Nash Auto

To whom it may concern,I emailed the customer as soon as I was told that they had not received a call or email back from meI talked to the customer on 8/15/and sent him the cancellation request formOnce the form was signed and returned the information was faxed to the warranty company and our accounting department issued a refund checkA prorated refund for $2,was mailed out to our customer on 8/18/I have included the tracking information on the next page which shows the check was delivered the next dayIt typically takes 3-weeks to issue a refund check as we have to wait for the warranty company to verify no claims need ? be paid out however we expedited the process for this customer as a courtesy to

Nash Auto, IncHarbor Blvd.Costa Mesa CA 92626***Revdex.comViewridge Ave #200San Diego CA 92123RE: ID#***To Whom It May Concern:The customer's claims are unfoundedA temporary registration was issued at the time ofpurchase which allows the customer to drive
the vehicle for days until the loan is funded andthe car can be registeredIn regards to the brakes, our cars go through an inspection prior tobeing soldThe brakes met the legal requirements at the time of purchaseFurthermore, thecustomer started complaining about the brakes two months after driving it home to anotherstateIt is difficult to assess any issues with the brakes after that amount of time .Lastly, theCarFax report was not altered and can't be altered without forgeryThe CarFax did not reflectany accidents however during our inspection we found that the vehicle had prior workprofessionally done and so this was disclosed to the customerWe are attaching a copy of theCarFax signed by the customerOur company tries to satisfy 100% of our customers howeveronce in a long time we fail to do so due to unreasonable request.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The person that responded to this request I've never heard of or met. So how would she/he know what took place? How more despicable can they be. Negatively publicity should help them take a closer look at their integrity perspective. It took multiple requests from the Revdex.com to get a response from these guys. If it is possible to investigate these guys then it should happen as soon as humanly possible. My fear is that someone could lose their lives driving cars purchased thru Nash. I will be contacting my finance company to inform them of the "cracking and popping" coming from the suspension of the vehicle that I've purchased from them. They also stated to me twice that I got a great deal on the vehicle I purchased from them and anything additional equates to more of a loss for them. This is from [redacted] and [redacted]. or the sales manager that uses his initials versus his name. I can no longer drive this car until I have a qualified framework repair shop look at it. THIS HAS BEEN A NIGHTMARE OF UNIMAGINABLE PROPORTIONS. What is happening here is a business strong-arming an everyday consumer because they can. Who stands up for the little guy? Just go to any review page regarding Nash Auto in Costa Mesa (i.e yelp) and read some of the horrible experiences. It should warrant actions against them. Can't say that it will. Maybe I lose, but if I can save a life, it'll all be worth it!]
Regards,
[redacted]

To whom it may concern,I emailed the customer as soon as I was told that they had not received a call or email back from me. I talked to the customer on 8/15/16 and sent him the cancellation request form. Once the form was signed and returned the information was faxed to the warranty company and our...

accounting department issued a refund check. A prorated refund for $2,093.00 was mailed out to our customer on 8/18/16. I have included the tracking information on the next page which shows the check was delivered the next day. It typically takes 3-4 weeks to issue a refund check as we have to wait for the warranty company to verify no claims need ? be paid out however we expedited the process for this customer as a courtesy to