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Nashville RV

4242 Long Ln, Franklin, Tennessee, United States, 37064-7202

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I am currently renting the *** Compass from *** Motorhomes for 2 weeks / approx $5,500. The unit was brand new and the sales associates were not familiar with the operations but prepped me on the basics / #1) Day 1. I complained that the refrigerator was not cooling / freezing then not working at all / The contact at *** told me that it only worked when the RVwas connected to electricity #2) The 2nd day the slide would not move in or put / It took me several hours to contact the technician / spoke to him and sent pics / Waited another two hours for a return call but he never called back /The *** office told me to contact *** directly / ... After business hours and so I could not do so until the next morning / Day #3) The *** company told me to contact a repair shop whose name they provided in the area / I drove 30 minutes to the shop waited an hour and a half to have the Unit assessed / The issue was some type of installation error but as with all other repair companies, it could not be fixed until the next afternoon / By this time it was already 3 PM and I was not able to drive the RV to my daughters graduation in Tampa / I rented a car and drove to the graduation / stayed in a hotel for an additional 2 nights and then returned to pick up the RV / The repair shop that was recommended by the *** company told me that the information given to me that the refrigerator need to be hooked up to electricity was not correct, and that there must be some type of installation error as it is not switching off to different power sources / The Unit only add 400 or less miles on it when I took it out, And the salesman assured me that the *** company had tested thoroughly That there was no need for them to have down further diagnostics / I I am accustomed to to paying top dollar what top quality product and assistance , and I feel that in this case I did not receive what I payed for. This is a very small unit but the air conditioning does not cool the entire space efficiently / The air distribution is uneven and when used to cool the sleeping area sounds as if a train is barrelling through the unit . I've only slept in the unit for two nights out of 10 thus far . My issue is with the lack and mis - information that I was given, the failure of the 24 hour tech crew to respond to my needs, and my being asked to deal with the *** company personally to get the unit fixed on my time and dollar / My review is less than one I would not recommend or lease from this company again

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Address: 4242 Long Ln, Franklin, Tennessee, United States, 37064-7202

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