Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that they make some outrageous claim that the warranty expired by 400%. Not even close. Product purchased 12/2015, product proved defective 1/2017. 13 months from purchase. Warranty for parts was 12 months. So, Edgestar not very good at math either as the warranty expired by 8%. 400% would mean the product was 5 years old. What a horrible company.Regards,
[redacted]
Hello, Thank you for contacting us at Edgestar.com. I reviewed your case and attempted to trace the return transit bag with no success. At this time I would like to offer a solution that I believe will remedy this issue. If you agree to remove the Revdex.com dispute I will...
arrange for our system to provide a full credit. The credit will be issued back to you Visa ([redacted]) with in 12 hours of this dispute being removed. If you for any reason receive the transit back to your location then I will ask that you discard of it as you see fit. I will not require the unit to be returned. Please confirm you accept this offer by closing the dispute. Below is my information if you wish to contact me directly. [redacted] Edgestar Sales / Service Manager[redacted]
I am rejecting this response because:
Regards,
[redacted] I feel the second machine that [redacted] warranty gave me was defected. It worked for two months. I think I should have a year warranty from [redacted]. I had two service calls on this with no avail,It has been months. My bathroom smells like mold or mildew from this machine having I guess a little water in it Please help! Iam leaving for vacation in a few minutes will be back Thursday Please do not forget me Thank you
This unit was out of the manufacturer warranty as of 2/21/2015. At that point the unit was under an extended warranty provided by [redacted]. At this point, there is nothing I can do to help this customer. She needs to work with the warranty company.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] my machine smells because it does not work. it worked for two months and I waited several for some action a new maintainence company took over came two times came to my house and did not fix it and I am still waiting to wash my clothes. I am sure the second machine was not new it was reconditioned, I was several months without a machine until better business helped me get another machine months later I am still running to get my clothes washed. Does anyone realize how much money it is to wash a nd dry clothes at a laundramat?I am on a fixed income and disabled I really need someone to help me solve this problem I am definitely taken advantage of. thank you
I'm sorry you had problems with the dehumidifier you purchased on 6/1/2014. The manufacturers warranty on this specific unit is 1 year for parts and 90 days for labor. In this specific instance there was an extended warranty purchased through a 3rd party who would provide support beyond...
the manufacturers warranty period. During this process we do what we can to assist with diagnosis but the decision to repair or replace is ultimately up to the extended warranty company. It does appear the extended warranty made the decision to replace your unit and the replacement unit was delivered on August 26th. If there is anything we as a manufacturer can do to further assist in this process please let us know.
Hello, We apologize if the unit purchased is not operating as designed. I reviewed your order and see that the unit was purchased on April 31, 2014. This will put you outside of our warranty but you do have an extended warranty attached. At this time I will ask that you phone...
New Leaf (extended warranty company) so they may assist you under their contract. Below is their information. http://www.newleafsc.net/servicepro/Phone: 1.855.879.6395I will ask that a copy of your receipt be sent to your email address as you will need that to receive service with New Leaf. We apologize for the issue and appreciate your cooperation. Rudy Edgestar.com
Hello, Thank you for contacting us at [redacted]. We apologize that you have not been able to reach us last week. Our organization experienced high call volumes due to the high temperatures in the north east. Please allow us to reach out to you as early as...
tomorrow the 28th. We will do our best to resolve your issue. Again we apologize for the issue created and appreciate your patience. [redacted] --
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that they make some outrageous claim that the warranty expired by 400%. Not even close. Product purchased 12/2015, product proved defective 1/2017. 13 months from purchase. Warranty for parts was 12 months. So, Edgestar not very good at math either as the warranty expired by 8%. 400% would mean the product was 5 years old. What a horrible company.Regards,
[redacted]
The retailer has reached an agreement and refunded the full purchase price of this unit, plus an additional $100 to help with disposal of this unit.
Hello, Thank you for contacting us at Edgestar.com. I reviewed your case and attempted to trace the return transit bag with no success. At this time I would like to offer a solution that I believe will remedy this issue. If you agree to remove the Revdex.com dispute I will...
arrange for our system to provide a full credit. The credit will be issued back to you Visa ([redacted]) with in 12 hours of this dispute being removed. If you for any reason receive the transit back to your location then I will ask that you discard of it as you see fit. I will not require the unit to be returned. Please confirm you accept this offer by closing the dispute. Below is my information if you wish to contact me directly. [redacted] Edgestar Sales / Service Manager[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I feel the second machine that [redacted] warranty gave me was defected. It worked for two months. I think I should have a year warranty from [redacted]. I had two service calls on this with no avail,It has been months. My bathroom smells like mold or mildew from this machine having I guess a little water in it Please help! Iam leaving for vacation in a few minutes will be back Thursday Please do not forget me Thank you
This unit was out of the manufacturer warranty as of 2/21/2015. At that point the unit was under an extended warranty provided by [redacted]. At this point, there is nothing I can do to help this customer. She needs to work with the warranty company.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] my machine smells because it does not work. it worked for two months and I waited several for some action a new maintainence company took over came two times came to my house and did not fix it and I am still waiting to wash my clothes. I am sure the second machine was not new it was reconditioned, I was several months without a machine until better business helped me get another machine months later I am still running to get my clothes washed. Does anyone realize how much money it is to wash a nd dry clothes at a laundramat?I am on a fixed income and disabled I really need someone to help me solve this problem I am definitely taken advantage of. thank you
I'm sorry you had problems with the dehumidifier you purchased on 6/1/2014. The manufacturers warranty on this specific unit is 1 year for parts and 90 days for labor. In this specific instance there was an extended warranty purchased through a 3rd party who would provide support beyond...
the manufacturers warranty period. During this process we do what we can to assist with diagnosis but the decision to repair or replace is ultimately up to the extended warranty company. It does appear the extended warranty made the decision to replace your unit and the replacement unit was delivered on August 26th. If there is anything we as a manufacturer can do to further assist in this process please let us know.
The unit is operating as designed. We have offered what is available to the customer. We have no further action we can take.
Hello, We apologize if the unit purchased is not operating as designed. I reviewed your order and see that the unit was purchased on April 31, 2014. This will put you outside of our warranty but you do have an extended warranty attached. At this time I will ask that you phone...
New Leaf (extended warranty company) so they may assist you under their contract. Below is their information. http://www.newleafsc.net/servicepro/Phone: 1.855.879.6395I will ask that a copy of your receipt be sent to your email address as you will need that to receive service with New Leaf. We apologize for the issue and appreciate your cooperation. Rudy Edgestar.com
Hello, Thank you for contacting us at [redacted]. We apologize that you have not been able to reach us last week. Our organization experienced high call volumes due to the high temperatures in the north east. Please allow us to reach out to you as early as...
tomorrow the 28th. We will do our best to resolve your issue. Again we apologize for the issue created and appreciate your patience. [redacted] --