Nardy Honda

In response to this complaint from [redacted] , we arranged for his CRV to be inspected by Joseph E [redacted] , a Field Technical Specialist Parts and Service Operations for American HondaHonda acknowledges that some Honda CRVs have a vibration and issued Service Bulletin [redacted] to Honda Dealers on December *, After performing the prescribed procedure, MrE [redacted] test drove [redacted] CRV and deemed the vibration to be correctedAccordingly, Honda will take no further actionSincerely,Richard L***General ManagerNardy Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Service director [redacted] called me on Thursday ** and said he canceled that appointment with the field engineer so that is a complete and utter LIE. I sat down and spoke with Tim about this yesterday and was not happy with answers to any of my problems with this car. Honda never answered the part of my complaint about the video sent to them in April and shown on youtube by Honda Corp USA  admitting problems with this car. Answer that part of the complaint please.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to this complaint from [redacted], we arranged for his CRV to be inspected by Joseph E[redacted], a Field Technical Specialist Parts and Service Operations for American Honda. Honda acknowledges that some 2015 Honda CRVs have a vibration and issued Service Bulletin [redacted] to Honda Dealers...

on December *, 2015. After performing the prescribed procedure, Mr. E[redacted] test drove [redacted] CRV and deemed the vibration to be corrected. Accordingly, Honda will take no further action. Sincerely,Richard L[redacted]General ManagerNardy Honda

Review: We leased a vehicle from Nardy honda. After signing the contract and taking our vehicle home we were asked to come in the next day to have the contract modified.

We asked them why and they told us that they had put some numbers in the wrong line. We asked them to put their request in writing and sign and date it. They

refused to do that and suggested we come in with the original contract, they will rip it up in front of us and give us a new one. We refused to have the contract

modified and so we requested a copy of the contract sent to the leinholder and when we received the contract we found that our initials were forged on it

and numbers were changed. We are very upset that they would go to the extreme like this as to forge a customers initials on a binding contract.Desired Settlement: A letter of apology and our original contract to be redone just as it was initially with the terms we agreed upon

and signed that day (October **, 2013). If not we would like our down payment returned and the optionto return the car back to Nardy

Business

Response:

To whom it may concern:

After speaking with the [redacted]'s, they indicated that they would like to return their vehicle and have no further obligation to Honda Financial Services. In the spirit of goodwill, we agreed to honor their request. The [redacted]'s returned the vehicle on 11/**/13 and we issued a full refund. For the record, the alteration to their contract was merely a description disclosure correction. The Tire and Wheel Protection and Lo-Jack that they purchased was recorded on the Vehicle Service Contract line, which is incorrect. Those products must appear on the "Other Products" line of the lease contract. This error was not discovered during the delivery process. There was no financial change to their contract, what-so-ever. This was simply a description disclosure issue that the financial institution insisted be corrected.

We are pleased that the [redacted]'s left the dealership happy with the resolution and hope to see them again in the future.

Respectfully,

Nardy Honda

October **, 2015
Revdex.com of Metropolitan New York
** [redacted]

To: The Revdex.com
From: [redacted]
Re: Nardy Honda of Smithtown
To whom it may concern,
I am writing on behalf of my father *. My father brought in his 2003 Honda Civic to Nardy Honda for a NY State Inspection. He waited while the mechanic performed the inspection. After approximately two hours my father was advised that the car would not pass inspection because it needed 2 front struts and 2 front lower ball joints at a cost of $1,327.96 plus tax. He was told that the struts were leaking. My dad said he did not want to make that kind of investment in a car that was twelve years old. The mechanic then told him that he wouldn’t even advise my dad to drive the car home because the struts could break on the way home and my father could get into an accident. My father still wanted to wait. The mechanic then got a sales representative. The representative told him he could give him $1,200.00 towards a new car if he wanted to trade his car in today. (All of this is documented on the receipt my father received.) Needless to say my father was quite upset. He now had a car that would be out of inspection on October [redacted] and was extremely nervous about driving the car because of the scare tactics the mechanic and sales associate used.
My father called us when he got home. We told him we would take the car to our mechanic in Huntington. Our mechanic was outraged when he inspected the car. Not only could he tell from the computer that the car had passed inspection at Nardy, the struts were not leaking! The struts were in fine condition for local driving as my parents only put 3 to 4 thousand miles per year on the car. He also advised them that the car was in great running condition and in his opinion with 64,627 miles it would run for many more years without major repairs. Again, I need to state our mechanic was outraged as am I!
I am not sure if Nardy’s policy is to take advantage of an older person or if they just take advantage of all of their customers. In addition to not giving my father the inspection sticker they charged him $37.00 for the inspection. Again, my mechanic said there was no reason not to pass this car. The emissions were fine and there were no safety concerns.
I hope you can follow-up on this complaint. It is my hope that by reporting Nardy of Smithtown that they stop encouraging employees to use scare tactics and to take advantage of their customers. If you need any further information, my contact information is below.
Sincerely,

Review: On 2/**/2007 while picking up my new Honda CR-V at Nardy Honda, I was told to purchase the "Honda Care extended warranty" through Signet Financial Group. The salesman stated it would be in my best interest to purchase this policy and that in seven years I would be refunded the entire $1.695. if I did not ever use the warranty, as stated on the contract. I never used the warranty and attempted to get my refund and was told Signet Financial was out of business. I signed a contract with both Signet and Nardy Honda based on their statements and in good faith. Nardy Honda has told me they are not responsible in any way and have no responsibility in this matter.Desired Settlement: I want Nardy Honda to honor their word and signed contract. For them to claim no connection or responsibility for this in view of their signed contracts and assurance of a refund is wrong and unfair.

Business

Response:

Dear [redacted],

The [redacted] contract clearly and prominently states on the front of the contract that the contract is solely between you and [redacted]. It goes on to expressly state that the dealer has no obligation what-so-ever. This issue has already been brought before the court and the decision was rendered in favor of the defendant, the dealer. Although it is rare, insurance companies can become insolvent and declare bankruptcy as did [redacted], victimizing the customer and dealership. The dealership acts as an agent between the customer and insurance company as is usual and customary in the sale and purchase of many insurance products, whether they be life insurance, medical insurance, auto insurance, etc. If, for example, someone purchases a $500,000, 20 year term life insurance policy through an agent and faithfully makes timely premium payments to the insurance company for 18 years. The insurance company files for bankruptcy in the 19th year and soon afterward the covered individual passes away. The beneficiaries could not seek remedy from the insurance agent, just because the agent arranged the transaction. Imagine holding the insurance agent responsible to pay $500,000 to the beneficiaries when he only earned a relatively small commission. Agents would cease to exist. The only recourse is with the insurance company through the bankruptcy courts.

I understand that you feel you are being treated unfairly, but attempting to hold the agent or dealer responsible is not a fair or right remedy. What I can say is that, on your next service visit or next vehicle purchase, we will do everything reasonably possible to help restore your faith in Nardy Honda. Anything we do would have no direct or indirect relationship to your [redacted] issue, but merely a goodwill gesture on our part.

Please ask for me directly and I will personally oversee our goodwill assistance.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have read the response from Nardy Honda and am very disappointed. They sell a product, collect the fee, sign the contract and then state "we are not responsible". Class action lawsuits in both California and Oregon have found dealerships liable, at least for the amount they profited. These service contracts were highly recommended by Nardy Honda salespeople and the refund policy was emphasized. When Signet Financial declared bankruptcy in 2009, did Nardy Hond notify me that my contract was no longer valid? I realize a full refund may not be possible, but to tell me they have nothing to do with a this matter is just disingenuous. They took their profits and sold as many of these service contracts as possible and the customer gets nothing. I plan to pursue every avenue available to me to be fairly compensated and let the public know how Nardy Honda operates. Thank you for your help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought 2015 Honda CR-V in on June **, 2015 and have had many vibration problems with the car. It was been to the dealership 4 times and a total of 10 days to try and fix the problems and the vibration only became worst. The service director is calling it a characteristic of the car and nothing else can be done. However Honda Corp USA came out with a video in April 2015 admitting there where vibration issues with the car and sent the video to each dealership and also posted it on you tube. I was never shown this video or told of any vibration problems when I bought the car and absolutely never would have purchased it knowing these issues.Desired Settlement: I would like a full refund.

Business

Response:

In response to this complaint from [redacted], we arranged for his CRV to be inspected by Joseph E[redacted], a Field Technical Specialist Parts and Service Operations for American Honda. Honda acknowledges that some 2015 Honda CRVs have a vibration and issued Service Bulletin [redacted] to Honda Dealers on December *, 2015. After performing the prescribed procedure, Mr. E[redacted] test drove [redacted] CRV and deemed the vibration to be corrected. Accordingly, Honda will take no further action. Sincerely,Richard L[redacted]General ManagerNardy Honda

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Service director [redacted] called me on Thursday ** and said he canceled that appointment with the field engineer so that is a complete and utter LIE. I sat down and spoke with Tim about this yesterday and was not happy with answers to any of my problems with this car. Honda never answered the part of my complaint about the video sent to them in April and shown on youtube by Honda Corp USA admitting problems with this car. Answer that part of the complaint please.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,