Dear Revdex.com: Thank you for forwarding the complaint of Mr*** ***, this shall serve as our official responseIn Mr***’ complaint, he alleges to have received a letter from our attorneys regarding a judgement that has been granted against himMr*** claims that we
did not contact him prior to this, he would have made payment arrangements, and he now has to pay additional fees, because our office did not contact himLastly, Mr*** claims that the account being on his credit hurts the chances of his family finding a place to liveWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterOur office has been in contact with Mr*** multiple timesWe sent Mr*** a first notice on December 11th, informing him that that his account was placed in our office for collectionsWe later received a letter from Mr*** on November 16th, disputing the account and requesting validationWe corresponded with Mr*** once more on December 1st, by sending him validation of the debtThe allegation that we did not attempt to contact Mr*** is falseAs an act of good will, we have decided to delete the account from Mr***’ creditWe are willing to work with Mr*** and would like to invite him to contact our attorney’s office, Olson S***, to work out some type of payment planTheir office can be reached at (801) 363-We now consider this to be a closed issue Sincerely, The Complaint Response Team at North American Recovery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will suffice. I have now received a receipt after having been previously informed by NAR it would be at least months before I would be able to receive one from them. Thank you for your influential presence that has helped this situation to get on the right track. Despite the NAR's claims about my statements being false, my earlier responses were the truth and accurately reflect my experiences with NAR, and I stand by them
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for the timely response and critical thought about this caseI consider this complaint resolved according to the message attached stating the account was closed after proper investigation.Thanks,*** ***
Sincerely,
*** ***
Dear Revdex.com: Thank you for forwarding the complaint response rejection of Mrs*** ***, this shall serve as our official responseIn Mrs***’s rejection, she repeats that she did not receive services from our office and that she does not have a signed agreement with our officeOur office addressed these concerns in our previous response and also provided supporting documentationWe have deleted the account from Mrs***’s credit report and offered to settle the accountWe feel that we have been more than kind in our dealings with Mrs*** and we respectfully ask The Revdex.com to please close this complaintSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mr*** ***, this shall serve as our official response to that complaintIn Mr***’s complaint, he alleges to have paid his account in full before prior to any contact with our officeMr*** then alleges to have settled the account for
$and that we have not kept our word, because we have dinged his creditWe have conducted a thorough investigation into the allegations made by Mr***We have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterMr***’s account was assigned to our office on May 18th, We sent him a notice on May 19th, informing him that his account had been placed in our officeWe attempted to contact him once more via telephone and then turned Mr*** over to our attorney’s office on July 29th, Mr*** did not make a payment on his account until November 21st, Mr***’s allegation that he paid his account before we contacted him is falseAt this point in time, his account already incurred a collection fee and attorney feesMr*** later made an agreement to settle his remaining balance with our attorney for $The payment was made on January 12th, Our office had not been communicating with Mr*** at that time, we did not agree to delete the account from his credit, and we never went back on our wordHowever, Mr*** later filed an online dispute indicating he was unaware of the collection on his accountThis was processed by our office on January 26th and we chose to delete the account from his credit as an act of kindnessSince we have not violated any laws and we have already deleted the account from Mr***’s credit, we consider this to be a closed issueWe have attached a credit deletion notice per Mr***’s requestWe would like to thank The Revdex.com for their patience while we investigated this matter Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mrs*** ***, this shall serve as our official responseIn Mrs***’s complaint, she alleges that we inflated the balance after the account was forgiven, we will not give a breakdown of the account, and she wants a fair and reasonable
settlementMrs*** also makes numerous liable statements against our officeWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterThe allegation that we have been unwilling to give a breakdown of the account and we inflated the balance after the account was forgiven is untrueOur office has been more than willing to come to a reasonable solution; our records indicate this account has already been settledNorth American Recovery prides itself in having a stellar reputation that has been built over years of businessWe have been an honest and fair member of the business communityIt is our goal to treat all people with respect while operating within the full scope of state and federal lawsWe request that Mrs*** apologize for her statements and we now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mr*** ***, this shall serve as our official responseIn Mr***’s complaint, he alleges to have settled a debt with our office, requested the account be deleted from his credit report, but this was not doneMr*** also
claims the information on his credit report is inaccurate We have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matter The allegation that we made an agreement to remove this account from Mr***’s credit is falseHowever, as an act of professionalism, we have now confirmed that we are no longer reporting this account to the credit bureausWe have attached a letter confirming the account is deleted from Mr***’ credit and now consider this to be a closed issue Sincerely, The Complaint Response Team at North American Recovery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Revdex.com: Thank you for forwarding the complaint of Mrs*** ***, this shall serve as our official responseIn Mrs***’ complaint, she alleges that she does not have a contract with our office, she has disputed the account with our office, and she does not have equipment from our office eitherWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterMrs*** has an account assigned to our office, because she failed to pay the original creditor, our client, in a timely fashionThe original creditor that provided services to Mrs*** is Crest Financial Services LLC. Our office did receive a dispute from Mrs*** on May 23rd, Our office investigated Mrs***’ dispute and responded with the results of our investigation and account details on June 6th, Since obtaining this complaint, our office has obtained a more detailed ledger and also an agreement signed by Mrs***We have attached those documents to this responseWhen Mrsdisputed her account with our office , she indicated that she wanted a cease communicationOur office will respect that requestAs an act of kindness, we would like to offer a 50% settlement of $to Mrs***Our settlement offer is good until August 21st, We would like to encourage Mrs*** to submit payment on her account through our secure website, https://www.paynar.com//As an additional act of kindness, we have deleted the account from Mrs***’ creditWe now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Revdex.com:Thank you for forwarding the complaint response rejection of Mrs*** ***, this shall serve as our official responseIn Mrs***’s rejection, she indicates that she accepts that our office has requested a credit deletion of the account and that we will cease communicationMrs*** then indicates that she is rejecting the amount owed and would like to reach a settlement.We have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe are willing to work with Mrs*** and invite her to contact our office to discuss a possible and reasonable solution.Sincerely,The Complaint Response Team at North American Recovery
Complaint: ***
I am rejecting this response because: I have filed a complaints
With the FTC and CBPAAs advised in my first complaintI dont owe nor do I know who NAR is, thetefore thr debtIs not mind and should be removed off of my credit reportNAR should be receiving a better from the Federal Trade Commission soon
Sincerely,
*** ***
Dear Revdex.com: Thank you for forwarding the rejection of Mrs*** ***, this shall serve as our official responseIn Mrs***’s rejection, she alleges that both our office and our attorneys, Olson S***, continue to pretend that we are a reputable business operating with high ethics and standards, but that is not the caseMrs*** continues her rejection with numerous allegations that are degrading, but are untrue and not factualLastly, Mrs*** alleges that our office has refused to provide a receiptOur office has received total complaints between Mrs*** and her spouse through multiple venuesOn our previous response, we provided Mrs*** a Settled in Full Letter on letterhead that showed a zero balanceOur office has now provided another document attached to this response that will also show a zero balanceWe reaffirm that we have operated within the full scope of all state and federal lawsWe request that these and libelous statements made against our office stop immediatelySincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mrs*** ***, this shall serve as our official responseIn Mrs***’s complaint, she alleges that our office placed an account on her credit report, she has no contract with our office, and requests the account be deleted from her
credit reportWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterMrs*** has an account assigned to our office, because she failed to pay the original creditor, our client, in a timely fashionThe original creditor that provided to services to Mrs*** is Crest Financial Services LLCOur office has obtained a detailed ledger and signed agreement by Mrs***, we have attached them to this responseOur office understands Mrs*** would like a cease communicationWe will respect that request and we haave added her phone number to our do not call listAs an act of kindness, we would like to offer Mrs*** a 50% settlement of $Additionally, our office has deleted the account from Mrs***’s credit reportWe would like to encourage Mrs*** to submit her payment through our secure website, https://www.paynar.com//We now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Ms*** ***, this shall serve as our official responseIn Ms***’s complaint, she alleges to have never been contacted by our company, she was then contacted regarding a negative mark on her credit report, and she attempted to contact
our office after finding our number on googleMs*** then claims to have been hung up on multiple times, forced to wait and minutes to speak with anyone, our office closed on her, and our representative was rudeMs*** indicates she will pay the bills that she owes, but is concerned this account will not be removed from her creditLastly, Ms*** indicates she is disgusted by our professionalismWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterOur office sent Ms*** a first notice on February 6th, and did not receive a mail returnWe also attempted to call Ms*** times between February 8th, and March 8th, without receiving any calls in returnThe number we called was ###-###-####This number was provided by Ms*** to Emergency Physicians at Porter when she received services from them and also matches the number on her complaintWe have listed each phone call and the results of each call belowDate: Time: Result: February 8th, 4:P.M No Answer February 13th, 11:A.M No Answer February 15th, 10:A.M No Answer February 16th, 4:P.MNo Answer February 17th, 10:A.MNo Answer February 21st, 3:P.MNo Answer February 22nd, 9:A.MNo Answer February 23rd, 11:A.MNo Answer February 24th, 3:P.MNo Answer February 27th, 11:A.MNo Answer February 28th, 11:A.MNo Answer March 3rd, 10:A.MNo Answer March 6th, 11:A.MNo Answer March 7th, 9:A.MNo Answer March 8th, 10:A.MNo Answer We believe the phone calls Ms*** has referenced in her complaint were with a different collection agency that has a similar nameWe have actually never spoken with Ms*** and she has not communicated with anyone in our officeThere is a different North American Recovery located in Texas and consumers regularly confuse their office with oursOur office prides ourselves with being professional and treating all people with respectWe would like to invite Ms*** to call our office at ###-###-####We can assure Ms*** that she will be treated professionally and with respectWe also have an online payment option, our website is https://www.paynar.com//We are willing to delete the account from Ms***’s credit upon payment in fullWe now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint response rejection of Mr. [redacted]. This shall serve as our official response. In Mr. [redacted]’ most recent rejection, he claims there is no third party listed on the account. Mr. [redacted] also indicates the phone call where Mr. [redacted] confirmed his address was not attached to our previous response. Mr. [redacted] claims his signature does not match the correspondence we received from him and that the account numbers do not match. Our office has conducted a thorough investigation into the rejection presented by Mr. [redacted]. We are still confident that we have not violated any state or federal laws. We would like to provide additional information that can help shed light on our interactions regarding this matter and provide clarification to Mr. [redacted]’ remaining concerns. A third party is someone that is not a consumer to a debt, therefore is not responsible or listed on the account. In this case, it was a neighbor that confirmed Mr. [redacted]’ address on January 22nd, 2015. We understand Mr. [redacted] may not have been familiar with that terminology and we believe our explanation should resolve his concern regarding that particular issue. We apologize that Mr. [redacted] was not able to listen to the phone call we had with him on November 13th, 2015. We have re attached the phone call for his convenience. Our representative did in fact confirm he was living at [redacted]. That is an address we did send letters to, we discussed this and provided documentation in our previous responses. The letter we received from Mr. [redacted] on November 16th, 2015 does have the correct number listed. The letter referenced the number in the first paragraph as [redacted]. The reference/debtor number in our office for Mr. [redacted] is [redacted] and the account number for this account is [redacted]. The correspondence has both numbers listed and merged together; it is common for the accounts to be reported to the credit bureaus that way. We understand Mr. [redacted] was not familiar with how things work with our office and we believe this explanation will resolve his concern on this issue as well. We would also like to inform Mr. [redacted] that his signature may not have matched, because it is common for credit repair companies to send letters for their clients. It is possible that Mr. [redacted] hired some type of credit repair company in the past and they sent it for him. We have already deleted the account from Mr. [redacted]’ credit report per his initial complaint and met his requests to a reasonable extent. We trust this response will clarify the remainder of Mr. [redacted]’ concerns and we now ask that Mr. [redacted] put forth an equal effort on coming to a resolution. We would like to ask once more that Mr. [redacted] contact our attorney’s office, Olson S[redacted], at (801) 363-9966 and get set up on a payment plan that he can manage. We now consider this to be a closed issue. Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mrs. [redacted], this shall serve as our official response. In Mrs. [redacted]’s complaint, she alleges that she does not have a contract with our office, she did not receive services from our office, and we have reported an account with the...
credit bureaus. Next Mrs. [redacted] alleges to have requested verification of the debt, but our office did not respond with adequate documents. Lastly, Mrs. [redacted] alleges that our office is not a licensed collection agency in the state of Florida. Mrs. [redacted] claims that she is not obligated to pay, because we do not have an agreement nor have we provided adequate proof. Mrs. [redacted] is requesting that we remove the negative report, cease communication, and remove her personal information. We have conducted a thorough investigation into this matter. We have determined that our office has not violated any state or federal laws. We would like to provide additional information that can help shed light on our interactions regarding this matter. Mrs. [redacted] has an account assigned to our office, because she failed to pay the original creditor, our client, in a timely fashion. The original creditor that provided services to Mrs. [redacted] is Crest Financial Services LLC. Our office did receive a dispute from Mrs. [redacted] on September 15th , 2017. Our office investigated Mrs. [redacted]’s dispute and responded with the results of our investigation and account details on September 21st, 2017. Since obtaining this complaint, our office has obtained a more detailed ledger and also an agreement signed by Mrs. [redacted]. We have attached those documents to this response. Our office would like to confirm that we are able to collect this debt. We are a completely legitimate collection agency and our address is 1600 West 2200 South Suite 410, West Valley City, UT 84119. We will respect Mrs. [redacted]’s request for a cease communication and we have added her number to our do not call list. We respectfully request that Mrs. [redacted] fulfill her responsibility to pay this account. As an act of kindness, we have deleted the account from Mrs. [redacted]’s credit report. We now consider this complaint to be a closed issue. Sincerely, The Complaint Response Team at North American Recovery
Complaint: [redacted]
I am accepting part of the response that they will delete the information from the credit bureau and they will cease all contact info. I am rejecting the $1,028 amount that they want me to pay. We can reach a settlement for a percentage of the original signed for amount that was signed for 3 years ago.
Sincerely,
[redacted]
Dear Revdex.com: Thank you for forwarding the complaint of Mrs. [redacted], this shall serve as our official response. In Mrs. [redacted]’ complaint, she alleges that she does not have a contract with our office and is not liable for collection of this debt from Crest Financial Services LLC. We have conducted...
a thorough investigation into this matter. We have determined that our office has not violated any state or federal laws. We would like to provide additional information that can help shed light on our interactions regarding this matter. Mrs. [redacted] has an account assigned to our office, because she failed to pay the original creditor, our client, in a timely fashion. Our office has obtained a detailed ledger and signed agreement by Mrs. [redacted], we have attached them to this response. Our conclusion from this investigation is that Mrs. [redacted]’s complaint is invalid and unfounded. Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com, Thank you for forwarding the complaint regarding [redacted]. This shall serve as our official response to his complaint. In his complaint, Mr. [redacted] alleges that we reported against his credit without contacting him. Mr. [redacted] also claims that he never used the client that we...
represent and that he was deployed in Japan during the alleged service. Lastly, Mr. [redacted] alleges that his account in our office is a fraudulent claim for payment. Mr. [redacted]’ desired resolution in this matter is to have the account deleted from all of his credit reports. We have conducted a thorough investigation into Mr. [redacted]’ allegations. Our office sent Mr. [redacted] a first notice on June 6th, 2016 and we did not report to his credit until July 15th, 2016. We received communication from our client on 07/26/16 indicating that Mr. [redacted] paid the account in full directly to our client. As an act of kindness, we have stopped reporting this account to Mr. [redacted]’s credit report. We have taken the liberty of sending Mr. [redacted] confirmation of this and invite him to contact our office should there be any questions. We now consider this to be a closed issue and trust this complaint will be forwarded to the correct department for review. Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mr*** ***, this shall serve as our official responseIn Mr***’ complaint, he alleges to have received a letter from our attorneys regarding a judgement that has been granted against himMr*** claims that we
did not contact him prior to this, he would have made payment arrangements, and he now has to pay additional fees, because our office did not contact himLastly, Mr*** claims that the account being on his credit hurts the chances of his family finding a place to liveWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterOur office has been in contact with Mr*** multiple timesWe sent Mr*** a first notice on December 11th, informing him that that his account was placed in our office for collectionsWe later received a letter from Mr*** on November 16th, disputing the account and requesting validationWe corresponded with Mr*** once more on December 1st, by sending him validation of the debtThe allegation that we did not attempt to contact Mr*** is falseAs an act of good will, we have decided to delete the account from Mr***’ creditWe are willing to work with Mr*** and would like to invite him to contact our attorney’s office, Olson S***, to work out some type of payment planTheir office can be reached at (801) 363-We now consider this to be a closed issue Sincerely, The Complaint Response Team at North American Recovery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will suffice. I have now received a receipt after having been previously informed by NAR it would be at least months before I would be able to receive one from them. Thank you for your influential presence that has helped this situation to get on the right track. Despite the NAR's claims about my statements being false, my earlier responses were the truth and accurately reflect my experiences with NAR, and I stand by them
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for the timely response and critical thought about this caseI consider this complaint resolved according to the message attached stating the account was closed after proper investigation.Thanks,*** ***
Sincerely,
*** ***
Dear Revdex.com: Thank you for forwarding the complaint response rejection of Mrs*** ***, this shall serve as our official responseIn Mrs***’s rejection, she repeats that she did not receive services from our office and that she does not have a signed agreement with our officeOur office addressed these concerns in our previous response and also provided supporting documentationWe have deleted the account from Mrs***’s credit report and offered to settle the accountWe feel that we have been more than kind in our dealings with Mrs*** and we respectfully ask The Revdex.com to please close this complaintSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mr*** ***, this shall serve as our official response to that complaintIn Mr***’s complaint, he alleges to have paid his account in full before prior to any contact with our officeMr*** then alleges to have settled the account for
$and that we have not kept our word, because we have dinged his creditWe have conducted a thorough investigation into the allegations made by Mr***We have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterMr***’s account was assigned to our office on May 18th, We sent him a notice on May 19th, informing him that his account had been placed in our officeWe attempted to contact him once more via telephone and then turned Mr*** over to our attorney’s office on July 29th, Mr*** did not make a payment on his account until November 21st, Mr***’s allegation that he paid his account before we contacted him is falseAt this point in time, his account already incurred a collection fee and attorney feesMr*** later made an agreement to settle his remaining balance with our attorney for $The payment was made on January 12th, Our office had not been communicating with Mr*** at that time, we did not agree to delete the account from his credit, and we never went back on our wordHowever, Mr*** later filed an online dispute indicating he was unaware of the collection on his accountThis was processed by our office on January 26th and we chose to delete the account from his credit as an act of kindnessSince we have not violated any laws and we have already deleted the account from Mr***’s credit, we consider this to be a closed issueWe have attached a credit deletion notice per Mr***’s requestWe would like to thank The Revdex.com for their patience while we investigated this matter Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mrs*** ***, this shall serve as our official responseIn Mrs***’s complaint, she alleges that we inflated the balance after the account was forgiven, we will not give a breakdown of the account, and she wants a fair and reasonable
settlementMrs*** also makes numerous liable statements against our officeWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterThe allegation that we have been unwilling to give a breakdown of the account and we inflated the balance after the account was forgiven is untrueOur office has been more than willing to come to a reasonable solution; our records indicate this account has already been settledNorth American Recovery prides itself in having a stellar reputation that has been built over years of businessWe have been an honest and fair member of the business communityIt is our goal to treat all people with respect while operating within the full scope of state and federal lawsWe request that Mrs*** apologize for her statements and we now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mr*** ***, this shall serve as our official responseIn Mr***’s complaint, he alleges to have settled a debt with our office, requested the account be deleted from his credit report, but this was not doneMr*** also
claims the information on his credit report is inaccurate We have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matter The allegation that we made an agreement to remove this account from Mr***’s credit is falseHowever, as an act of professionalism, we have now confirmed that we are no longer reporting this account to the credit bureausWe have attached a letter confirming the account is deleted from Mr***’ credit and now consider this to be a closed issue Sincerely, The Complaint Response Team at North American Recovery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Revdex.com: Thank you for forwarding the complaint of Mrs*** ***, this shall serve as our official responseIn Mrs***’ complaint, she alleges that she does not have a contract with our office, she has disputed the account with our office, and she does not have equipment from our office eitherWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterMrs*** has an account assigned to our office, because she failed to pay the original creditor, our client, in a timely fashionThe original creditor that provided services to Mrs*** is Crest Financial Services LLC. Our office did receive a dispute from Mrs*** on May 23rd, Our office investigated Mrs***’ dispute and responded with the results of our investigation and account details on June 6th, Since obtaining this complaint, our office has obtained a more detailed ledger and also an agreement signed by Mrs***We have attached those documents to this responseWhen Mrsdisputed her account with our office , she indicated that she wanted a cease communicationOur office will respect that requestAs an act of kindness, we would like to offer a 50% settlement of $to Mrs***Our settlement offer is good until August 21st, We would like to encourage Mrs*** to submit payment on her account through our secure website, https://www.paynar.com//As an additional act of kindness, we have deleted the account from Mrs***’ creditWe now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Revdex.com:Thank you for forwarding the complaint response rejection of Mrs*** ***, this shall serve as our official responseIn Mrs***’s rejection, she indicates that she accepts that our office has requested a credit deletion of the account and that we will cease communicationMrs*** then indicates that she is rejecting the amount owed and would like to reach a settlement.We have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe are willing to work with Mrs*** and invite her to contact our office to discuss a possible and reasonable solution.Sincerely,The Complaint Response Team at North American Recovery
Complaint: ***
I am rejecting this response because: I have filed a complaints
With the FTC and CBPAAs advised in my first complaintI dont owe nor do I know who NAR is, thetefore thr debtIs not mind and should be removed off of my credit reportNAR should be receiving a better from the Federal Trade Commission soon
Sincerely,
*** ***
Dear Revdex.com: Thank you for forwarding the rejection of Mrs*** ***, this shall serve as our official responseIn Mrs***’s rejection, she alleges that both our office and our attorneys, Olson S***, continue to pretend that we are a reputable business operating with high ethics and standards, but that is not the caseMrs*** continues her rejection with numerous allegations that are degrading, but are untrue and not factualLastly, Mrs*** alleges that our office has refused to provide a receiptOur office has received total complaints between Mrs*** and her spouse through multiple venuesOn our previous response, we provided Mrs*** a Settled in Full Letter on letterhead that showed a zero balanceOur office has now provided another document attached to this response that will also show a zero balanceWe reaffirm that we have operated within the full scope of all state and federal lawsWe request that these and libelous statements made against our office stop immediatelySincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mrs*** ***, this shall serve as our official responseIn Mrs***’s complaint, she alleges that our office placed an account on her credit report, she has no contract with our office, and requests the account be deleted from her
credit reportWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterMrs*** has an account assigned to our office, because she failed to pay the original creditor, our client, in a timely fashionThe original creditor that provided to services to Mrs*** is Crest Financial Services LLCOur office has obtained a detailed ledger and signed agreement by Mrs***, we have attached them to this responseOur office understands Mrs*** would like a cease communicationWe will respect that request and we haave added her phone number to our do not call listAs an act of kindness, we would like to offer Mrs*** a 50% settlement of $Additionally, our office has deleted the account from Mrs***’s credit reportWe would like to encourage Mrs*** to submit her payment through our secure website, https://www.paynar.com//We now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Ms*** ***, this shall serve as our official responseIn Ms***’s complaint, she alleges to have never been contacted by our company, she was then contacted regarding a negative mark on her credit report, and she attempted to contact
our office after finding our number on googleMs*** then claims to have been hung up on multiple times, forced to wait and minutes to speak with anyone, our office closed on her, and our representative was rudeMs*** indicates she will pay the bills that she owes, but is concerned this account will not be removed from her creditLastly, Ms*** indicates she is disgusted by our professionalismWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterOur office sent Ms*** a first notice on February 6th, and did not receive a mail returnWe also attempted to call Ms*** times between February 8th, and March 8th, without receiving any calls in returnThe number we called was ###-###-####This number was provided by Ms*** to Emergency Physicians at Porter when she received services from them and also matches the number on her complaintWe have listed each phone call and the results of each call belowDate: Time: Result: February 8th, 4:P.M No Answer February 13th, 11:A.M No Answer February 15th, 10:A.M No Answer February 16th, 4:P.MNo Answer February 17th, 10:A.MNo Answer February 21st, 3:P.MNo Answer February 22nd, 9:A.MNo Answer February 23rd, 11:A.MNo Answer February 24th, 3:P.MNo Answer February 27th, 11:A.MNo Answer February 28th, 11:A.MNo Answer March 3rd, 10:A.MNo Answer March 6th, 11:A.MNo Answer March 7th, 9:A.MNo Answer March 8th, 10:A.MNo Answer We believe the phone calls Ms*** has referenced in her complaint were with a different collection agency that has a similar nameWe have actually never spoken with Ms*** and she has not communicated with anyone in our officeThere is a different North American Recovery located in Texas and consumers regularly confuse their office with oursOur office prides ourselves with being professional and treating all people with respectWe would like to invite Ms*** to call our office at ###-###-####We can assure Ms*** that she will be treated professionally and with respectWe also have an online payment option, our website is https://www.paynar.com//We are willing to delete the account from Ms***’s credit upon payment in fullWe now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint response rejection of Mr. [redacted]. This shall serve as our official response. In Mr. [redacted]’ most recent rejection, he claims there is no third party listed on the account. Mr. [redacted] also indicates the phone call where Mr. [redacted] confirmed his address was not attached to our previous response. Mr. [redacted] claims his signature does not match the correspondence we received from him and that the account numbers do not match. Our office has conducted a thorough investigation into the rejection presented by Mr. [redacted]. We are still confident that we have not violated any state or federal laws. We would like to provide additional information that can help shed light on our interactions regarding this matter and provide clarification to Mr. [redacted]’ remaining concerns. A third party is someone that is not a consumer to a debt, therefore is not responsible or listed on the account. In this case, it was a neighbor that confirmed Mr. [redacted]’ address on January 22nd, 2015. We understand Mr. [redacted] may not have been familiar with that terminology and we believe our explanation should resolve his concern regarding that particular issue. We apologize that Mr. [redacted] was not able to listen to the phone call we had with him on November 13th, 2015. We have re attached the phone call for his convenience. Our representative did in fact confirm he was living at [redacted]. That is an address we did send letters to, we discussed this and provided documentation in our previous responses. The letter we received from Mr. [redacted] on November 16th, 2015 does have the correct number listed. The letter referenced the number in the first paragraph as [redacted]. The reference/debtor number in our office for Mr. [redacted] is [redacted] and the account number for this account is [redacted]. The correspondence has both numbers listed and merged together; it is common for the accounts to be reported to the credit bureaus that way. We understand Mr. [redacted] was not familiar with how things work with our office and we believe this explanation will resolve his concern on this issue as well. We would also like to inform Mr. [redacted] that his signature may not have matched, because it is common for credit repair companies to send letters for their clients. It is possible that Mr. [redacted] hired some type of credit repair company in the past and they sent it for him. We have already deleted the account from Mr. [redacted]’ credit report per his initial complaint and met his requests to a reasonable extent. We trust this response will clarify the remainder of Mr. [redacted]’ concerns and we now ask that Mr. [redacted] put forth an equal effort on coming to a resolution. We would like to ask once more that Mr. [redacted] contact our attorney’s office, Olson S[redacted], at (801) 363-9966 and get set up on a payment plan that he can manage. We now consider this to be a closed issue. Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mrs. [redacted], this shall serve as our official response. In Mrs. [redacted]’s complaint, she alleges that she does not have a contract with our office, she did not receive services from our office, and we have reported an account with the...
credit bureaus. Next Mrs. [redacted] alleges to have requested verification of the debt, but our office did not respond with adequate documents. Lastly, Mrs. [redacted] alleges that our office is not a licensed collection agency in the state of Florida. Mrs. [redacted] claims that she is not obligated to pay, because we do not have an agreement nor have we provided adequate proof. Mrs. [redacted] is requesting that we remove the negative report, cease communication, and remove her personal information. We have conducted a thorough investigation into this matter. We have determined that our office has not violated any state or federal laws. We would like to provide additional information that can help shed light on our interactions regarding this matter. Mrs. [redacted] has an account assigned to our office, because she failed to pay the original creditor, our client, in a timely fashion. The original creditor that provided services to Mrs. [redacted] is Crest Financial Services LLC. Our office did receive a dispute from Mrs. [redacted] on September 15th , 2017. Our office investigated Mrs. [redacted]’s dispute and responded with the results of our investigation and account details on September 21st, 2017. Since obtaining this complaint, our office has obtained a more detailed ledger and also an agreement signed by Mrs. [redacted]. We have attached those documents to this response. Our office would like to confirm that we are able to collect this debt. We are a completely legitimate collection agency and our address is 1600 West 2200 South Suite 410, West Valley City, UT 84119. We will respect Mrs. [redacted]’s request for a cease communication and we have added her number to our do not call list. We respectfully request that Mrs. [redacted] fulfill her responsibility to pay this account. As an act of kindness, we have deleted the account from Mrs. [redacted]’s credit report. We now consider this complaint to be a closed issue. Sincerely, The Complaint Response Team at North American Recovery
Complaint: [redacted]
I am accepting part of the response that they will delete the information from the credit bureau and they will cease all contact info. I am rejecting the $1,028 amount that they want me to pay. We can reach a settlement for a percentage of the original signed for amount that was signed for 3 years ago.
Sincerely,
[redacted]
Dear Revdex.com: Thank you for forwarding the complaint of Mrs. [redacted], this shall serve as our official response. In Mrs. [redacted]’ complaint, she alleges that she does not have a contract with our office and is not liable for collection of this debt from Crest Financial Services LLC. We have conducted...
a thorough investigation into this matter. We have determined that our office has not violated any state or federal laws. We would like to provide additional information that can help shed light on our interactions regarding this matter. Mrs. [redacted] has an account assigned to our office, because she failed to pay the original creditor, our client, in a timely fashion. Our office has obtained a detailed ledger and signed agreement by Mrs. [redacted], we have attached them to this response. Our conclusion from this investigation is that Mrs. [redacted]’s complaint is invalid and unfounded. Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com, Thank you for forwarding the complaint regarding [redacted]. This shall serve as our official response to his complaint. In his complaint, Mr. [redacted] alleges that we reported against his credit without contacting him. Mr. [redacted] also claims that he never used the client that we...
represent and that he was deployed in Japan during the alleged service. Lastly, Mr. [redacted] alleges that his account in our office is a fraudulent claim for payment. Mr. [redacted]’ desired resolution in this matter is to have the account deleted from all of his credit reports. We have conducted a thorough investigation into Mr. [redacted]’ allegations. Our office sent Mr. [redacted] a first notice on June 6th, 2016 and we did not report to his credit until July 15th, 2016. We received communication from our client on 07/26/16 indicating that Mr. [redacted] paid the account in full directly to our client. As an act of kindness, we have stopped reporting this account to Mr. [redacted]’s credit report. We have taken the liberty of sending Mr. [redacted] confirmation of this and invite him to contact our office should there be any questions. We now consider this to be a closed issue and trust this complaint will be forwarded to the correct department for review. Sincerely, The Complaint Response Team at North American Recovery