Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ We were never on Mr [redacted] 's property nor did we do any damage to his systemThe closest we came to his property line was feetWe did send a manager out on 5-to look at this, and our customer agreed we could not of done any damage to his neighbors system and he would resolve this with Mr [redacted] That was the last we heard about the complaintPlease note: there have been multiple contractors working on these properties due to sewer line construction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not surprised by the responseAfter all, the owner promised me a return call which I never receivedI will repair the damage caused by this company on my own - and make sure that I tell everyone I can about the lack of response from this poorly run company Final Business Response / [redacted] (4000, 13, 2015/07/20) */ We dispute the accusation that we did not respondMr [redacted] called on May 8th and we sent a company representative to the site within hoursMr [redacted] stated on the phone that he would be home but he was not thereWe went over the issue with our customer (his neighbor)Our customer confirmed that we had nothing to do with the issue and he said he would resolve it with his neighborThat was the last we had heard from him until we received a letter from the Revdex.com on June 16thOnce we received the Revdex.com letter we followed protocol and had no contact with the complaintant We strongly disagree and take offense to the statement from Mr [redacted] that we are a poorly run companyNaragon has been in business for years and has provided services to thousands of customers and in all that time we have had only a handful of Revdex.com complaints, I believe this will be number threeWe have an A+ rating from the Revdex.com and other rating servicesWe are active members of our communities and donate time and money to many local charitiesWe take pride in our family name, our good reputation and our honest dealings in all business mattersWe have worked very hard to protect our good name and will continue to do soWe highly caution Mr [redacted] in his threat to say untruths about our company We are not unsympathetic to Mr [redacted] s problem but the facts are; we were never on his property, he has no idea when or who caused the problem, we responded very quickly to his phone call, he chose not to meet us on May 8th , and he chose to handle this through the Revdex.com and not with us
Initial Business Response /* (1000, 5, 2015/06/16) */
We were never on Mr. [redacted]'s property nor did we do any damage to his system. The closest we came to his property line was 4 feet. We did send a manager out on 5-8 to look at this, and our customer agreed we could not of done any damage to his...
neighbors system and he would resolve this with Mr. [redacted]. That was the last we heard about the complaint. Please note: there have been multiple contractors working on these properties due to sewer line construction.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not surprised by the response. After all, the owner promised me a return call which I never received. I will repair the damage caused by this company on my own - and make sure that I tell everyone I can about the lack of response from this poorly run company.
Final Business Response /* (4000, 13, 2015/07/20) */
We dispute the accusation that we did not respond. Mr. [redacted] called on May 8th and we sent a company representative to the site within 4 hours. Mr. [redacted] stated on the phone that he would be home but he was not there. We went over the issue with our customer (his neighbor). Our customer confirmed that we had nothing to do with the issue and he said he would resolve it with his neighbor. That was the last we had heard from him until we received a letter from the Revdex.com on June 16th. Once we received the Revdex.com letter we followed protocol and had no contact with the complaintant.
We strongly disagree and take offense to the statement from Mr. [redacted] that we are a poorly run company. Naragon has been in business for 31 years and has provided services to thousands of customers and in all that time we have had only a handful of Revdex.com complaints, I believe this will be number three. We have an A+ rating from the Revdex.com and other rating services. We are active members of our communities and donate time and money to many local charities. We take pride in our family name, our good reputation and our honest dealings in all business matters. We have worked very hard to protect our good name and will continue to do so. We highly caution Mr. [redacted] in his threat to say untruths about our company.
We are not unsympathetic to Mr. [redacted]s problem but the facts are; we were never on his property, he has no idea when or who caused the problem, we responded very quickly to his phone call, he chose not to meet us on May 8th , and he chose to handle this through the Revdex.com and not with us.
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ We were never on Mr [redacted] 's property nor did we do any damage to his systemThe closest we came to his property line was feetWe did send a manager out on 5-to look at this, and our customer agreed we could not of done any damage to his neighbors system and he would resolve this with Mr [redacted] That was the last we heard about the complaintPlease note: there have been multiple contractors working on these properties due to sewer line construction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not surprised by the responseAfter all, the owner promised me a return call which I never receivedI will repair the damage caused by this company on my own - and make sure that I tell everyone I can about the lack of response from this poorly run company Final Business Response / [redacted] (4000, 13, 2015/07/20) */ We dispute the accusation that we did not respondMr [redacted] called on May 8th and we sent a company representative to the site within hoursMr [redacted] stated on the phone that he would be home but he was not thereWe went over the issue with our customer (his neighbor)Our customer confirmed that we had nothing to do with the issue and he said he would resolve it with his neighborThat was the last we had heard from him until we received a letter from the Revdex.com on June 16thOnce we received the Revdex.com letter we followed protocol and had no contact with the complaintant We strongly disagree and take offense to the statement from Mr [redacted] that we are a poorly run companyNaragon has been in business for years and has provided services to thousands of customers and in all that time we have had only a handful of Revdex.com complaints, I believe this will be number threeWe have an A+ rating from the Revdex.com and other rating servicesWe are active members of our communities and donate time and money to many local charitiesWe take pride in our family name, our good reputation and our honest dealings in all business mattersWe have worked very hard to protect our good name and will continue to do soWe highly caution Mr [redacted] in his threat to say untruths about our company We are not unsympathetic to Mr [redacted] s problem but the facts are; we were never on his property, he has no idea when or who caused the problem, we responded very quickly to his phone call, he chose not to meet us on May 8th , and he chose to handle this through the Revdex.com and not with us
Initial Business Response /* (1000, 5, 2015/06/16) */
We were never on Mr. [redacted]'s property nor did we do any damage to his system. The closest we came to his property line was 4 feet. We did send a manager out on 5-8 to look at this, and our customer agreed we could not of done any damage to his...
neighbors system and he would resolve this with Mr. [redacted]. That was the last we heard about the complaint. Please note: there have been multiple contractors working on these properties due to sewer line construction.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not surprised by the response. After all, the owner promised me a return call which I never received. I will repair the damage caused by this company on my own - and make sure that I tell everyone I can about the lack of response from this poorly run company.
Final Business Response /* (4000, 13, 2015/07/20) */
We dispute the accusation that we did not respond. Mr. [redacted] called on May 8th and we sent a company representative to the site within 4 hours. Mr. [redacted] stated on the phone that he would be home but he was not there. We went over the issue with our customer (his neighbor). Our customer confirmed that we had nothing to do with the issue and he said he would resolve it with his neighbor. That was the last we had heard from him until we received a letter from the Revdex.com on June 16th. Once we received the Revdex.com letter we followed protocol and had no contact with the complaintant.
We strongly disagree and take offense to the statement from Mr. [redacted] that we are a poorly run company. Naragon has been in business for 31 years and has provided services to thousands of customers and in all that time we have had only a handful of Revdex.com complaints, I believe this will be number three. We have an A+ rating from the Revdex.com and other rating services. We are active members of our communities and donate time and money to many local charities. We take pride in our family name, our good reputation and our honest dealings in all business matters. We have worked very hard to protect our good name and will continue to do so. We highly caution Mr. [redacted] in his threat to say untruths about our company.
We are not unsympathetic to Mr. [redacted]s problem but the facts are; we were never on his property, he has no idea when or who caused the problem, we responded very quickly to his phone call, he chose not to meet us on May 8th , and he chose to handle this through the Revdex.com and not with us.