Hello, This matter has been resolved with the guest directly during the "following Monday" as identified in the complaint. We were able to resolve the conflict with the guest when they called on the same following Monday. The original booking was made under the prior owner and the revenue...
was collect by the prior owner. However, since the guest didn't want to wait for the refund to processed by the prior owner we went ahead as the new owner even though we didn't collect the revenue and provided the refund back to guest as a courtesy and the guest was promptly informed regarding this matter. Therefore, this is no longer an open item. The guest has been refunded from us on the revenue that was collected by the prior owner. Thanks,[redacted]. Narrow Gauge Inn.
We plan to give a full refund and call the customer back
Hello, This matter has been resolved with the guest directly during the "following Monday" as identified in the complaint. We were able to resolve the conflict with the guest when they called on the same following Monday. The original booking was made under the prior owner and the revenue...
was collect by the prior owner. However, since the guest didn't want to wait for the refund to processed by the prior owner we went ahead as the new owner even though we didn't collect the revenue and provided the refund back to guest as a courtesy and the guest was promptly informed regarding this matter. Therefore, this is no longer an open item. The guest has been refunded from us on the revenue that was collected by the prior owner. Thanks,[redacted]. Narrow Gauge Inn.