H&B Gas Service did not actually install the stove purchased from ***Previous years Mr*** *** was at
home when service was performedMarch 20, Mrs*** called and requested a service call on her free standing unvented unit, she stated to check the blower and remoteUpon arrival Mrs*** was advised the blower would need to be replaced, and also batteries in remote had released acid causing damage to remoteAt that time Mrs*** had authorized to replace the remote, which was not a wall thermostatThe new receiver box for the remote control was set on the floor which is commonly done to keep from overheating, and which wires are attached to the remote receiver to be attached to the gas valve to open an close for burner to lightI did receive a call from Mrs*** on 3/21/saying her son claims remote was not workingI did return to the home that day at no charge to herUpon arrival Mrs*** was not at home and the son was thereI instructed the son proper use of the remote, since he was not there the day of installI have documentation that he signed that everything was working properlyIt was noted that a call was made concerning and odor not stating it was an emergency, at that time proper instructions were given to shut the unit offPlease note any unvented appliance will put off an odorI returned to Mrs*** on 3/26/to accommodate her schedule, cut the unit off at the supply line, removed the remote and advised her to contact another company to have the unit replaced since the blower was badI refunded the $for the remote, which at that time Mrs*** was home and signedI will refund the service call of $185.00, but once again, I did not sell or install the heater
Revdex.com spoke with the business owner by phone to provide additional clarification. He stated that he has serviced the unit for the past 3 years only. He did not have a standing agreement or contract with the customer, and said that he has been out previously for "pre-season" checks, which were done at the request of [redacted]. The owner stated that he came out in 2012, 2013, and 2014 after being called by Mr. [redacted]. At that time he vacuumed the unit and ensured that it was working properly. This year, he stated that Mrs. [redacted] called him to come check the unit and to also look at the blower and the remote. A new remote was provided which was later refunded as it was found not to suit their needs. He said that he does not have standing agreements or contracts with any of his customers, he simply comes at their request to do a check of the unit, which was what occurred in this case. He again reiterated that he is happy to refund the $185 for the service call that was provided earlier this year, but he did not install the unit, and was not providing any service to the unit prior to 2012, and the unit was 9 years old at that time.
H&B Gas Service did not actually install the stove purchased from ***Previous years Mr*** *** was at
home when service was performedMarch 20, Mrs*** called and requested a service call on her free standing unvented unit, she stated to check the blower and remoteUpon arrival Mrs*** was advised the blower would need to be replaced, and also batteries in remote had released acid causing damage to remoteAt that time Mrs*** had authorized to replace the remote, which was not a wall thermostatThe new receiver box for the remote control was set on the floor which is commonly done to keep from overheating, and which wires are attached to the remote receiver to be attached to the gas valve to open an close for burner to lightI did receive a call from Mrs*** on 3/21/saying her son claims remote was not workingI did return to the home that day at no charge to herUpon arrival Mrs*** was not at home and the son was thereI instructed the son proper use of the remote, since he was not there the day of installI have documentation that he signed that everything was working properlyIt was noted that a call was made concerning and odor not stating it was an emergency, at that time proper instructions were given to shut the unit offPlease note any unvented appliance will put off an odorI returned to Mrs*** on 3/26/to accommodate her schedule, cut the unit off at the supply line, removed the remote and advised her to contact another company to have the unit replaced since the blower was badI refunded the $for the remote, which at that time Mrs*** was home and signedI will refund the service call of $185.00, but once again, I did not sell or install the heater
Revdex.com spoke with the business owner by phone to provide additional clarification. He stated that he has serviced the unit for the past 3 years only. He did not have a standing agreement or contract with the customer, and said that he has been out previously for "pre-season" checks, which were done at the request of [redacted]. The owner stated that he came out in 2012, 2013, and 2014 after being called by Mr. [redacted]. At that time he vacuumed the unit and ensured that it was working properly. This year, he stated that Mrs. [redacted] called him to come check the unit and to also look at the blower and the remote. A new remote was provided which was later refunded as it was found not to suit their needs. He said that he does not have standing agreements or contracts with any of his customers, he simply comes at their request to do a check of the unit, which was what occurred in this case. He again reiterated that he is happy to refund the $185 for the service call that was provided earlier this year, but he did not install the unit, and was not providing any service to the unit prior to 2012, and the unit was 9 years old at that time.