Nash Properties

It is a fact that Mr*** has complained on numerous occasions about this particular issue In response to these requests for service, our maintenance team has attempted to resolve the issue and has made repairs and cleaned out the plumbing line of the debris that typically can accumulate
in plumbing lines We believe we have resolved the issue to the best of our ability and we run the water, we do not observe the problem Mr*** continues to be dissatisfied and submit requests for serviceWhen our maintenance team arrives to investigate the problem, everything looks perfectly with the line, and they are unable to recreate the problem that he is reporting We have asked Mr*** to video tape the problem when it occurs so that we can see what he is seeing and hope to glean some information about what is going on and if there is a further repair needed He has refused to do that.As far as the subject line changes in our emails, we are in no way trying to make it look like a repair has been resolved by changing the subject line on emails We have a company policy regarding how email subject lines are structured and that protocol requires we use the property abbreviation, unit number and a short description of the topic When a resident submits an online service order, the system emails us an alert, and it automatically fills in a subject line that is exactly the same each time Therefore, we change it to a descriptive subject so that we can keep track of the email chain and that we can easily search our email in the future should we need to find an emailIn response to Mr***'s accusation that he must share a plumbing line with his upstairs neighbor, and that we did not disclose that fact in the lease: All buildings are constructed this way: whether it is a high-rise office building, a single family 2-story home, or a multi-unit apartment building There is not a separate water line to each bathroom shower We have discussed this with him Further, how the building is constructed is not something that is necessary to disclose in a leaseMr*** is required to pay his rent for the duration of his lease term We believe we have fulfilled our duties and responsibilities on this matter, and as such Mr*** is required to pay his rent for the duration of his tenancy