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N.A.P.W. Supplies

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N.A.P.W. Supplies Reviews (1)

In Reference To: ***
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This letter is in response to the letter we received from you regarding a complaint.In reference to this issueThe customer purchased a oz Bottle Of Unbelieveable Pet Urine Odor Control for $She later called a few weeks or so
later and said the product did not work and wanted a refund and she would bring back the empty bottleWe did explain to her that she would need to contact the manufacturer of the product if there is a money back guarantee on the labelThere is an (800) phone number on the labelThe manufacturer is *** *** *** *** *** *** ** *** ***She did contact the manufacturerThe manufacturer contacted us and explained that they were sending the customer a replacement oz bottle of the product and confirmed with us that is was shipped & delivered and the matter was closed.A few weeks later the customer came in and demanded a refund of the item againThe customer became out of control with her behavior and her languageShe was asked to leave by the counter attendant and if she did not leave that someone would escort her out the building and the police would be calledShe did leave without any incident.We feel this is a customer trying to scam businesses using a product and then wanting a refund after it was used and then moves on to another product and so onShe did tell the person at the counter that she had tried several products and hoped this would workThe customer came in to our establishment looking for a different brand of Pet Odor Control, which we did not carry and decided to purchase the Unbelievable Brand Item instead.We consider this matter closed back in October The customer was issued a replacement of the product from the manufacturerWe are not issuing any refunds or replacing any more items...Please understand this will be our only correspondence to you regarding this matter as it is not worth our time & efforts to continue on with this issueThis is ridiculous.Whatever the Revdex.com decides regarding this complaint is fine with us as we are done with this matter in full.We have been in business for yrs and never had an issue regarding returns /refunds.Respectfully,ÖSéph JM***Owner* ***
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Address: 36 Meyers Street, Kingston, Pennsylvania, United States, 18704

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