXX-XXXX
we are trying to purchase REPAIR AND REPLACEMENT parts for a grill purchased in good faith the company refuses to sell
we are trying to purchase REPAIR AND REPLACEMENT parts for a grill purchased in good faithThe company refuses to sell the parts neededI do not have to supply a serial number as they demand since I am not claiming warranty servicesWe are trying to SERVICE a damaged unitpart number nXXX-XXXX and wXXX-XXXX
Company refused to replace fireplace glass under warranty, made accusations that we impacted itWe did not
We installed our fireplace in when our house was builtOn February 7,we awoke to find our glass front shatteredWe immediately called the installer (Town and Country in Regina, SK) who said they could either send out a technician at our cost, replace the glass front at our cost, or for us to contact the manufacturerWe sent a photo of the fireplace to the manufacturer (Napoleon, *** is the customer service reps name) who state that we impacted the fireplace frontWe had no impact with this, the glass is clearly not tempered properly and shattered due to the cold air coming through the ventNapoleon refused to accept our claim and continued to make accusations of us impacting the glass, which we did not and have not ever done
Company refused to replace fireplace glass under warranty, made accusations that we impacted itWe did not We installed our fireplace in when our house was builtOn February 7,we awoke to find our glass front shatteredWe immediately called the installer (Town and Country in Regina, SK) who said they could either send out a technician at our cost, replace the glass front at our cost, or for us to contact the manufacturerWe sent a photo of the fireplace to the manufacturer (Napoleon, [redacted] is the customer service reps name) who state that we impacted the fireplace frontWe had no impact with this, the glass is clearly not tempered properly and shattered due to the cold air coming through the ventNapoleon refused to accept our claim and continued to make accusations of us impacting the glass, which we did not and have not ever done
we are trying to purchase REPAIR AND REPLACEMENT parts for a grill purchased in good faith the company refuses to sell we are trying to purchase REPAIR AND REPLACEMENT parts for a grill purchased in good faithThe company refuses to sell the parts neededI do not have to supply a serial number as they demand since I am not claiming warranty servicesWe are trying to SERVICE a damaged unitpart number nXXX-XXXX and wXXX-XXXX
we are trying to purchase REPAIR AND REPLACEMENT parts for a grill purchased in good faith the company refuses to sell
we are trying to purchase REPAIR AND REPLACEMENT parts for a grill purchased in good faithThe company refuses to sell the parts neededI do not have to supply a serial number as they demand since I am not claiming warranty servicesWe are trying to SERVICE a damaged unitpart number nXXX-XXXX and wXXX-XXXX
Company refused to replace fireplace glass under warranty, made accusations that we impacted itWe did not
We installed our fireplace in when our house was builtOn February 7,we awoke to find our glass front shatteredWe immediately called the installer (Town and Country in Regina, SK) who said they could either send out a technician at our cost, replace the glass front at our cost, or for us to contact the manufacturerWe sent a photo of the fireplace to the manufacturer (Napoleon, *** is the customer service reps name) who state that we impacted the fireplace frontWe had no impact with this, the glass is clearly not tempered properly and shattered due to the cold air coming through the ventNapoleon refused to accept our claim and continued to make accusations of us impacting the glass, which we did not and have not ever done