[redacted] had a signed contract for $She put $deposit downThe contract clearly states "all monies are non refundable" She said she heard a story about our good company that was made up by our competitors and disgruntled former employees which was proven to be untrueThis is no reason to cancel a jobI reassured her, that her job would be on time and the limo she orderedSubsequently by her canceling I didn't have time to rebook the job and Lost the remainder of the balance of $Which is not fair to our companyThe contract is attached
We used Nasser Limousine Service on several occasions and they had hands down the nicest limos and the friendliest staff The prices were also the lowest Great companyI would highly recommend themSheri
To whom it may concern: I do not understand why this complaint was even filed We
inspected the air conditioning after the vehicle came back from the trip and it was working properly In fact the vehicle has gone out several times since then without incident Also the customer tried to charge back the purchase and they were refused by the credit card company that ruled in our favor
In the back of the limo there is a service panel for the customers to control the air and heatmood lights, stereo etc The buttons are located next to each other and are very small but marked It is very possible the customer could have pushed the button off by accident The drivers selection for rear power was on and a/c functioning perfectlyThere is no way we would ever send a vehicle out on a trip on a hot day without the a/c working, this would make no sense whatsoeverWe provided quality service and we want our customers to enjoy there rental Because they had some confusion with the a/c controls We would like to give them 10% off there next limo rental
Also the vehicle is pictured on our sitewww.nasserlimo.com and if the Revdex.com would like to see it or test the a/c or heatWe would be glad to set up a time to do so Thank you Nasser Limousine
To Revdex.com.
We understand that the customer has frustrations about the a/c not workingBut it did work and is still working fineKelly mentioned that the limo in question went for service All our limos get serviced and cleaned every week as good company maintenance The limo in this complaint has not had any a/c service since that rentalIt was used the next day and several times since with no issues I can't make up a problem that doesn't exist We have been operating limos for over years and we have seen this happen on occasion where the customer inadvertently bumped or pushed a wrong button in the limousine If there was a problem with the limousine we would gladly credit the customerBut in this case the limo runs and the a/c works perfectlyThank you,
Nasser Limousine
To whom it may concern. The Customer signed a contract and reserved 5 hours of time with a overtime rate of $120 per hour. The customer was charges 2 hours overtime because they used 7 hours and 20 minutes. A sign contract and a drivers log can be provided if...
We used Nasser Limousine Service on several occasions and they had hands down the nicest limos and the friendliest staff. The prices were also the lowest. Great company. I would highly recommend them. Sheri
[redacted] had a signed contract for $949.00. She put $300 deposit down. The contract clearly states "all monies are non refundable" She said she heard a story about our good company that was made up by our competitors and disgruntled...
former employees which was proven to be untrue. This is no reason to cancel a job. I reassured her, that her job would be on time and the limo she ordered. Subsequently by her canceling I didn't have time to rebook the job and Lost the remainder of the balance of $649. Which is not fair to our company. The contract is attached.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:this company owner is a lost cause. After three weeks of calling him and leaving messages this Revdex.com complaint is the only time he's responded to me. I know for a fact the driver Mike verified everything I said. Read some of the first few messages I left with Kelly, Mr Nasser. We took a trip to a very well known bridal shop in NYC. My daughter picked out a gown. I told Kelly originally we'll have to make a few more trips there for future fittings. I wanted to use the same limo service if you would discount a future trip because of the extremely uncomfortable ride because THE A/C DID NOT WORK. As a consumer, I wanted nothing for free only wanted what I paid for. You refused to return my messages. That ALONE is bad business. And again I guess the drivers don't know how to work the AC either. Mr Nasser by your responses on here you make it clear to all other potential consumers that you have no regard for customer service. Besides, it's ALWAYS bad business to try to blame the customer not to mention lie about it. I will continue to warn future potential customers of my bad experience with your company. Thank you for your time Mr Nasser.
Regards,[redacted]
[redacted] had a signed contract for $She put $deposit downThe contract clearly states "all monies are non refundable" She said she heard a story about our good company that was made up by our competitors and disgruntled former employees which was proven to be untrueThis is no reason to cancel a jobI reassured her, that her job would be on time and the limo she orderedSubsequently by her canceling I didn't have time to rebook the job and Lost the remainder of the balance of $Which is not fair to our companyThe contract is attached
We used Nasser Limousine Service on several occasions and they had hands down the nicest limos and the friendliest staff The prices were also the lowest Great companyI would highly recommend themSheri
To whom it may concern: I do not understand why this complaint was even filed We
inspected the air conditioning after the vehicle came back from the trip and it was working properly In fact the vehicle has gone out several times since then without incident Also the customer tried to charge back the purchase and they were refused by the credit card company that ruled in our favor
In the back of the limo there is a service panel for the customers to control the air and heatmood lights, stereo etc The buttons are located next to each other and are very small but marked It is very possible the customer could have pushed the button off by accident The drivers selection for rear power was on and a/c functioning perfectlyThere is no way we would ever send a vehicle out on a trip on a hot day without the a/c working, this would make no sense whatsoeverWe provided quality service and we want our customers to enjoy there rental Because they had some confusion with the a/c controls We would like to give them 10% off there next limo rental
Also the vehicle is pictured on our sitewww.nasserlimo.com and if the Revdex.com would like to see it or test the a/c or heatWe would be glad to set up a time to do so Thank you Nasser Limousine
***,
*** *** received the $they complained aboutThey did have the hours overtime but in good faith we let them have the overtime for free
To Revdex.com.
We understand that the customer has frustrations about the a/c not workingBut it did work and is still working fineKelly mentioned that the limo in question went for service All our limos get serviced and cleaned every week as good company maintenance The limo in this complaint has not had any a/c service since that rentalIt was used the next day and several times since with no issues I can't make up a problem that doesn't exist We have been operating limos for over years and we have seen this happen on occasion where the customer inadvertently bumped or pushed a wrong button in the limousine If there was a problem with the limousine we would gladly credit the customerBut in this case the limo runs and the a/c works perfectlyThank you,
Nasser Limousine
To whom it may concern. The Customer signed a contract and reserved 5 hours of time with a overtime rate of $120 per hour. The customer was charges 2 hours overtime because they used 7 hours and 20 minutes. A sign contract and a drivers log can be provided if...
needed.
Thank you,
Nasser Limousine
We used Nasser Limousine Service on several occasions and they had hands down the nicest limos and the friendliest staff. The prices were also the lowest. Great company. I would highly recommend them. Sheri
[redacted] had a signed contract for $949.00. She put $300 deposit down. The contract clearly states "all monies are non refundable" She said she heard a story about our good company that was made up by our competitors and disgruntled...
former employees which was proven to be untrue. This is no reason to cancel a job. I reassured her, that her job would be on time and the limo she ordered. Subsequently by her canceling I didn't have time to rebook the job and Lost the remainder of the balance of $649. Which is not fair to our company. The contract is attached.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:this company owner is a lost cause. After three weeks of calling him and leaving messages this Revdex.com complaint is the only time he's responded to me. I know for a fact the driver Mike verified everything I said. Read some of the first few messages I left with Kelly, Mr Nasser. We took a trip to a very well known bridal shop in NYC. My daughter picked out a gown. I told Kelly originally we'll have to make a few more trips there for future fittings. I wanted to use the same limo service if you would discount a future trip because of the extremely uncomfortable ride because THE A/C DID NOT WORK. As a consumer, I wanted nothing for free only wanted what I paid for. You refused to return my messages. That ALONE is bad business. And again I guess the drivers don't know how to work the AC either. Mr Nasser by your responses on here you make it clear to all other potential consumers that you have no regard for customer service. Besides, it's ALWAYS bad business to try to blame the customer not to mention lie about it. I will continue to warn future potential customers of my bad experience with your company. Thank you for your time Mr Nasser.
Regards,[redacted]