Nash Granite & Marble

The customer, ***, contacted our company on 03/**/claiming to be a designer under a company named *** ***As a wholesale yard, we do not deal directly with designers unless given permission
by the fabricator to do soThe customer provided us with a fabricator of their selection located in *** that we have stated in our e-mail discussionsIt was arranged that the customer would pay directly to usA New York State Resale Certificate was provided, which exempt the customer from taxationThe customer then completed and signed the credit card form permitting us to process the transaction on 03/**/While the credit card form clearly states the associated credit card fees, these fees were waived for the customerThe customer only paid the purchase price of the stone slab itself without fees or taxesAgain, we have documentation proving this
As per the fabricator, we could not deliver to their location because we did not have a boom truck and they did not have a forkliftThe fabricator arranged to come to our facility with their truck so that they would be able to properly unload it at their locationThe slab was solid and intact as it left our facilityThe driver of the truck signed a Bill of Lading for the material upon pickup on 03/**/approving the slab for deliveryWe suspect that the slab was damaged during transit after the slab left our locationIf the slab had been undeliverable, it wouldn’t have left our facility, (the Bill of Lading would not have been signed by the driver)The slab was no longer our responsibility once it was signed over to the assigned driver of the fabricator
The customer contacted their credit card agency to dispute the charges for the slabThe credit card agency sent us a letter investigating and examining our documents and statementsThe agency followed up with a statement that they would fight our case on our behalf for $Not wanting to pay any additional charges for money that is rightfully ours, we denied the offer and the charged money was returned to the customer as per the policy of the credit card agencyThe slab still remains in the possession of the fabricator under that customer’s nameWe have yet to receive the rightful payment for the slabWe have opened a case with our lawyer who could not find any information of the design company to which the customer claims to be a part ofWe are going to continue to process her legally to obtain the money that is rightfully ours

The customer, ***, contacted our company on 03/**/claiming to be a designer under a company named *** ***As a wholesale yard, we do not deal directly with designers unless given permission by the fabricator to do soThe customer provided us with a fabricator of their selection located in *** that we have stated in our e-mail discussionsIt was arranged that the customer would pay directly to usA New York State Resale Certificate was provided, which exempt the customer from taxationThe customer then completed and signed the credit card form permitting us to process the transaction on 03/**/While the credit card form clearly states the associated credit card fees, these fees were waived for the customerThe customer only paid the purchase price of the stone slab itself without fees or taxesAgain, we have documentation proving this
As per the fabricator, we could not deliver to their location because we did not have a boom truck and they did not have a forkliftThe fabricator arranged to come to our facility with their truck so that they would be able to properly unload it at their locationThe slab was solid and intact as it left our facilityThe driver of the truck signed a Bill of Lading for the material upon pickup on 03/**/approving the slab for deliveryWe suspect that the slab was damaged during transit after the slab left our locationIf the slab had been undeliverable, it wouldn’t have left our facility, (the Bill of Lading would not have been signed by the driver)The slab was no longer our responsibility once it was signed over to the assigned driver of the fabricator
The customer contacted their credit card agency to dispute the charges for the slabThe credit card agency sent us a letter investigating and examining our documents and statementsThe agency followed up with a statement that they would fight our case on our behalf for $Not wanting to pay any additional charges for money that is rightfully ours, we denied the offer and the charged money was returned to the customer as per the policy of the credit card agencyThe slab still remains in the possession of the fabricator under that customer’s nameWe have yet to receive the rightful payment for the slabWe have opened a case with our lawyer who could not find any information of the design company to which the customer claims to be a part ofWe are going to continue to process her legally to obtain the money that is rightfully ours

Review: I contacted Nash Granite on 03/**/14 to purchase a quarzite slab.I spoke with a sales rep named [redacted] over the phone and she gave me the sq.ft price of the slab and confirmed that they would deliver the slab to the delivery address of a third party stone fabrication vendor located in [redacted]. I gave my credit card info over the phone and sent a re-cap email listing the details of the sales order with the contact info and vendor's address for the final delivery. The sales rep was to follow up and confirm the dimensions of the slab and scheduled delivery date, but there was no communication from the merchant once the initial order was placed. On March [redacted] the merchant processed payment to my credit card without sending me any type of invoice or informing me that they would be charging an additional 3% processing fee. Then, without my prior consent or knowledge, the merchant made different arrangements to have the third party vendor pick up the slab from their facility rather then delivering it to their location as agreed. During the time of pickup the slab broke in half and was damaged and undeliverable. I only became aware that the merchandise was damaged and that the merchant had changed the delivery plan the following day when the 3rd party vendor called me to let me know what had happened. I contacted the merchant to ask for an explanation and expected them to issue a refund but they refused knowing full well that they did not deliver their merchandise and that I was being left with a $3,850 charge and nothing to show for it. I requested a charge back from my credit card company and they opened a thorough investigation where both the merchant and I had the opportunity to present valid statements, proof and documentation backing up our claims. This was a time consuming 2 month long process but the credit card company sided in my favor and issued a full credit to my card. The merchant is now sending me threats of collection and legal suits from their lawyer which I would like stopped.Desired Settlement: This merchant has demonstrated morally questionable business practices and a complete lack of customer service. I would like to prevent this merchant from sending me to collections so they do not have the ability to damage my credit. I am hoping to put an end to the letters from their lawyer claiming threats of legal action.

Business

Response:

The customer, [redacted], contacted our company on 03/**/14 claiming to be a designer under a company named [redacted]. As a wholesale yard, we do not deal directly with designers unless given permission by the fabricator to do so. The customer provided us with a fabricator of their selection located in [redacted] that we have stated in our e-mail discussions. It was arranged that the customer would pay directly to us. A New York State Resale Certificate was provided, which exempt the customer from taxation. The customer then completed and signed the credit card form permitting us to process the transaction on 03/**/14. While the credit card form clearly states the associated credit card fees, these fees were waived for the customer. The customer only paid the purchase price of the stone slab itself without fees or taxes. Again, we have documentation proving this.

As per the fabricator, we could not deliver to their location because we did not have a boom truck and they did not have a forklift. The fabricator arranged to come to our facility with their truck so that they would be able to properly unload it at their location. The slab was solid and intact as it left our facility. The driver of the truck signed a Bill of Lading for the material upon pickup on 03/**/14 approving the slab for delivery. We suspect that the slab was damaged during transit after the slab left our location. If the slab had been undeliverable, it wouldn’t have left our facility, (the Bill of Lading would not have been signed by the driver). The slab was no longer our responsibility once it was signed over to the assigned driver of the fabricator.

The customer contacted their credit card agency to dispute the charges for the slab. The credit card agency sent us a letter investigating and examining our documents and statements. The agency followed up with a statement that they would fight our case on our behalf for $500. Not wanting to pay any additional charges for money that is rightfully ours, we denied the offer and the charged money was returned to the customer as per the policy of the credit card agency. The slab still remains in the possession of the fabricator under that customer’s name. We have yet to receive the rightful payment for the slab. We have opened a case with our lawyer who could not find any information of the design company to which the customer claims to be a part of. We are going to continue to process her legally to obtain the money that is rightfully ours.

Business

Response:

The customer, [redacted], contacted our company on 03/**/14 claiming to be a designer under a company named [redacted]. As a wholesale yard, we do not deal directly with designers unless given permission by the fabricator to do so. The customer provided us with a fabricator of their selection located in [redacted] that we have stated in our e-mail discussions. It was arranged that the customer would pay directly to us. A New York State Resale Certificate was provided, which exempt the customer from taxation. The customer then completed and signed the credit card form permitting us to process the transaction on 03/**/14. While the credit card form clearly states the associated credit card fees, these fees were waived for the customer. The customer only paid the purchase price of the stone slab itself without fees or taxes. Again, we have documentation proving this.

As per the fabricator, we could not deliver to their location because we did not have a boom truck and they did not have a forklift. The fabricator arranged to come to our facility with their truck so that they would be able to properly unload it at their location. The slab was solid and intact as it left our facility. The driver of the truck signed a Bill of Lading for the material upon pickup on 03/**/14 approving the slab for delivery. We suspect that the slab was damaged during transit after the slab left our location. If the slab had been undeliverable, it wouldn’t have left our facility, (the Bill of Lading would not have been signed by the driver). The slab was no longer our responsibility once it was signed over to the assigned driver of the fabricator.

The customer contacted their credit card agency to dispute the charges for the slab. The credit card agency sent us a letter investigating and examining our documents and statements. The agency followed up with a statement that they would fight our case on our behalf for $500. Not wanting to pay any additional charges for money that is rightfully ours, we denied the offer and the charged money was returned to the customer as per the policy of the credit card agency. The slab still remains in the possession of the fabricator under that customer’s name. We have yet to receive the rightful payment for the slab. We have opened a case with our lawyer who could not find any information of the design company to which the customer claims to be a part of. We are going to continue to process her legally to obtain the money that is rightfully ours.