Dear Revdex.com: Thank you for forwarding the complaint of Mrs [redacted] , this shall serve as our official responseIn Mrs [redacted] ’ complaint, she alleges that we have called at all hours of the day and we will not leave a voicemailMrs [redacted] claims we then called her neighbors, that it is not right, and she is unsure if that is illegalMrs [redacted] says that she emailed us asking about her account and asked us not to contact her neighbors, but did not hear backMrs [redacted] claims that she is angry, embarrassed, and does not understand how we got her neighbor’s informationLastly, Mrs [redacted] claims this is unethicalWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterWe sent Mrs [redacted] a first notice on May 23rd, 2017, but unfortunately we received no responseWe then attempted to call Mrs [redacted] on July 7th, at 12:P.MWe were unable to speak with Mrs [redacted] , because she did not answerWe then called a neighbor on July 7th, at 12:PM in an attempt to confirm we had the correct information for Mrs [redacted] We obtained her neighbor’s information through an information database similar to white pagesThe neighbor asked for their number to be removed and informed us she would have Mrs [redacted] ’ call us backWe have added that phone number to our do not call list and we have not attempted to call that number since that request was madeWe then received a missed call from Mrs [redacted] on July 7th, at 1:PMWe returned Mrs [redacted] ’ call at 1:PMMrs [redacted] was upset that we called her neighbor and claimed it was illegalOur representative informed her it is not against the law, because she did not divulge private information Mrs [redacted] did not send us an email, that allegation was falseInstead Mrs [redacted] provided her email information and agreed to pay her accountAll communication that was made regarding Mrs [redacted] ’ account were attempts to contact Mrs [redacted] or confirm that we have the correct informationWe did not divulge any private information to third partiesOur office can assure Mrs [redacted] that we will honor her request that we not call her anymoreOur office would like to inform Mrs [redacted] that we will not call her neighbor anymore, because her neighbor also made the same requestOur office respects “no call” requests when they are made by the owner of the phone numberWe would also like to inform Mrs [redacted] that we did not make phone calls to anyone after they asked not to be called anymoreWe consider this to be a closed issue and trust this will be forwarded to the correct department for review Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com, Thank you for forwarding the complaint regarding [redacted] This shall serve as our official response to his complaintIn his complaint, Mr [redacted] alleges that we reported against his credit without contacting himMr [redacted] also claims that he never used the client that we represent and that he was deployed in Japan during the alleged serviceLastly, Mr [redacted] alleges that his account in our office is a fraudulent claim for paymentMr [redacted] ’ desired resolution in this matter is to have the account deleted from all of his credit reportsWe have conducted a thorough investigation into Mr [redacted] ’ allegationsOur office sent Mr [redacted] a first notice on June 6th, and we did not report to his credit until July 15th, We received communication from our client on 07/26/indicating that Mr [redacted] paid the account in full directly to our clientAs an act of kindness, we have stopped reporting this account to Mr [redacted] ’s credit reportWe have taken the liberty of sending Mr [redacted] confirmation of this and invite him to contact our office should there be any questionsWe now consider this to be a closed issue and trust this complaint will be forwarded to the correct department for review Sincerely, The Complaint Response Team at North American Recovery
Complaint: [redacted] I am rejecting this response because:I was provided no goods or services from North American Recovery, and have no contract with this collection agency Sincerely, [redacted]
Dear Revdex.com: Thank you for forwarding the complaint of Mr [redacted] , this shall serve as our official responseIn Mr [redacted] ’ complaint, he alleges that he was never made aware of any contract between our company and himselfMr [redacted] also alleges the account does not belong to himWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matter.Mr [redacted] has an account assigned to our office, because he failed to pay the original creditor, our client, in a timely fashionThe original creditor that provided services to Mr [redacted] is Crest Financial Services LLC Since obtaining this complaint, our office has obtained an agreement signed by Mr [redacted] We have attached the signed agreement along with an itemized statement showing the charges that Mr [redacted] neglected to pay our clientBased on our investigation, we have determined that Mr [redacted] ’ allegations are and untrueNorth American Recovery prides itself in having a stellar reputation that has been built over years of businessWe have been an honest and fair member of the business communityWe expect Mr [redacted] to apologize for his statements and remit a letter of apology to our officeWe also respectfully expect the Revdex.com to delete this complaint from their website due to the fact that these allegations are and untrue; they fall under the conditions of liablePlease, let us know at your earliest convenience that his has taken place and we look forward to the letter of apology from Mr [redacted] Sincerely, The Complaint Response Team at North American Recovery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear Revdex.com: Thank you for forwarding the complaint of Mrs [redacted] , this shall serve as our official responseIn Mrs [redacted] ’s complaint, she claims we are not providing her with what she has requested, we have called her and asked her to pay the debt, and we will not listenMrs [redacted] claims we have noted her dispute as frivolous without due diligence and investigatingMrs [redacted] would like things handled accurately, correctly, and wants us to communicate effectively and provide accurate up to date information with herWe have conducted a thorough investigation into this matter and have decided to cancel the account in our officeWe understand these situations can be emotionally charged and we apologize for any frustration that Mrs [redacted] may have experiencedWe now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com: Thank you for forwarding the complaint of Mrs [redacted] , this shall serve as our official responseIn Mrs [redacted] ’ complaint, she alleges that we have called at all hours of the day and we will not leave a voicemailMrs [redacted] claims we then called her neighbors, that it is not right, and she is unsure if that is illegalMrs [redacted] says that she emailed us asking about her account and asked us not to contact her neighbors, but did not hear backMrs [redacted] claims that she is angry, embarrassed, and does not understand how we got her neighbor’s informationLastly, Mrs [redacted] claims this is unethicalWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matterWe sent Mrs [redacted] a first notice on May 23rd, 2017, but unfortunately we received no responseWe then attempted to call Mrs [redacted] on July 7th, at 12:P.MWe were unable to speak with Mrs [redacted] , because she did not answerWe then called a neighbor on July 7th, at 12:PM in an attempt to confirm we had the correct information for Mrs [redacted] We obtained her neighbor’s information through an information database similar to white pagesThe neighbor asked for their number to be removed and informed us she would have Mrs [redacted] ’ call us backWe have added that phone number to our do not call list and we have not attempted to call that number since that request was madeWe then received a missed call from Mrs [redacted] on July 7th, at 1:PMWe returned Mrs [redacted] ’ call at 1:PMMrs [redacted] was upset that we called her neighbor and claimed it was illegalOur representative informed her it is not against the law, because she did not divulge private information Mrs [redacted] did not send us an email, that allegation was falseInstead Mrs [redacted] provided her email information and agreed to pay her accountAll communication that was made regarding Mrs [redacted] ’ account were attempts to contact Mrs [redacted] or confirm that we have the correct informationWe did not divulge any private information to third partiesOur office can assure Mrs [redacted] that we will honor her request that we not call her anymoreOur office would like to inform Mrs [redacted] that we will not call her neighbor anymore, because her neighbor also made the same requestOur office respects “no call” requests when they are made by the owner of the phone numberWe would also like to inform Mrs [redacted] that we did not make phone calls to anyone after they asked not to be called anymoreWe consider this to be a closed issue and trust this will be forwarded to the correct department for review Sincerely, The Complaint Response Team at North American Recovery
Dear Revdex.com, Thank you for forwarding the complaint regarding [redacted] This shall serve as our official response to his complaintIn his complaint, Mr [redacted] alleges that we reported against his credit without contacting himMr [redacted] also claims that he never used the client that we represent and that he was deployed in Japan during the alleged serviceLastly, Mr [redacted] alleges that his account in our office is a fraudulent claim for paymentMr [redacted] ’ desired resolution in this matter is to have the account deleted from all of his credit reportsWe have conducted a thorough investigation into Mr [redacted] ’ allegationsOur office sent Mr [redacted] a first notice on June 6th, and we did not report to his credit until July 15th, We received communication from our client on 07/26/indicating that Mr [redacted] paid the account in full directly to our clientAs an act of kindness, we have stopped reporting this account to Mr [redacted] ’s credit reportWe have taken the liberty of sending Mr [redacted] confirmation of this and invite him to contact our office should there be any questionsWe now consider this to be a closed issue and trust this complaint will be forwarded to the correct department for review Sincerely, The Complaint Response Team at North American Recovery
Complaint: [redacted] I am rejecting this response because:I was provided no goods or services from North American Recovery, and have no contract with this collection agency Sincerely, [redacted]
Dear Revdex.com: Thank you for forwarding the complaint of Mr [redacted] , this shall serve as our official responseIn Mr [redacted] ’ complaint, he alleges that he was never made aware of any contract between our company and himselfMr [redacted] also alleges the account does not belong to himWe have conducted a thorough investigation into this matterWe have determined that our office has not violated any state or federal lawsWe would like to provide additional information that can help shed light on our interactions regarding this matter.Mr [redacted] has an account assigned to our office, because he failed to pay the original creditor, our client, in a timely fashionThe original creditor that provided services to Mr [redacted] is Crest Financial Services LLC Since obtaining this complaint, our office has obtained an agreement signed by Mr [redacted] We have attached the signed agreement along with an itemized statement showing the charges that Mr [redacted] neglected to pay our clientBased on our investigation, we have determined that Mr [redacted] ’ allegations are and untrueNorth American Recovery prides itself in having a stellar reputation that has been built over years of businessWe have been an honest and fair member of the business communityWe expect Mr [redacted] to apologize for his statements and remit a letter of apology to our officeWe also respectfully expect the Revdex.com to delete this complaint from their website due to the fact that these allegations are and untrue; they fall under the conditions of liablePlease, let us know at your earliest convenience that his has taken place and we look forward to the letter of apology from Mr [redacted] Sincerely, The Complaint Response Team at North American Recovery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear Revdex.com: Thank you for forwarding the complaint of Mrs [redacted] , this shall serve as our official responseIn Mrs [redacted] ’s complaint, she claims we are not providing her with what she has requested, we have called her and asked her to pay the debt, and we will not listenMrs [redacted] claims we have noted her dispute as frivolous without due diligence and investigatingMrs [redacted] would like things handled accurately, correctly, and wants us to communicate effectively and provide accurate up to date information with herWe have conducted a thorough investigation into this matter and have decided to cancel the account in our officeWe understand these situations can be emotionally charged and we apologize for any frustration that Mrs [redacted] may have experiencedWe now consider this to be a closed issueSincerely, The Complaint Response Team at North American Recovery