Narrows Heating & Air Conditioning

Complaint: [redacted] I am rejecting this response because: They have not addressed the issue of refusing to provide service to the equipment forcing me to use alternative vendors which will be costlyThey are the service provider listed on the purchased agreement If they do not want to service the equipment they installed, then they need to transfer the warrant to another authorized dealer of my choice and get Trane to agree Why would they nor service equipment they installed? Sincerely, [redacted]

I provided a detailed quote listing the items that were not covered under his TRANE extended warranty and Mr [redacted] chose to go to a different service provider, at that point I DID NOT refuse service, it was his choiceHe moved on to a different service providerHe attempted to return for service again and I encouraged him to go to the dealer that he recently had called