N.A.S Trucking

March 9, 2016To Whom It May Concern,I have received the notification today from Revdex.com regarding a former member’s complaint against our establishmentThe member in question claims to have cancelled his membership in January and was wrongfully charged an additional month in February.The member in
question signed up under a month to month agreement which allowed him to cancel at any time given he provides a day written noticeThis policy is stated clearly in the membership agreement he agreed upon as well as stated in bold on the cancellation letter he completed and signed to avoid any confusion on the final bill.In reviewing this matter it is discovered that the member did not cancel in January but cancelled his membership on February 17th with his final bill occurring on February 24thHis signature on both the original agreement and cancellation letter confirmed his knowledge of this policyIn addition the member took to social media to try and leverage a poor review of our establishment for a refundI have attached documentation of this conversation where said member once again falsifies information stating he cancelled in January then later identifies he did cancel in FebruaryI tried to ask to speak to the member directly however he already said he called our facility with no help providedIn his complaint the member notes to calling our company on March 1st however I have reviewed all phone calls from that date since every call is recorded and that proved to be as well.Due to the reasons provided above we will not issue a refund for this memberIf you need any further documentation from our company please let me know so that I may provide.Thank you,Andrew S